Team Computers Remote Support Engineer Interview Questions, Process, and Tips

BIOS is a firmware that initializes hardware during booting. Advanced Boot options include Safe Mode, Last Known Good Configuration, etc.

• BIOS stands for Basic Input/Output System

• It is a firmware that initializes hardware during booting

• Advanced Boot options include Safe Mode, Last Known Good Configuration, etc.

• BIOS can be accessed by pressing a specific key during booting (usually F2 or Del)

• BIOS settings can be used to ...read more

Blue Screen issue is a critical error that causes the computer to shut down or restart unexpectedly.

• It is also known as the Blue Screen of Death (BSOD).

• It is caused by a system crash or a hardware failure.

• The error codes on a Blue Screen can vary depending on the cause of the issue.

• Some common error codes include: 0x0000001A, 0x0000007B, and 0x00000050.

• Troubleshooting steps include checking for hardware issues, updatin

Office365 is a cloud-based subscription service that provides access to various Microsoft applications and services.

• Office365 includes popular applications like Word, Excel, PowerPoint, and Outlook

• It also includes cloud-based services like OneDrive, SharePoint, and Teams

• E1 license includes email, calendar, and online meetings

• E3 license includes all E1 features plus desktop versions of Office applications and advanced s...read more

AD, DHCP, DNS, and Outlook configuration are all essential components of a network infrastructure.

• AD (Active Directory) is a Microsoft service that manages users, computers, and other resources on a network.

• DHCP (Dynamic Host Configuration Protocol) is a network protocol that assigns IP addresses to devices on a network.

• DNS (Domain Name System) is a service that translates domain names into IP addresses.

• Outlook configu...read more

A DHCP server assigns IP addresses to devices on a network, while an APIPA address is a self-assigned IP address when DHCP is not available.

• DHCP server automatically assigns IP addresses to devices on a network

• APIPA address is a self-assigned IP address when DHCP server is not available

• APIPA addresses are in the range of 169.254.0.1 to 169.254.255.254

AD DS is a service provided by Microsoft Windows Server that allows administrators to manage and store information about network resources.

• Centralized management of network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users and computers

• Facilitates group policy management

• Enables single sign-on for users across network resources

Experienced Desktop Support Engineer with strong troubleshooting skills and a passion for technology.

• Over 5 years of experience providing technical support for desktops, laptops, and mobile devices

• Proficient in diagnosing hardware and software issues, resolving network connectivity problems

• Skilled in installing and configuring operating systems, software applications, and peripherals

• Excellent customer service skills, a...read more