Toyota Tsusho Customer Service Executive Interview Questions and Answers

My expected CTC is negotiable based on the responsibilities and benefits offered by the company.

• My expected CTC is based on my experience, skills, and the market rate for the position.

• I am open to discussing the compensation package in detail during the interview process.

• I am looking for a competitive salary that reflects my qualifications and contributions to the organization.

Cost of a solid bar can be settled by considering the material, size, labor, and overhead costs.

• Consider the material cost of the solid bar, such as steel, aluminum, or brass.

• Factor in the size and weight of the solid bar, as larger bars will cost more.

• Include labor costs for manufacturing the solid bar, including cutting, shaping, and finishing.

• Account for overhead costs such as utilities, equipment maintenance, and f...read more

The weight of a sheet can be found by multiplying the area of the sheet by its density.

• Calculate the area of the sheet by multiplying its length and width.

• Determine the density of the material the sheet is made of.

• Multiply the area by the density to find the weight of the sheet.

Procurement process is the series of steps involved in acquiring goods or services from external sources.

• Identifying the need for a product or service

• Researching potential suppliers

• Requesting quotes or proposals

• Negotiating terms and pricing

• Creating purchase orders

• Receiving and inspecting goods or services

• Processing invoices and payments

Steps of quotation involve gathering requirements, preparing the quote, sending the quote to the customer, negotiating if necessary, and finalizing the deal.

• Gather all necessary information and requirements from the customer.

• Prepare a detailed quote including pricing, terms, and conditions.

• Send the quote to the customer for review and consideration.

• Negotiate with the customer if there are any discrepancies or changes n...read more

Yes, I regularly work with sheet suppliers to ensure quality materials and timely delivery for our production needs.

• I have established relationships with multiple sheet suppliers to compare pricing and quality.

• I negotiate contracts and terms with sheet suppliers to ensure favorable terms for our company.

• I monitor inventory levels and communicate regularly with sheet suppliers to prevent any shortages.

• I work closely wit...read more

Steps of procurement involve identifying needs, finding suppliers, negotiating contracts, and managing relationships.

• Identify needs and requirements

• Research and find potential suppliers

• Request for proposals or quotes

• Negotiate terms and conditions

• Award contract to selected supplier

• Manage supplier relationships and performance

Cost saving refers to the process of reducing expenses in order to increase profits or save money.

• Identifying areas of inefficiency and finding ways to streamline processes

• Negotiating better deals with suppliers or vendors

• Implementing cost-effective solutions or technologies

• Reducing waste and optimizing resources

• Outsourcing certain tasks to lower-cost providers

To deal with sheet suppliers, establish clear communication, negotiate terms, maintain a good relationship, and monitor quality.

• Establish clear communication with the supplier to ensure expectations are understood

• Negotiate terms such as pricing, delivery schedules, and quality standards

• Maintain a good relationship by being respectful, responsive, and fair

• Monitor the quality of the sheets received to ensure they meet th...read more

Yes, I have knowledge about welding processes including arc welding, gas welding, and resistance welding.

• Arc welding involves using an electric arc to melt and join metals, such as MIG and TIG welding.

• Gas welding uses a flame produced by burning a mixture of oxygen and a fuel gas to weld metals together.

• Resistance welding involves passing a high current through the metal pieces to be joined, creating heat at the interf...read more

My team size in my current organization is 15 members.

• My team consists of 10 software developers, 3 quality assurance engineers, and 2 project managers.

• We work collaboratively on various projects and meet regularly to discuss progress and challenges.

• Each team member has specific roles and responsibilities within the team structure.

Our organization turnover rate is 15%.

• Our turnover rate has been consistently around 15% for the past few years.

• We have implemented various retention strategies to reduce turnover.

• The turnover rate in our industry is typically higher than the national average.

• We conduct exit interviews to gather feedback from employees who leave.

Implemented a vendor negotiation strategy resulting in 15% cost savings

• Identified key cost areas for negotiation

• Researched market rates and competitor pricing

• Negotiated favorable terms with vendors

• Implemented cost-saving measures without compromising quality

• Regularly reviewed and optimized vendor contracts

My team size is 15 members.

• Consists of 10 developers, 3 project managers, and 2 quality assurance specialists

• Each team member has specific roles and responsibilities

• Regular team meetings and collaboration to ensure project success