Team Computers Desktop Support Engineer Interview Questions, Process, and Tips

DNS stands for Domain Name System, it translates domain names to IP addresses.

• DNS is a system that translates domain names like www.google.com to IP addresses like 172.217.3.206

• DNS servers store a database of domain names and their corresponding IP addresses

• When you type a domain name in a web browser, your computer queries a DNS server to get the IP address

• DNS helps in navigating the internet by making it easier for u...read more

The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.

• The OSI model stands for Open Systems Interconnection model.

• It helps in understanding how different networking protocols work together.

• The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates w...read more

My salary expectation is negotiable and based on the responsibilities and benefits offered by the company.

• My salary expectation is flexible and open to negotiation.

• I am looking for a competitive salary that aligns with industry standards.

• I am also considering the benefits package and growth opportunities offered by the company.

• I am open to discussing my salary expectation further during the interview process.

Yes, I am comfortable working on client sites.

• I have experience working on client sites in previous roles.

• I am adaptable and can quickly familiarize myself with new environments.

• I have excellent communication skills to interact with clients effectively.

Outlook configuration can be done manually by entering the server settings and account details.

• Open Outlook and go to File > Add Account

• Select 'Manual setup or additional server types'

• Choose 'POP or IMAP' for email account type

• Enter incoming and outgoing server settings (e.g. mail.example.com)

• Provide account details like email address and password

• Test the account settings to ensure successful configuration

OST files can be created by configuring email accounts in Outlook and enabling the option to create offline data files.

• Open Outlook and go to File > Account Settings > Account Settings.

• Select the email account for which you want to create an OST file and click on 'Change'.

• Check the box that says 'Use Cached Exchange Mode' to enable OST file creation.

• Click 'Next' and then 'Finish' to complete the process.

• The OST file wi...read more

Office 16 is a standalone version of Microsoft Office, while Office 365 is a subscription-based service that includes the latest Office applications.

• Office 16 is a one-time purchase, while Office 365 is a subscription service.

• Office 16 does not receive feature updates, while Office 365 receives regular updates.

• Office 365 includes cloud storage and collaboration tools, while Office 16 does not.

• Office 365 allows access t...read more

I would start by checking physical connections, then move on to checking network settings and running diagnostic tools.

• Check physical connections (cables, ports)

• Verify network settings (IP address, subnet mask, gateway)

• Run network diagnostic tools (ping, traceroute)

• Check for any network outages or maintenance notifications

• Restart networking devices (modem, router)

Yes, I know how to install Windows OS.

• Insert the Windows installation disc or USB drive into the computer.

• Boot the computer from the installation media.

• Follow the on-screen instructions to select language, time and currency format, and keyboard or input method.

• Choose 'Custom' installation option to select the drive where you want to install Windows.

• Wait for the installation process to complete and follow any additional...read more