TTEC Digital Desktop Support Associate Interview Questions and Answers

Aptitude questions and reasoning

Q1. Introduce yourself
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Q2. Educational qualification
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Q1. Introduction your self.
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I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• I have X years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Familiar with operating systems such as Windows and MacOS

• Excellent communication
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Q2. Tell me about your role and responsibilities
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As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.
• Provide technical support to end users

• Troubleshoot hardware and software issues

• Install, configure, and maintain IT systems

• Ensure security and compliance with IT policies

• Document and track technical issues and resolutions
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Q1. Domain related queries
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Q1. Data centre related questions
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
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Q2. What is your salary expectation?
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Q1. What is dora process.
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The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
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Q2. What is incident and service request?
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An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
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Q3. Which outlook file is responsible for taking backup?
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The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
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Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
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Q1. What is ip, can u explain bsod error, and what troubleshoot when printer issue
Ans. 
IP stands for Internet Protocol, BSOD is Blue Screen of Death error in Windows, troubleshoot printer issues by checking connections, drivers, and restarting.
• IP stands for Internet Protocol, a unique address assigned to each device connected to a network.

• BSOD (Blue Screen of Death) is a Windows error screen displayed when a system encounters a critical error.

• To troubleshoot printer issues, check connections, ensure driv...read more
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Q2. Can u explain what is ur responsibility in ur previous company
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Q3. What is bsod error
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BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.
• BSOD is a stop error screen that appears when the Windows operating system encounters a system crash or critical error.

• It is usually displayed in a blue background with white text, hence the name Blue Screen of Death.

• BSOD errors can be caused by hardware failures, software issues, driver pro...read more
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Q4. How to installation wudu
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Wudu is the Islamic procedure for washing parts of the body before prayer.
• Perform intention (niyyah) for wudu

• Wash hands up to wrists three times

• Rinse mouth three times

• Wash nose three times

• Wash face three times

• Wash arms up to elbows three times

• Wipe head once

• Wash feet up to ankles three times

• Ensure water reaches all parts being washed

• Maintain order and continuity in the process
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Q5. Can u solve priner issue
Ans. 
Yes, I can solve printer issues as a Desktop Support Engineer.
• I have experience troubleshooting printer connectivity issues.

• I am familiar with installing printer drivers and configuring printer settings.

• I can troubleshoot common printer errors such as paper jams and low ink levels.
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Q1. Questions regarding to my personality and work ethnic
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Q1. Basic desktop troubleshoot question
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Q1. Expected salary and benefits
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Q1. Doora process, DSCP Process
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Q2. IPV4, NETWORK, ITIL , BLACK SCREEN OF DEATH
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