10+ Team Computers Desktop Support Engineer Interview Questions and Answers

To configure Outlook in a laptop, ensure proper internet connectivity and follow the setup wizard. Troubleshoot connectivity issues by checking network settings and firewall.

• Ensure internet connectivity is available

• Open Outlook and follow the setup wizard

• Enter email address and password

• Configure server settings

• Check network settings and firewall for connectivity issues

Office 16 is a standalone version of Microsoft Office, while Office 365 is a subscription-based service that includes the latest Office applications.

• Office 16 is a one-time purchase, while Office 365 is a subscription service.

• Office 16 does not receive feature updates, while Office 365 receives regular updates.

• Office 365 includes cloud storage and collaboration tools, while Office 16 does not.

• Office 365 allows access to the latest versions of Office applications, while Office...read more

I would start by checking physical connections, then move on to checking network settings and running diagnostic tools.

• Check physical connections (cables, ports)

• Verify network settings (IP address, subnet mask, gateway)

• Run network diagnostic tools (ping, traceroute)

• Check for any network outages or maintenance notifications

• Restart networking devices (modem, router)

Yes, I know how to install Windows OS.

• Insert the Windows installation disc or USB drive into the computer.

• Boot the computer from the installation media.

• Follow the on-screen instructions to select language, time and currency format, and keyboard or input method.

• Choose 'Custom' installation option to select the drive where you want to install Windows.

• Wait for the installation process to complete and follow any additional prompts to set up user accounts and preferences.

DNS stands for Domain Name System, it translates domain names to IP addresses.

• DNS is a system that translates domain names like www.google.com to IP addresses like 172.217.3.206

• DNS servers store a database of domain names and their corresponding IP addresses

• When you type a domain name in a web browser, your computer queries a DNS server to get the IP address

• DNS helps in navigating the internet by making it easier for users to remember domain names instead of IP addresses

Yes, I am comfortable working on client sites.

• I have experience working on client sites in previous roles.

• I am adaptable and can quickly familiarize myself with new environments.

• I have excellent communication skills to interact with clients effectively.

My salary expectation is negotiable and based on the responsibilities and benefits offered by the company.

• My salary expectation is flexible and open to negotiation.

• I am looking for a competitive salary that aligns with industry standards.

• I am also considering the benefits package and growth opportunities offered by the company.

• I am open to discussing my salary expectation further during the interview process.

OST files can be created by configuring email accounts in Outlook and enabling the option to create offline data files.

• Open Outlook and go to File > Account Settings > Account Settings.

• Select the email account for which you want to create an OST file and click on 'Change'.

• Check the box that says 'Use Cached Exchange Mode' to enable OST file creation.

• Click 'Next' and then 'Finish' to complete the process.

• The OST file will be created and stored in the default location on your c...read more

The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.

• The OSI model stands for Open Systems Interconnection model.

• It helps in understanding how different networking protocols work together.

• The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates with the adjacent layers.

• For example, HTTP operates at the ...read more

Outlook configuration can be done manually by entering the server settings and account details.

• Open Outlook and go to File > Add Account

• Select 'Manual setup or additional server types'

• Choose 'POP or IMAP' for email account type

• Enter incoming and outgoing server settings (e.g. mail.example.com)

• Provide account details like email address and password

• Test the account settings to ensure successful configuration