Thomas Cook Corporate Travel Consultant Interview Questions and Answers

I handle escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.

• Listen to the customer's concerns without interrupting

• Acknowledge their feelings and show empathy

• Offer solutions or alternatives to resolve the issue

• Escalate to a supervisor if necessary

Sales refers to the process of persuading a potential customer to purchase a product or service.

• Sales involves identifying customer needs and demonstrating how a product or service can meet those needs.

• It also includes negotiating prices, terms, and agreements with customers.

• Sales professionals often use various techniques such as cold calling, networking, and follow-up to close deals.

• Building relationships with custom...read more

I am a highly motivated and experienced professional with a strong background in management.

• I have over 5 years of experience in leadership roles, including 2 years as a supervisor at my previous company.

• I have a proven track record of successfully managing teams and achieving targets.

• I am skilled in problem-solving, decision-making, and conflict resolution.

• I have excellent communication and interpersonal skills, which...read more

In 5 years, I see myself as a successful Assistant Manager, leading a team and contributing to the growth of the company.

• Leading a team of motivated individuals

• Implementing strategies to improve efficiency and productivity

• Contributing to the growth and success of the company

• Continuing to develop my leadership and management skills

• Building strong relationships with colleagues and stakeholders