TVS Motor Area Service Manager Interview Questions and Answers

Q1. Job details of previous companies
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Q1. Self rating on each technical skills like dealer handling, technical knowledge etc
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Quantitative, Logical and Analytical Reasoning.

Q1. Asked about the previous company job profile by regional manager.
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Q1. Asked about the previous company job profile by operating head.
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Q1. General discussion and salary discussion.
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Process in business

Regular aptitude with basic maths and English with logical reasoning

Q1. Basic question in automobile Engineering
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Q1. Tell me about yourself
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Q2. Technical questions with basic science principals
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Q1. How many Sensors are used in Two wheeler Bikes
Ans. 
Two wheeler bikes typically use around 5-10 sensors for various functions.
• Sensors commonly used in two wheeler bikes include speed sensors, temperature sensors, pressure sensors, and position sensors.

• These sensors help monitor and control various aspects of the bike such as engine performance, braking system, and fuel efficiency.

• Some modern bikes may also have advanced sensors for features like ABS, traction control, a...read more
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Q2. What's is BS6 and OBD2 Norms
Ans. 
BS6 and OBD2 norms are emission standards for vehicles in India and globally, respectively.
• BS6 stands for Bharat Stage 6, the latest emission norms set by the Indian government to regulate pollutants from vehicles.

• OBD2 stands for On-Board Diagnostics 2, a global standard for vehicle diagnostics and emissions control systems.

• BS6 norms aim to reduce harmful emissions like nitrogen oxides, particulate matter, and hydrocar...read more
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Q3. What's is Antilock braking system
Ans. 
Antilock braking system (ABS) is a safety feature in vehicles that prevents wheels from locking up during braking, allowing the driver to maintain steering control.
• Prevents wheels from locking up during braking

• Helps maintain steering control

• Improves vehicle stability and stopping distance

• Commonly used in modern cars and motorcycles
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Q4. What is Free & Paid Service Redemption, what's are the method to increase the redemption and Retention both.
Ans. 
Free & Paid Service Redemption refers to the process of customers redeeming their free or paid service offerings. Methods to increase redemption and retention include targeted promotions, excellent customer service, and loyalty programs.
• Offering personalized promotions to encourage customers to redeem their free or paid services

• Providing excellent customer service to ensure a positive experience and increase the likeli...read more
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Q5. What is Honda History , name any 5 models , why you want to Join Honda ?
Ans. 
Honda is a renowned Japanese automotive manufacturer known for its reliable and innovative vehicles.
• Honda was founded in 1946 by Soichiro Honda and Takeo Fujisawa.

• Some popular Honda models include the Civic, Accord, CR-V, Pilot, and Odyssey.

• Honda is known for its fuel-efficient engines, advanced safety features, and high resale value.

• I want to join Honda because of its reputation for quality, innovation, and commitment...read more
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Q6. Tell me the difference between Petrol, diesel and EV Engine , What do you think about EV Vehicles
Ans. 
Petrol engines use petrol as fuel, diesel engines use diesel, and EV engines run on electricity. EV vehicles are environmentally friendly and have lower operating costs.
• Petrol engines use spark plugs to ignite the fuel-air mixture, while diesel engines use compression ignition.

• Petrol engines are lighter and quieter compared to diesel engines.

• EV engines have no emissions and are more energy-efficient than petrol or dies...read more
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Q7. How you Resolve Customer Complaints and how it can be reduced
Ans. 
I resolve customer complaints by actively listening, empathizing, offering solutions, and following up to ensure satisfaction.
• Listen actively to understand the customer's concerns

• Empathize with the customer's situation and emotions

• Offer solutions or alternatives to address the complaint

• Follow up with the customer to ensure their satisfaction

• Implement measures to reduce complaints such as improving product quality or cu...read more
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Q8. What is special in your , why should we hire you ?
Ans. 
I have a proven track record of successfully managing service teams and exceeding performance targets.
• I have X years of experience in service management roles.

• I have consistently met or exceeded KPIs and targets in my previous roles.

• I have strong leadership and communication skills, which have helped me effectively manage and motivate teams.

• I am adept at problem-solving and finding innovative solutions to challenges in...read more
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Q9. Tell me about yourself in details along with your all achivement
Ans. 
Experienced service manager with a proven track record of achieving targets and leading teams to success.
• Over 10 years of experience in service management

• Successfully increased customer satisfaction ratings by 20%

• Led a team that exceeded sales targets by 30% in the last quarter

• Received 'Manager of the Year' award in 2019
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Q10. How you will deal in tense situation, how you will handle person who are above your age , how you will manage work life balance
Ans. 
I will remain calm, respectful, and professional in tense situations, communicate effectively with older individuals, and prioritize tasks to maintain work-life balance.
• Remain calm and composed in tense situations to de-escalate conflicts

• Show respect and professionalism when dealing with individuals older than me

• Communicate effectively by actively listening and addressing concerns

• Prioritize tasks and set boundaries to ...read more
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Q11. Being a Automobile Organisation what we can do tomorrow Green Environment
Ans. 
As an automobile organisation, we can contribute to a green environment by promoting electric vehicles, implementing sustainable manufacturing practices, and investing in renewable energy sources.
• Promote the use of electric vehicles to reduce carbon emissions

• Implement sustainable manufacturing practices to minimize waste and pollution

• Invest in renewable energy sources such as solar or wind power for operations

• Offer inc...read more
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Q12. What are the main parameters to be checked if a vehicle is not getting Started?
Ans. 
Main parameters to check if a vehicle is not starting
• Check the battery to ensure it has enough charge

• Inspect the starter motor for any issues

• Verify the fuel level and fuel pump operation

• Examine the ignition system for faults

• Assess the condition of spark plugs and spark plug wires
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Q13. What is the 2W bike Engine Rpm , inlet exhaust valve clearance , plug gap , brake & clutch gap , chain is services at what kilometers ,ok battery voltage and ampere.
Ans. 
The 2W bike engine RPM, inlet/exhaust valve clearance, plug gap, brake & clutch gap, chain service intervals, battery voltage & amperage are important for maintenance.
• 2W bike engine RPM varies depending on the model and make of the bike.

• Inlet/exhaust valve clearance should be checked and adjusted as per manufacturer's specifications.

• Plug gap should be set according to the manufacturer's recommendations.

• Brake & clutch g...read more
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Q14. What is inventory Funding , How we can process faster Parts delivery & reduce parts related complaints
Ans. 
Inventory funding is a financial arrangement where a company borrows money to purchase inventory. Faster parts delivery can be achieved by optimizing supply chain processes and reducing parts related complaints through quality control measures.
• Inventory funding involves borrowing money to purchase inventory in order to meet customer demand

• To process faster parts delivery, optimize supply chain processes to reduce lead ...read more
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Q15. How do you see yourself after 5 Years , if we don't select you what are your next plans , if we select you what 3 changes you will do in our organisation
Ans. 
In 5 years, I see myself as a successful Area Service Manager. If not selected, I will continue to pursue opportunities in the field. If selected, I would focus on improving customer satisfaction, streamlining processes, and enhancing employee training.
• Continuously improve customer satisfaction by implementing feedback mechanisms and addressing issues promptly

• Streamline processes to increase efficiency and reduce costs...read more
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Q1. Technically checks and situations for simulation
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Case study and situation give and decide the solution

Q1. How do you go about checking Smoke issues, electronic issues and Vibration/Noise Issues in the vehicle?
Ans. 
I use diagnostic tools to check smoke, electronic, and vibration/noise issues in vehicles.
• Use diagnostic tools such as OBD scanners to check for electronic issues

• Inspect exhaust system and emissions components for smoke issues

• Check engine mounts and suspension components for vibration/noise issues

• Perform road tests to identify any abnormal noises or vibrations

• Consult service manuals and technical bulletins for common i...read more
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Q2. How will you handle warranty rejection to customer ?
Ans. 
I will address warranty rejections by thoroughly investigating the issue, communicating clearly with the customer, and finding a satisfactory resolution.
• Investigate the reason for warranty rejection to understand the root cause

• Communicate with the customer to explain the situation and potential solutions

• Work with the warranty department to find a resolution that satisfies both the customer and company

• Provide exceptiona...read more
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Q3. How many colours of Engine Oil can be seen in vehicles. What might be the reason for each colour?
Ans. 
Engine oil in vehicles can be seen in various colors, each indicating different properties and conditions.
• Engine oil can be black or dark brown, which is the normal color indicating it is doing its job of lubricating the engine.

• Engine oil can also be amber or light brown, which may indicate the oil is clean and in good condition.

• Milky white engine oil may indicate the presence of coolant or water in the oil, possibly d...read more
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Q4. How many colours can be seen at the tip of the spark plug and what is the reason behind each colour ?
Ans. 
The colors seen at the tip of a spark plug can indicate the engine's condition and performance.
• Normal operating temperature: light tan or gray color

• Rich fuel mixture: black, sooty appearance

• Lean fuel mixture: white, blistered appearance

• Oil fouled: wet, oily appearance

• Detonation or pre-ignition: melted or eroded appearance
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Q5. How do you shortlist a service workshop for getting your vehicle Serviced?
Ans. 
I shortlist a service workshop based on reputation, proximity, services offered, and customer reviews.
• Check the reputation of the workshop through online reviews and recommendations

• Consider the proximity of the workshop to your location for convenience

• Evaluate the services offered by the workshop to ensure they meet your vehicle's needs

• Read customer reviews to gauge the quality of service provided by the workshop
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Q6. What are some ideas for saving some significant costs in service operations with the advent of digitization ?
Ans. 
Implement remote diagnostics, predictive maintenance, and automated scheduling to save costs in service operations with digitization.
• Utilize remote diagnostics to troubleshoot issues without the need for on-site visits

• Implement predictive maintenance to schedule maintenance tasks before equipment failure occurs

• Automate scheduling of service appointments to optimize technician routes and reduce travel time

• Invest in IoT ...read more
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Q7. Who is customer for you?
Ans. 
A customer is someone who purchases goods or services from a business in exchange for payment.
• Someone who buys products or services

• Someone who pays for the goods or services

• Can be an individual or a business

• Needs to be satisfied to ensure repeat business
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It was general technical test from mechanical which was lower than gate question.

Q1. So as usually first question: introduce urself. Then he came to automobile engineering. -4 Stroke engine stages. -Clearance ratio and compression ratio. -What is the value of compression ratio for diesel a...read more
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