Theka Coffee Head Operations Interview Questions and Answers

Q1. What is your style of Management?
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Q2. Distinguish between Leadership and Management?
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
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Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
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BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Aptitude test is based on quantitative apptitude, English and computer

Q1. Mostly based on language you know
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Q2. Gave 1 small code to write
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Write a small code to reverse a string in an array of strings
• Iterate through each string in the array

• Use built-in functions or write a custom function to reverse each string

• Store the reversed strings back in the array
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Q1. Tell me about yourself
Ans. 
Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in 20% reduction in expenses

• Led cross-functional teams to improve workflow and increase productivity

• Strong analytical skills and ability to identify areas for improvement

• Excellent communication and leader
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Q2. Why should I hire you
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Q1. Introduction about your self And y you want to switch job
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Q2. How many experience you have
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It was easy not difficult

Q1. Tell me about yourself
Ans. 
Experienced operations professional with a background in supply chain management and process improvement.
• Over 5 years of experience in operations roles

• Skilled in supply chain management and process improvement

• Strong analytical and problem-solving skills

• Proficient in data analysis and reporting

• Excellent communication and teamwork abilities
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Q2. How do you know about Capgemini
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Q1. Question on your previous organization, what you do etc?
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Q2. Question on Accounting concepts.
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Q1. Do you like to work with your own pace or are you a team person?
Ans. 
I am a team person who thrives in a collaborative environment.
• I enjoy working with others to achieve common goals

• I believe in the power of teamwork to drive success

• I am able to adapt to different working styles and personalities within a team

• I value the diverse perspectives and skills that a team brings to the table
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Q2. Do you like to plan your project?
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Yes, I enjoy planning projects to ensure they are executed efficiently and effectively.
• I believe in creating detailed project plans to outline tasks, timelines, and resources.

• I enjoy breaking down complex projects into manageable tasks and setting achievable goals.

• I find satisfaction in seeing a well-executed project that was carefully planned out.

• For example, in my previous role, I successfully planned and executed a ...read more
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Q1. Mention the time when you worked in a team and what challenges you faced? (Answer in STAR Method)
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Q2. Are you aware of the Amazon leadership principles?
Ans. 
Yes, I am aware of the Amazon leadership principles.
• Yes, I am familiar with the 14 Amazon leadership principles such as Customer Obsession, Ownership, Invent and Simplify, and Earn Trust.

• I understand the importance of these principles in guiding decision-making and behavior within the organization.

• I have experience applying these principles in my previous roles to drive operational excellence and team performance.
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