TeamLogic IT Remote Support Engineer Interview Questions and Answers

Q1. Explain the OSI framework
Ans. 
The OSI framework is a conceptual model that standardizes the functions of a telecommunication or computing system into seven layers.
• The OSI framework stands for Open Systems Interconnection.

• It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and interacts with adjacent layers to facilitate communication between devices.

• For examp...read more
Answered by AI
Add your answer

A general and basic aptitude test.

Q1. What are the basic questions involved in a self-introduction?
Ans. 
Basic questions in a self-introduction include name, background, experience, and interests.
• Name: Introduce yourself with your full name.

• Background: Mention where you are from or your educational background.

• Experience: Talk about your relevant work experience or skills.

• Interests: Share a hobby or interest that showcases your personality.
Answered by AI
Add your answer
Q2. What is your experience with basic mapping techniques?
Ans. 
I have experience with basic mapping techniques including GIS software and data visualization tools.
• Proficient in using GIS software such as ArcGIS and QGIS

• Familiar with creating and editing maps, analyzing spatial data, and geocoding

• Experience in data visualization tools like Tableau for creating interactive maps

• Knowledge of basic mapping concepts such as layers, projections, and spatial analysis
Answered by AI
Add your answer

Q1. Name & bio & education
Add your answer
Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
Answered by AI
Add your answer

Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
Answered by AI
Add your answer
Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
Answered by AI
Add your answer

Q1. Networking question about class a - e
Add your answer
Q2. Tricky question about topology
Add your answer

Q1. Desktop support related
Add your answer
Q2. Technical related questions
Add your answer

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
Answered by AI
Add your answer
Q2. What is your salary expectation?
Add your answer

Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
Answered by AI
Add your answer
Q2. What is incident and service request?
Ans. 
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
Answered by AI
Add your answer
Q3. Which outlook file is responsible for taking backup?
Ans. 
The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
Answered by AI
Add your answer
Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
Answered by AI
Add your answer

Q1. Sla,customer support ,azure,active directory
Add your answer

Q1. Questions regarding to my personality and work ethnic
Add your answer

Q1. Basic desktop troubleshoot question
Add your answer

Q1. Expected salary and benefits
Add your answer