Assistant Manager CRM Interview Questions and Answers

Insurance policy and t&c and hospitality are all related to customer service in the insurance industry.

• Insurance policy refers to the contract between the insurer and the insured, outlining the terms and conditions of coverage.

• T&Cs (terms and conditions) are the legal requirements and limitations of the insurance policy.

• Hospitality refers to the level of service provided to customers, including communication, responsiveness, and problem-solving.

• All three are important aspects...read more

Both ptl and flt industries have their own unique advantages and challenges, making it difficult to determine which feels better overall.

• PTL industry offers more stability and predictable income due to long-term contracts with clients.

• FLT industry provides more flexibility and potential for higher earnings through commission-based sales.

• PTL industry may feel more secure, while FLT industry may feel more dynamic and rewarding.

• Ultimately, the better industry depends on individu...read more

The main KRA's for collection include reducing outstanding debt, improving cash flow, and maintaining customer relationships.

• Reducing outstanding debt through timely and effective collection efforts

• Improving cash flow by ensuring timely payments and minimizing bad debt

• Maintaining customer relationships by communicating effectively and providing solutions to payment issues

• Monitoring and analyzing collection data to identify trends and areas for improvement

• Ensuring compliance w...read more

I am capable of handling multiple tasks simultaneously and prioritize them based on their importance.

• I have experience in managing multiple projects at the same time

• I am skilled in time management and can prioritize tasks effectively

• I am comfortable working under pressure and can handle stress well

• I am a quick learner and can adapt to new situations easily