Uber Interview Questions, Process, and Tips

These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.

Q1. What are the metrics you would measure for a newly setup Airtel Customer Care Center? What is the reason for choosing these metrics?
Ans. 
Metrics for a newly setup Airtel Customer Care Center
• Average response time for customer queries

• Customer satisfaction score

• Number of resolved complaints per day

• Employee productivity and efficiency

• Call abandonment rate

• First call resolution rate
Answered by AI
Add your answer
Q2. How will you measure the performance of your customer care executive ? What targets would you choose and why?
Ans. 
Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.
• Measure response time to customer inquiries or issues to ensure timely assistance.

• Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.

• Monitor resolution rate to see how efficiently is...read more
Answered by AI
Add your answer
Q3. How will you deal with a low performing member in high performing team? What actions would you take and why ?
Ans. 
I would address the issue through coaching, training, setting clear expectations, and monitoring progress.
• Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.

• Provide additional training or resources to help improve the team member's performance.

• Set clear performance expectations and goals for the team member to work towards.

• Regularly monitor and provid...read more
Answered by AI
Add your answer

Q1. Basic questions
Add your answer

Q1. Situation based questions
Add your answer
Q2. Situation based questions.
Add your answer

Q1. Current situation of Saudi
Add your answer
Q2. Do you know about Uber india
Add your answer

Basic attitude test conducted first.

Q1. Questions related to Advanced MS Excel, Basic SQL Queries.
Add your answer
Q2. Count total no. of cities ?
Ans. 
The total number of cities cannot be counted without specific data or context.
• The total number of cities can vary depending on the country, region, or dataset being considered.

• One would need a list of cities or a specific area of focus to accurately count the total number of cities.

• For example, the total number of cities in the United States is different from the total number of cities in India.
Answered by AI
Add your answer
Q3. What is Index and Match ?
Ans. 
Index and Match are functions in Excel used to lookup values in a table based on specific criteria.
• Index function returns the value of a cell in a table based on the row and column number provided.

• Match function returns the position of a value in a range.

• Index and Match functions are often used together to perform more flexible lookups than VLOOKUP or HLOOKUP.

• Example: =INDEX(A1:D10, MATCH(123, B1:B10, 0), 3) will retur...read more
Answered by AI
Add your answer
Q4. What is Vlookup and Hlookup ?
Ans. 
Vlookup and Hlookup are functions in Excel used to search for a value in a table and return a corresponding value.
• Vlookup stands for vertical lookup and is used to search for a value in the first column of a table and return a value in the same row from a specified column.

• Hlookup stands for horizontal lookup and is used to search for a value in the first row of a table and return a value in the same column from a speci...read more
Answered by AI
Add your answer
Q5. How to calculate Vlookup?
Ans. 
Vlookup is a function in Excel used to search for a value in a table and return a corresponding value.
• Use the formula =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

• lookup_value is the value to search for in the first column of the table

• table_array is the range of cells that contains the data

• col_index_num is the column number in the table from which to retrieve the data

• range_lookup is optional and ca...read more
Answered by AI
Add your answer

KPI & Metrics how will u design

Q1. Case study - new product launcg how will u price
Add your answer

Questions asked 2
1. Group Anagrams
2. Question based kn recursion