Tech Mahindra Telecaller Agent Interview Questions and Answers

Q1. C#, SQL server, design patterns
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Q2. C# sql server design patterns
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Q1. Itil concepts in foundation
Ans. 
ITIL Foundation covers the basic concepts and terminology of ITIL.
• ITIL is a framework for IT service management

• ITIL Foundation covers 5 core books: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement

• ITIL concepts include incident management, problem management, change management, and service level management
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Q2. Previous work experience in IT support, client management, Reporting and optimization of KPI, CSAT
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Q1. Agile, spring batch, profiling , cache , db stored procedures, transaction management, oauth2 security,
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Q1. Describe current role
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Q2. Describe your past work ex
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Q3. How will you solve a particular question
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Was asked about multiple aptitude questions

Q1. Previous CTC was checked
Ans. 
Yes
• Previous CTC (Cost to Company) was checked during the interview process.

• The interviewer wanted to know the candidate's previous salary or compensation package.

• The question helps the employer understand the candidate's salary expectations and negotiation skills.

• The answer should provide the candidate's previous CTC or state that the data is not available.
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Q2. Expected CTC for the job
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Q3. Answer was given for the question
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Q4. HR checked about your understanding of onboarding process
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