Trackon Courier Manager - CRM Interview Questions and Answers

Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.

• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

• KPIs should be regularly monitored and analyzed to identify areas for improvement

• KPIs can vary

Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.

• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues in a timely and effective manner

• Maintaining accurate records of customer interactions and transactions

• Collaborating with other departments to ensure customer needs are met

• Providing feedback to management on cus...read more

The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.

• Excellent customer service skills

• Strong problem-solving abilities

• Positive attitude

• Ability to handle difficult customers

• Effective communication skills

• Product knowledge

• Ability to work in a team

• Time management skills