TVS Motor Area Service Manager Interview Questions and Answers

Q1. What is overheating
Ans. 
Overheating is when an object or system becomes excessively hot, often leading to damage or malfunction.
• Overheating occurs when an object or system absorbs more heat than it can dissipate

• Common causes of overheating include inadequate cooling, high ambient temperatures, and excessive workload

• Examples of overheating include a car engine overheating due to a coolant leak, or a laptop overheating from prolonged use on a s
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Q2. What is thermostat valve
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A thermostat valve is a device that controls the flow of coolant through the engine to regulate its temperature.
• Thermostat valves are typically found in automotive engines to prevent overheating.

• They open and close based on the temperature of the engine to maintain optimal operating temperature.

• A malfunctioning thermostat valve can lead to engine overheating or inefficient cooling.

• Examples include traditional wax-based...read more
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Q3. Previous company details
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It was general technical test from mechanical which was lower than gate question.

Q1. So as usually first question: introduce urself. Then he came to automobile engineering. -4 Stroke engine stages. -Clearance ratio and compression ratio. -What is the value of compression ratio for diesel a...read more
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Regular aptitude with basic maths and English with logical reasoning

Q1. Basic question in automobile Engineering
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Q1. Tell me about yourself
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Q2. Technical questions with basic science principals
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Q1. BSVI nomenclature on Motorcycle
Ans. 
BSVI nomenclature on motorcycles refers to the naming convention used for motorcycles that comply with Bharat Stage VI emission standards.
• BSVI stands for Bharat Stage VI, which is the latest emission standard for vehicles in India.

• The nomenclature on motorcycles includes various components such as the engine displacement, model name, and variant.

• For example, a motorcycle with BSVI nomenclature could be named 'Honda CB ...read more
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Q1. Business process and Dealership Management
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Q1. Location, Salary part Etc
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Q1. How do you go about checking Smoke issues, electronic issues and Vibration/Noise Issues in the vehicle?
Ans. 
I use diagnostic tools to check smoke, electronic, and vibration/noise issues in vehicles.
• Use diagnostic tools such as OBD scanners to check for electronic issues

• Inspect exhaust system and emissions components for smoke issues

• Check engine mounts and suspension components for vibration/noise issues

• Perform road tests to identify any abnormal noises or vibrations

• Consult service manuals and technical bulletins for common i
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Q2. How will you handle warranty rejection to customer ?
Ans. 
I will address warranty rejections by thoroughly investigating the issue, communicating clearly with the customer, and finding a satisfactory resolution.
• Investigate the reason for warranty rejection to understand the root cause

• Communicate with the customer to explain the situation and potential solutions

• Work with the warranty department to find a resolution that satisfies both the customer and company

• Provide exceptiona...read more
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Q3. How many colours of Engine Oil can be seen in vehicles. What might be the reason for each colour?
Ans. 
Engine oil in vehicles can be seen in various colors, each indicating different properties and conditions.
• Engine oil can be black or dark brown, which is the normal color indicating it is doing its job of lubricating the engine.

• Engine oil can also be amber or light brown, which may indicate the oil is clean and in good condition.

• Milky white engine oil may indicate the presence of coolant or water in the oil, possibly d...read more
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Q4. How many colours can be seen at the tip of the spark plug and what is the reason behind each colour ?
Ans. 
The colors seen at the tip of a spark plug can indicate the engine's condition and performance.
• Normal operating temperature: light tan or gray color

• Rich fuel mixture: black, sooty appearance

• Lean fuel mixture: white, blistered appearance

• Oil fouled: wet, oily appearance

• Detonation or pre-ignition: melted or eroded appearance
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Q5. How do you shortlist a service workshop for getting your vehicle Serviced?
Ans. 
I shortlist a service workshop based on reputation, proximity, services offered, and customer reviews.
• Check the reputation of the workshop through online reviews and recommendations

• Consider the proximity of the workshop to your location for convenience

• Evaluate the services offered by the workshop to ensure they meet your vehicle's needs

• Read customer reviews to gauge the quality of service provided by the workshop
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Q6. What are some ideas for saving some significant costs in service operations with the advent of digitization ?
Ans. 
Implement remote diagnostics, predictive maintenance, and automated scheduling to save costs in service operations with digitization.
• Utilize remote diagnostics to troubleshoot issues without the need for on-site visits

• Implement predictive maintenance to schedule maintenance tasks before equipment failure occurs

• Automate scheduling of service appointments to optimize technician routes and reduce travel time

• Invest in IoT ...read more
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Q7. Who is customer for you?
Ans. 
A customer is someone who purchases goods or services from a business in exchange for payment.
• Someone who buys products or services

• Someone who pays for the goods or services

• Can be an individual or a business

• Needs to be satisfied to ensure repeat business
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Quantitative, Logical and Analytical Reasoning.

Q1. Asked about the previous company job profile by regional manager.
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Q1. Asked about the previous company job profile by operating head.
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Q1. General discussion and salary discussion.
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Q1. What is valve timing
Ans. 
Valve timing refers to the precise timing of the opening and closing of the intake and exhaust valves in an engine.
• Valve timing determines when the intake and exhaust valves open and close in relation to the piston's position in the cylinder.

• Proper valve timing is crucial for optimal engine performance and efficiency.

• Valve timing can be adjusted by changing the camshaft position or using variable valve timing technolog...read more
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Q1. What is FQI in service
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FQI stands for Field Quality Index in service, which measures the overall quality of service provided in the field.
• FQI is a metric used to assess the quality of service delivery in the field.

• It takes into account factors such as response time, customer satisfaction, and resolution rates.

• Higher FQI scores indicate better overall service quality.

• For example, a high FQI score may indicate that a service team is effectivel...read more
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