VE Commercial Vehicles Territory Service Manager Interview Questions and Answers

Q1. Business growth situation
Ans. 
Business growth situation involves strategies to increase revenue and expand market share.
• Identify target market segments for potential growth opportunities

• Develop and implement marketing strategies to attract new customers

• Analyze competitors and market trends to stay ahead in the industry

• Focus on customer retention and satisfaction to drive repeat business

• Invest in research and development to innovate products/service
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Q1. What is preload in cwp
Ans. 
Preload in CWP refers to the initial tension applied to a bearing before it is installed.
• Preload helps to reduce internal clearance in the bearing, resulting in improved rigidity and accuracy.

• It is commonly used in high precision applications such as machine tools and automotive components.

• Preload can be achieved through various methods such as using spring washers, adjusting nut torque, or using spacers.

• Proper preload...read more
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Q2. What are current industries failure in CV
Ans. 
Current industries are failing in CV due to lack of innovation, outdated technology, and poor customer service.
• Lack of innovation in products and services

• Reliance on outdated technology and processes

• Poor customer service leading to customer dissatisfaction

• Failure to adapt to changing market trends and consumer preferences
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Q3. What is a drive train
Ans. 
The drive train is a system in a vehicle that connects the engine to the wheels, allowing power to be transferred and the vehicle to move.
• The drive train includes components such as the transmission, driveshaft, differential, and axles.

• It is responsible for transmitting power from the engine to the wheels to propel the vehicle forward.

• Different types of drive trains include front-wheel drive, rear-wheel drive, all-whee...read more
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Q4. What is necessity of turbocharger
Ans. 
Turbochargers are necessary to increase engine power and efficiency by compressing air intake for better combustion.
• Turbochargers increase engine power by compressing air intake before it enters the engine cylinders

• This compressed air allows for more fuel to be burned, resulting in increased power output

• Turbochargers also improve fuel efficiency by maximizing the amount of power generated from the fuel used
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Q5. What is the current market share
Ans. 
The current market share is 25% in our territory.
• Our current market share in the territory is 25%

• We have seen a steady increase in market share over the past year

• Competitor X holds 30% market share in the same territory
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Data interpretation & behaviour questions with aptitude

Topics related to automobile industry and recent trends

Q1. Tell me about yourself
Ans. 
Experienced service manager with a strong track record in territory management and customer satisfaction.
• Over 5 years of experience in managing service territories

• Proven ability to exceed customer expectations and drive revenue growth

• Skilled in team leadership and problem-solving

• Strong communication and interpersonal skills

• Previously managed a territory with 50+ accounts
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Q2. What do you know about franchising
Ans. 
Franchising is a business model where a company allows individuals to operate their own businesses using the company's name, branding, and support.
• Franchising involves a franchisor (the company providing the franchise) and a franchisee (the individual operating the franchise).

• Franchisees pay an initial fee and ongoing royalties to the franchisor in exchange for the right to use the company's brand and business model.

• Fr...read more
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Technical, psychometry, Logical

Q1. What is Gear Ratio? What is the use of Transaxle? What is steering mechanism?
Ans. 
Gear ratio is the ratio of the number of teeth on two gears that are meshed or two sprockets connected with a common roller chain, or the circumferences of two pulleys connected with a drive belt.
• Gear ratio is calculated by dividing the number of teeth on the driven gear by the number of teeth on the driving gear.

• Transaxle is a single mechanical unit that combines the functions of a transmission, differential, and axle...read more
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Q1. Tell me about your work profile
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Q2. Tell me about yourself
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Psychometric test, aptitude test, basic technical test

Q1. EGR, TURBOCHARGER, BRAKE FUNCTION,
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Q2. Cafe norms, electric vehicle technology
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Dealer profitability, Break even of workshop

Just basic test aptitude and basic automobile knowledge

Q1. Based on your work profile strictly based on resume not outside
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Q2. Difference between scr and egr
Ans. 
SCR (Selective Catalytic Reduction) is a technology used in diesel engines to reduce nitrogen oxide emissions, while EGR (Exhaust Gas Recirculation) is a method to reduce emissions by recirculating exhaust gases back into the engine.
• SCR uses a urea-based solution to convert NOx emissions into nitrogen and water vapor

• EGR reduces emissions by recirculating a portion of exhaust gases back into the engine's combustion cham...read more
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Q3. How retention is monitored
Ans. 
Retention is monitored through various metrics such as customer satisfaction surveys, repeat business rates, and customer complaints.
• Customer satisfaction surveys are conducted regularly to gauge how satisfied customers are with the service provided.

• Repeat business rates track how many customers return to use the service again, indicating their level of satisfaction.

• Customer complaints are monitored and addressed promp...read more
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Q4. What do I do when you enter the workshop
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Q1. A bit of finance was there ebitda
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Q2. How to calculate ebitda
Ans. 
EBITDA can be calculated by adding together a company's earnings before interest, taxes, depreciation, and amortization.
• Calculate a company's net income

• Add back interest, taxes, depreciation, and amortization to the net income

• The formula for EBITDA is: EBITDA = Net Income + Interest + Taxes + Depreciation + Amortization

• Example: Net Income = $100, Interest = $20, Taxes = $30, Depreciation = $10, Amortization = $5. EBITD
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