TI Clean Mobility Territory Service Manager Interview Questions and Answers

Q1. Working of petrol engine
Ans. 
A petrol engine works by mixing air and fuel in a combustion chamber, igniting the mixture with a spark plug, and converting the energy released into mechanical power.
• Air and fuel are mixed in the carburetor or fuel injection system

• The mixture is compressed in the cylinder

• The spark plug ignites the mixture, causing an explosion

• The explosion pushes the piston down, turning the crankshaft

• The crankshaft converts the linea...read more
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Q2. Working of EV vehicle
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EV vehicles are powered by electric motors and use rechargeable batteries instead of gasoline.
• EV vehicles use electric motors to drive the wheels, rather than an internal combustion engine.

• They are powered by rechargeable batteries, which store electricity to power the vehicle.

• EV vehicles produce zero tailpipe emissions, making them environmentally friendly.

• Charging infrastructure is essential for EV vehicles to rechar...read more
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How to increase vehicle inflow , improve CSI NPS

Q1. Business growth situation
Ans. 
Business growth situation involves strategies to increase revenue and expand market share.
• Identify target market segments for potential growth opportunities

• Develop and implement marketing strategies to attract new customers

• Analyze competitors and market trends to stay ahead in the industry

• Focus on customer retention and satisfaction to drive repeat business

• Invest in research and development to innovate products/service
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Q1. 1. Vehicle service interval. 2. Business parameter.
Ans. 
Vehicle service interval and business parameters are key factors to consider for effective territory service management.
• Vehicle service interval refers to the recommended frequency at which a vehicle should undergo maintenance or servicing.

• Business parameters include factors such as sales targets, budget allocation, customer satisfaction metrics, and territory coverage.

• Effective management of vehicle service intervals ...read more
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Q1. 1.Laction Discussion.
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Q1. What are your achievement?
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Q2. How can you improve CSI score?
Ans. 
Improving CSI score can be achieved by focusing on customer satisfaction and addressing their concerns promptly.
• Conduct regular surveys to gather feedback and identify areas of improvement

• Train employees to provide excellent customer service

• Address customer complaints promptly and effectively

• Offer incentives for customers to provide positive feedback

• Implement processes to ensure consistent and timely service

• Communicate...read more
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Q1. What is preload in cwp
Ans. 
Preload in CWP refers to the initial tension applied to a bearing before it is installed.
• Preload helps to reduce internal clearance in the bearing, resulting in improved rigidity and accuracy.

• It is commonly used in high precision applications such as machine tools and automotive components.

• Preload can be achieved through various methods such as using spring washers, adjusting nut torque, or using spacers.

• Proper preload...read more
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Q2. What are current industries failure in CV
Ans. 
Current industries are failing in CV due to lack of innovation, outdated technology, and poor customer service.
• Lack of innovation in products and services

• Reliance on outdated technology and processes

• Poor customer service leading to customer dissatisfaction

• Failure to adapt to changing market trends and consumer preferences
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Q3. What is a drive train
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The drive train is a system in a vehicle that connects the engine to the wheels, allowing power to be transferred and the vehicle to move.
• The drive train includes components such as the transmission, driveshaft, differential, and axles.

• It is responsible for transmitting power from the engine to the wheels to propel the vehicle forward.

• Different types of drive trains include front-wheel drive, rear-wheel drive, all-whee...read more
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Q4. What is necessity of turbocharger
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Turbochargers are necessary to increase engine power and efficiency by compressing air intake for better combustion.
• Turbochargers increase engine power by compressing air intake before it enters the engine cylinders

• This compressed air allows for more fuel to be burned, resulting in increased power output

• Turbochargers also improve fuel efficiency by maximizing the amount of power generated from the fuel used
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Q5. What is the current market share
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The current market share is 25% in our territory.
• Our current market share in the territory is 25%

• We have seen a steady increase in market share over the past year

• Competitor X holds 30% market share in the same territory
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Q1. Tell me about your work profile
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Q2. Tell me about yourself
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Q1. Tell us about yourself.
Ans. 
Experienced service manager with a proven track record in territory management and team leadership.
• Over 5 years of experience in managing service teams in various territories

• Strong leadership skills with a focus on team development and performance improvement

• Proven track record of exceeding service targets and KPIs

• Excellent communication and interpersonal skills

• Proficient in data analysis and reporting for territory op
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Q2. Tell us about your current roles and responsibilities.
Ans. 
I am currently responsible for managing a team of service technicians, overseeing territory operations, and ensuring customer satisfaction.
• Managing a team of service technicians

• Overseeing territory operations

• Ensuring customer satisfaction
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