VE Commercial Vehicles Area Service Manager Interview Questions and Answers

Basic questions on logical reasoning and decision making

Q1. What are the reasons for pitting in the inlet and exhaust valves?
Ans. 
Pitting in inlet and exhaust valves can be caused by factors such as poor fuel quality, overheating, improper valve clearance, and corrosion.
• Poor fuel quality can lead to pitting due to impurities and contaminants in the fuel.

• Overheating of the valves can cause them to warp and develop pits.

• Improper valve clearance can result in the valves hitting the piston, leading to pitting.

• Corrosion from moisture or acidic substan...read more
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Q2. How do camshafts operate?
Ans. 
Camshafts operate by controlling the opening and closing of the engine's valves at the right time.
• Camshafts are driven by the crankshaft via a timing belt or chain.

• They have lobes that push against the valves to open and close them.

• The shape and size of the camshaft lobes determine the valve timing and lift.

• Camshafts are crucial for the engine's performance and efficiency.
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Q3. What are the methods to operate inlet and exhaust valves?
Ans. 
Inlet and exhaust valves can be operated manually or automatically using various methods.
• Manual operation involves physically turning a valve handle or lever.

• Automatic operation can be achieved through the use of actuators controlled by a control system.

• Valves can also be operated remotely using pneumatic, hydraulic, or electric actuators.

• Some valves may have a fail-safe mechanism to automatically close in case of powe
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Q1. Can you provide a brief overview of your past work experience?
Ans. 
I have over 10 years of experience in managing service teams, implementing process improvements, and exceeding customer satisfaction goals.
• Managed service teams to ensure timely and quality delivery of services

• Implemented process improvements to increase efficiency and reduce costs

• Exceeded customer satisfaction goals through effective communication and problem-solving

• Collaborated with cross-functional teams to address ...read more
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Q2. How is power transmitted from the engine to the wheels?
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Power is transmitted from the engine to the wheels through a transmission system that includes components like the gearbox, driveshaft, differential, and axles.
• The engine generates power which is transferred to the transmission system.

• The gearbox helps to adjust the speed and torque of the power before sending it to the driveshaft.

• The driveshaft transmits the power to the differential, which then distributes it to the ...read more
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Regular aptitude with basic maths and English with logical reasoning

Q1. Basic question in automobile Engineering
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Q1. Tell me about yourself
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Q2. Technical questions with basic science principals
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Process in business

Q1. Basic automobile, 2Stoke and 4Stoke, About Compression ratio, case study if customer not satisfied with dealership work how would I satisfied to customer what action will take.
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Q1. Case study of Customer complaint about back compression what step taken, about BS4 and BS6, about EGR, how convinced to dealer owner if he don't want to bill the parts and Lubricant, how convinced to deal...read more
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Q1. Tell about your self
Ans. My details fully for In my CV
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Q2. Tell about my career details
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Q3. 2 dealer in tirunelveli Hero and Bajaj
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Q1. BSVI nomenclature on Motorcycle
Ans. 
BSVI nomenclature on motorcycles refers to the naming convention used for motorcycles that comply with Bharat Stage VI emission standards.
• BSVI stands for Bharat Stage VI, which is the latest emission standard for vehicles in India.

• The nomenclature on motorcycles includes various components such as the engine displacement, model name, and variant.

• For example, a motorcycle with BSVI nomenclature could be named 'Honda CB ...read more
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Q1. Business process and Dealership Management
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Q1. Location, Salary part Etc
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Q1. In an engine, which valve is larger, Inlet or outlet? And why?
Ans. 
The inlet valve is larger than the outlet valve in an engine.
• The inlet valve allows air and fuel to enter the combustion chamber while the outlet valve allows exhaust gases to exit the chamber.

• The larger size of the inlet valve allows for more air and fuel to enter the chamber, leading to better combustion and engine performance.

• The outlet valve is smaller because it only needs to allow exhaust gases to exit the chambe
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Q1. Are you free to relocate anywhere in Odisha?
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Q1. If white smoke is coming from the silencer then what is the root cause?
Ans. 
White smoke from the silencer indicates coolant entering the combustion chamber, possibly due to a blown head gasket.
• Possible root cause is a blown head gasket allowing coolant to enter the combustion chamber

• Other potential causes include a cracked cylinder head or engine block

• Excessive condensation in the exhaust system can also produce white smoke
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Q1. How to improve the Service Revenue of a Dealer?
Ans. 
To improve Service Revenue of a Dealer, focus on customer satisfaction, upselling services, implementing loyalty programs, and training staff.
• Focus on customer satisfaction to increase repeat business

• Upsell additional services or maintenance packages to increase revenue per customer visit

• Implement loyalty programs to encourage customers to return for service

• Train staff to upsell services and provide excellent customer
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