TVS Motor Area Service Manager Interview Questions and Answers

Q1. What is valve timing
Ans. 
Valve timing refers to the precise timing of the opening and closing of the intake and exhaust valves in an engine.
• Valve timing determines when the intake and exhaust valves open and close in relation to the piston's position in the cylinder.

• Proper valve timing is crucial for optimal engine performance and efficiency.

• Valve timing can be adjusted by changing the camshaft position or using variable valve timing technolog...read more
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Q1. What is FQI in service
Ans. 
FQI stands for Field Quality Index in service, which measures the overall quality of service provided in the field.
• FQI is a metric used to assess the quality of service delivery in the field.

• It takes into account factors such as response time, customer satisfaction, and resolution rates.

• Higher FQI scores indicate better overall service quality.

• For example, a high FQI score may indicate that a service team is effectivel...read more
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Q1. Basic Personal Details with Educational Qualifications as well as Present & Past Experience.
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Q1. Basic & Feild Technical Knowledge &Expertise
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Process in business

Quantitative, Logical and Analytical Reasoning.

Q1. Asked about the previous company job profile by regional manager.
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Q1. Asked about the previous company job profile by operating head.
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Q1. General discussion and salary discussion.
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Regular aptitude with basic maths and English with logical reasoning

Q1. Basic question in automobile Engineering
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Q1. Tell me about yourself
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Q2. Technical questions with basic science principals
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Q1. Tell me about yourself
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Q2. What are the methods you have used for access dealership performances
Ans. 
I have used various methods to assess dealership performances.
• Conducting regular performance reviews with dealership managers

• Analyzing sales and service data to identify trends and areas for improvement

• Implementing customer satisfaction surveys to gather feedback on dealership experiences

• Monitoring customer complaints and resolving issues promptly

• Conducting mystery shopping exercises to evaluate the quality of customer...read more
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Q1. What is overheating
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Overheating is when an object or system becomes excessively hot, often leading to damage or malfunction.
• Overheating occurs when an object or system absorbs more heat than it can dissipate

• Common causes of overheating include inadequate cooling, high ambient temperatures, and excessive workload

• Examples of overheating include a car engine overheating due to a coolant leak, or a laptop overheating from prolonged use on a s
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Q2. What is thermostat valve
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A thermostat valve is a device that controls the flow of coolant through the engine to regulate its temperature.
• Thermostat valves are typically found in automotive engines to prevent overheating.

• They open and close based on the temperature of the engine to maintain optimal operating temperature.

• A malfunctioning thermostat valve can lead to engine overheating or inefficient cooling.

• Examples include traditional wax-based...read more
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Q3. Previous company details
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