Trackon Courier Executive Operations Executive Interview Questions, Process, and Tips

Q1. Key performance indicators ?
Ans. 
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

• KPIs should be regularly monitored and analyzed to identify areas for improvement

• KPIs can vary
Answered by AI
Add your answer
Q2. Key Responsibilities areas?
Ans. 
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues in a timely and effective manner

• Maintaining accurate records of customer interactions and transactions

• Collaborating with other departments to ensure customer needs are met

• Providing feedback to management on cus...read more
Answered by AI
Add your answer
Q3. What are you and your company expecting from me?
Ans. 
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
• Excellent customer service skills

• Strong problem-solving abilities

• Positive attitude

• Ability to handle difficult customers

• Effective communication skills

• Product knowledge

• Ability to work in a team

• Time management skills
Answered by AI
Add your answer

Q1. About your self and experience, family
View 1 more answer
Q2. About education,self and experience
Add your answer
Q3. How to handle store and hubs about last mail and first mail
Ans. 
Handling last mail and first mail in store and hubs
• Ensure timely sorting and delivery of last and first mail

• Train staff on proper handling and prioritization of mail

• Implement tracking system to monitor delivery and resolve issues

• Regularly communicate with customers to address concerns and improve service

• Collaborate with other departments to streamline processes and improve efficiency
Answered by AI
Add your answer
Q4. And to discuss about our previous salary
Add your answer

Q1. Inventory audit
Add your answer
Q2. Mp handling work experience
Ans. 
MP handling work experience
• Highlight your experience in managing MPs (Members of Parliament)

• Discuss your ability to handle their workloads, schedules, and priorities

• Mention any successful collaborations or achievements with MPs

• Provide examples of how you effectively communicated with MPs and resolved any issues

• Emphasize your understanding of the political landscape and the importance of maintaining positive relationshi
Answered by AI
Add your answer
Q3. Dispatch on time
Add your answer
Q4. Outbound fillrate
Add your answer
Q5. All matrix are ok
Add your answer

Q1. Salary related and company policies
Add your answer
Q2. No hard questions basic questions
Add your answer
Q3. Previous company related questions
Add your answer
Q4. Outbound related questions example cute off load and mp planning ipp
Add your answer
Q5. Hr policy is very poor
Add your answer

Q1. Qualification,Skills & Excel
View 2 more answers

Maths, English, logical reasoning but 10th level

Q1. Work experience, basic GK, team handling experience, not so tuff
Add your answer

Numeric aptitude, International Logistics and ISO awareness

Q1. Why you want join fedex
Add your answer
Q2. About work culture and employees friendly environment
Add your answer
Q3. How many years of experience do you have
View 1 more answer
Q4. How soon you can join if you select
View 1 more answer
Q5. Do you have your passport
View 1 more answer