Tech Mahindra Senior Quality Analyst Interview Questions, Process, and Tips for Experienced

There are just a few logical and reasoning questions, and the second part of the test pertains to English proficiency.

Q1. Basic Introduction
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Q2. What provokes you to leave your previous organisation.
Ans. 
Lack of growth opportunities and stagnant work environment.
• Limited opportunities for career advancement

• Feeling of being undervalued or unappreciated

• Stagnant work environment with no new challenges or learning opportunities
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Q1. Basic introduction
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Q2. What projects have you previously worked on?
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I have worked on various projects including implementing quality assurance processes, conducting test cases, and analyzing data.
• Implemented quality assurance processes to ensure product quality

• Conducted test cases to identify bugs and issues

• Analyzed data to improve product performance

• Worked on projects in industries such as software development and healthcare
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Q3. What are the biggest challenges you faced in your previous organisation?
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Some of the biggest challenges I faced in my previous organization included managing tight deadlines, resolving conflicts within teams, and adapting to changing project requirements.
• Managing tight deadlines for multiple projects simultaneously

• Resolving conflicts within teams and promoting effective communication

• Adapting to changing project requirements and priorities
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Q4. What is a pivot table, and what is its significance in quality ?
Ans. 
A pivot table is a data processing tool used to summarize, analyze, and present large amounts of data in a structured format.
• Pivot tables allow users to rearrange and summarize data from a spreadsheet or database table to analyze trends and patterns.

• They help in identifying relationships between different data points and making data-driven decisions.

• Pivot tables can be used to calculate averages, sums, counts, and othe...read more
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Q5. What are the seven tools of quality?
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The seven tools of quality are a set of techniques used for quality control and improvement in manufacturing and service industries.
• Check sheet: Used for collecting and analyzing data, such as defects or errors.

• Control chart: Monitors process variation over time to identify trends or patterns.

• Histogram: Displays data distribution to identify patterns or outliers.

• Pareto chart: Helps prioritize issues by showing the most...read more
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Q6. What is the formula for calculating variance and error percentage based on the total number of samples?
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The formula for calculating variance is the sum of squared differences between each data point and the mean, divided by the total number of samples. Error percentage is the absolute difference between the actual and predicted values, divided by the actual value, multiplied by 100.
• Variance = Σ((X - μ)²) / N, where X is each data point, μ is the mean, and N is the total number of samples

• Error percentage = |(Actual - Pred...read more
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Q7. What is your understanding of Root Cause Analysis (RCA), and why is it considered important?
Ans. 
RCA is a systematic process used to identify the underlying causes of problems or issues in order to prevent their recurrence.
• RCA involves investigating an issue or problem to determine the root cause(s) rather than just addressing the symptoms.

• It helps in identifying systemic issues within processes or systems that may be contributing to the problem.

• RCA aims to prevent the recurrence of issues by addressing the root c...read more
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Q1. What are the responsibilities as a QA am handling
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Q2. Are you know about 7 we tools
Ans. 
Yes, there are many web tools available for various purposes.
• Some popular web tools are Google Analytics, SEMrush, Moz, Ahrefs, Screaming Frog, GTmetrix, and Pingdom.

• Google Analytics is used for website traffic analysis.

• SEMrush and Moz are used for SEO analysis and keyword research.

• Ahrefs is used for backlink analysis.

• Screaming Frog is used for website crawling and analysis.

• GTmetrix and Pingdom are used for website spe...read more
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Q3. Why you left your last organisation
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Q1. Tell me about your self
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Q2. What RCA and how u will work on it
Ans. 
RCA stands for Root Cause Analysis. It is a process of identifying the underlying cause of a problem or issue.
• Identify the problem or issue

• Gather data and information related to the problem

• Analyze the data to identify the root cause

• Develop and implement a plan to address the root cause

• Monitor and evaluate the effectiveness of the plan

• Examples: A software bug causing crashes, a manufacturing defect leading to product re
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Q3. How to reduce the client escalation
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To reduce client escalation, focus on proactive communication, quick resolution, and continuous improvement.
• Establish clear communication channels with clients and keep them informed of any issues or updates.

• Address client concerns promptly and provide timely solutions.

• Analyze the root cause of escalations and implement measures to prevent them from happening again.

• Regularly review and improve processes to ensure clien...read more
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Q4. What are the feedback methodology
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Feedback methodology includes methods used to collect, analyze and act on feedback from customers or stakeholders.
• Feedback can be collected through surveys, focus groups, interviews, or social media.

• Analysis of feedback can be done through sentiment analysis, categorization, or statistical analysis.

• Action on feedback can include implementing changes, addressing concerns, or improving communication.

• Effective feedback me...read more
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Q5. Why you want to left your last company
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Q6. What is Pareto analysis
Ans. 
Pareto analysis is a technique used to identify and prioritize the most important factors causing a problem.
• It is based on the Pareto principle, which states that 80% of the effects come from 20% of the causes.

• It involves creating a histogram to identify the frequency of each factor and then ranking them in order of importance.

• It helps in focusing on the vital few factors that have the most significant impact on the pr...read more
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Q7. How many audits do you audit in a day
Ans. 
The number of audits I conduct in a day depends on the scope and complexity of the audit.
• The number of audits can vary depending on the size and complexity of the audit.

• I prioritize quality over quantity and ensure that each audit is thoroughly reviewed.

• On average, I can conduct 2-3 audits per day.

• However, if the audit is particularly complex, I may only be able to complete one in a day.

• I also ensure that I have enough...read more
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Q8. What are the responsibilities you having as a QA
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Q9. When you are going to join if you are selected
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Q1. Asked about me, my professional experiance, reason of changing the job,
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Q1. Asked about the experience and job role
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Q2. Asked about Calibration
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Q3. Asked about rhe reporting
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Q1. In a final round interact with client and the interviewer asked about the 7 QC tools
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Q2. Asked role and responsibility of a QA
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Q3. Asked about Pareto, histogram, fishbone
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