Tech Mahindra Senior Quality Associate Interview Questions, Process, and Tips

Quality is the measure of excellence or superiority of a product or service.

• Quality is meeting or exceeding customer expectations.

• It involves consistency, reliability, and conformance to requirements.

• Quality can be measured through metrics such as defect rates, customer satisfaction scores, and on-time delivery performance.

The 7QC tools are a set of techniques used for quality control and problem-solving in manufacturing and other industries.

• Check sheets: Used to collect and organize data, such as defect counts or frequency of occurrences.

• Pareto charts: Helps identify the most significant factors contributing to a problem by showing the frequency or impact of different causes.

• Cause-and-effect diagrams (Fishbone diagrams): Used to identif...read more

Pareto Analysis is a technique used to prioritize issues by focusing on the most significant factors that contribute to a problem.

• Pareto Analysis is based on the Pareto Principle, also known as the 80/20 rule, which states that roughly 80% of effects come from 20% of causes.

• It helps identify the most important issues that need to be addressed first in order to have the greatest impact on overall quality.

• By focusing on ...read more

I am passionate about ensuring products meet high standards and improving processes to enhance overall quality.

• I have a strong attention to detail and enjoy problem-solving.

• I believe in the importance of quality control in ensuring customer satisfaction and brand reputation.

• I have experience in implementing quality management systems and driving continuous improvement initiatives.

• I am excited about the opportunity to c...read more

Six Sigma is a data-driven methodology used to improve processes by reducing defects and variation.

• Six Sigma aims to achieve near perfection in processes by targeting a maximum of 3.4 defects per million opportunities.

• It involves defining, measuring, analyzing, improving, and controlling processes to minimize variation and improve quality.

• Six Sigma uses statistical tools and techniques such as DMAIC (Define, Measure, A...read more