TVS Motor Area Service Manager Interview Questions and Answers

Process in business

Regular aptitude with basic maths and English with logical reasoning

Q1. Basic question in automobile Engineering
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Q1. Tell me about yourself
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Q2. Technical questions with basic science principals
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Quantitative, Logical and Analytical Reasoning.

Q1. Asked about the previous company job profile by regional manager.
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Q1. Asked about the previous company job profile by operating head.
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Q1. General discussion and salary discussion.
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Q1. Tell me about yourself
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Q2. What are the methods you have used for access dealership performances
Ans. 
I have used various methods to assess dealership performances.
• Conducting regular performance reviews with dealership managers

• Analyzing sales and service data to identify trends and areas for improvement

• Implementing customer satisfaction surveys to gather feedback on dealership experiences

• Monitoring customer complaints and resolving issues promptly

• Conducting mystery shopping exercises to evaluate the quality of customer...read more
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Q1. Basic automobile, 2Stoke and 4Stoke, About Compression ratio, case study if customer not satisfied with dealership work how would I satisfied to customer what action will take.
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Q1. Case study of Customer complaint about back compression what step taken, about BS4 and BS6, about EGR, how convinced to dealer owner if he don't want to bill the parts and Lubricant, how convinced to deal...read more
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Q1. Tell about your self
Ans. My details fully for In my CV
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Q2. Tell about my career details
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Q3. 2 dealer in tirunelveli Hero and Bajaj
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Q1. How do you go about checking Smoke issues, electronic issues and Vibration/Noise Issues in the vehicle?
Ans. 
I use diagnostic tools to check smoke, electronic, and vibration/noise issues in vehicles.
• Use diagnostic tools such as OBD scanners to check for electronic issues

• Inspect exhaust system and emissions components for smoke issues

• Check engine mounts and suspension components for vibration/noise issues

• Perform road tests to identify any abnormal noises or vibrations

• Consult service manuals and technical bulletins for common i
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Q2. How will you handle warranty rejection to customer ?
Ans. 
I will address warranty rejections by thoroughly investigating the issue, communicating clearly with the customer, and finding a satisfactory resolution.
• Investigate the reason for warranty rejection to understand the root cause

• Communicate with the customer to explain the situation and potential solutions

• Work with the warranty department to find a resolution that satisfies both the customer and company

• Provide exceptiona...read more
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Q3. How many colours of Engine Oil can be seen in vehicles. What might be the reason for each colour?
Ans. 
Engine oil in vehicles can be seen in various colors, each indicating different properties and conditions.
• Engine oil can be black or dark brown, which is the normal color indicating it is doing its job of lubricating the engine.

• Engine oil can also be amber or light brown, which may indicate the oil is clean and in good condition.

• Milky white engine oil may indicate the presence of coolant or water in the oil, possibly d...read more
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Q4. How many colours can be seen at the tip of the spark plug and what is the reason behind each colour ?
Ans. 
The colors seen at the tip of a spark plug can indicate the engine's condition and performance.
• Normal operating temperature: light tan or gray color

• Rich fuel mixture: black, sooty appearance

• Lean fuel mixture: white, blistered appearance

• Oil fouled: wet, oily appearance

• Detonation or pre-ignition: melted or eroded appearance
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Q5. How do you shortlist a service workshop for getting your vehicle Serviced?
Ans. 
I shortlist a service workshop based on reputation, proximity, services offered, and customer reviews.
• Check the reputation of the workshop through online reviews and recommendations

• Consider the proximity of the workshop to your location for convenience

• Evaluate the services offered by the workshop to ensure they meet your vehicle's needs

• Read customer reviews to gauge the quality of service provided by the workshop
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Q6. What are some ideas for saving some significant costs in service operations with the advent of digitization ?
Ans. 
Implement remote diagnostics, predictive maintenance, and automated scheduling to save costs in service operations with digitization.
• Utilize remote diagnostics to troubleshoot issues without the need for on-site visits

• Implement predictive maintenance to schedule maintenance tasks before equipment failure occurs

• Automate scheduling of service appointments to optimize technician routes and reduce travel time

• Invest in IoT ...read more
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Q7. Who is customer for you?
Ans. 
A customer is someone who purchases goods or services from a business in exchange for payment.
• Someone who buys products or services

• Someone who pays for the goods or services

• Can be an individual or a business

• Needs to be satisfied to ensure repeat business
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