Trackon Courier Territory Sales Manager Interview Questions and Answers

Basic quant and logical reasoning test

Q1. About current job. Sales pitch.
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Q1. Based on your past roles
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Q2. Hypothetical scenarios to see your problem solving skills
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Q1. Specific Instances were asked when you yook an initiative and made decision in past experience.
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Q1. What is a go to market approach for acquiring new customers in a competitor's territory.
Ans. 
A go-to-market approach for acquiring new customers in a competitor's territory involves understanding the market, targeting key segments, offering unique value propositions, and building strong relationships.
• Conduct thorough market research to understand the competitor's territory and identify potential customer segments.

• Develop a targeted marketing strategy to reach and engage with the identified segments.

• Offer uniqu...read more
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Q1. General Logistics questions
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Q2. Tell about self. Capital of state. Competitor
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Q1. Key performance indicators ?
Ans. 
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

• KPIs should be regularly monitored and analyzed to identify areas for improvement

• KPIs can vary
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Q2. Key Responsibilities areas?
Ans. 
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues in a timely and effective manner

• Maintaining accurate records of customer interactions and transactions

• Collaborating with other departments to ensure customer needs are met

• Providing feedback to management on cus...read more
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Q3. What are you and your company expecting from me?
Ans. 
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
• Excellent customer service skills

• Strong problem-solving abilities

• Positive attitude

• Ability to handle difficult customers

• Effective communication skills

• Product knowledge

• Ability to work in a team

• Time management skills
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