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Yes, I am familiar with IT ticketing systems.
I have experience using popular IT ticketing systems such as ServiceNow, Jira Service Desk, and Zendesk.
I am proficient in creating, updating, and resolving tickets in a timely manner.
I understand the importance of accurately documenting all relevant information in tickets for tracking and reporting purposes.
Windows patches can be updated using Windows Update or manually downloading and installing them.
Open Windows Update and check for available updates
Download and install updates manually from Microsoft's website
Use a patch management tool like WSUS or SCCM
Ensure system is backed up before installing updates
Reboot system after installing updates
Bitlocker encryption is a feature in Windows that encrypts data on a hard drive.
It is used to protect data on a hard drive from unauthorized access
It uses Advanced Encryption Standard (AES) encryption
It can be managed through Group Policy or the BitLocker Drive Encryption Control Panel
It requires a password or smart card to access the encrypted data
It can be used on both internal and external hard drives
Antivirus can be updated by downloading the latest virus definitions from the vendor's website and installing them.
Check the vendor's website for the latest virus definitions
Download the latest definitions
Install the definitions on all affected machines
Schedule regular updates to ensure continued protection
Office 2016 is a desktop application suite while O365 is a cloud-based subscription service that includes Office 2016.
Office 2016 is a one-time purchase while O365 is a subscription-based service.
O365 includes additional features like OneDrive, Skype for Business, and Exchange Online.
Office 2016 can only be installed on a limited number of devices while O365 can be installed on multiple devices.
O365 provides regul...
OST and PST are file formats used by Microsoft Outlook to store email, contacts, and other data.
OST stands for Offline Storage Table and is used by Outlook to store a copy of mailbox data on the local computer.
PST stands for Personal Storage Table and is an Outlook data file that stores email messages, contacts, calendar items, and other data.
OST files are used when working with Exchange Server accounts, allowing ...
To configure a printer, you need to connect it to the computer, install the necessary drivers, and set up the printer settings.
Connect the printer to the computer using a USB cable or through a network connection
Install the printer drivers by either using the installation CD provided with the printer or downloading the drivers from the manufacturer's website
Configure the printer settings such as paper size, print ...
VPN is a technology that allows secure and private access to a network over the internet.
VPN provides a secure connection between a user's device and a private network.
It encrypts the data transmitted over the internet, ensuring privacy and preventing unauthorized access.
VPN allows users to access resources on a private network remotely, as if they were directly connected to it.
It is commonly used to protect sensi...
Active Directory is a Microsoft service that manages network resources and user accounts.
It is used to authenticate and authorize users and computers in a Windows domain network.
It stores information about users, groups, computers, and other network objects.
It provides a centralized location for managing network resources and security policies.
It allows administrators to delegate administrative tasks to other user...
I am familiar with installing multiple operating systems.
I have experience installing Windows operating systems such as Windows 10, Windows 8, and Windows 7.
I am proficient in installing various Linux distributions like Ubuntu, CentOS, and Fedora.
I am also familiar with macOS installations on Apple computers.
I have knowledge of installing server operating systems like Windows Server 2016 and Linux server distribut...
I applied via Recruitment Consulltant and was interviewed in Oct 2024. There was 1 interview round.
A pivot table is a data summarization tool used in spreadsheet programs. A lookup function is used to search for specific data in a table.
Pivot table organizes and summarizes data from a larger table
It allows users to rearrange and manipulate data to analyze trends and patterns
Lookup function searches for a specific value in a table and returns a related value
Common lookup functions include VLOOKUP and HLOOKUP
Data analysis can help sales process by identifying trends, customer preferences, and optimizing strategies.
Identifying trends in sales data to forecast future sales and plan accordingly
Analyzing customer preferences and behavior to tailor marketing strategies
Optimizing pricing strategies based on competitor analysis and market trends
Segmenting customers based on purchasing patterns to target specific groups effectivel...
I applied via Job Portal
I have 5 years of experience in the field of network engineering.
5 years of experience in network engineering
Proficient in configuring and troubleshooting network devices
Skilled in designing and implementing network solutions
Familiar with various networking protocols and technologies
Experienced Senior Desktop Support Engineer with a passion for technology and a commitment to providing exceptional user support.
Over 8 years of experience in desktop support, troubleshooting hardware and software issues.
Skilled in Windows and Mac OS environments, ensuring smooth operation for diverse user needs.
Proficient in remote support tools, enabling efficient resolution of issues without on-site visits.
Strong co...
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
Hardware and software related
I applied via Approached by Company and was interviewed in Mar 2023. There were 2 interview rounds.
I appeared for an interview in Nov 2022.
Yes, I am familiar with IT ticketing systems.
I have experience using popular IT ticketing systems such as ServiceNow, Jira Service Desk, and Zendesk.
I am proficient in creating, updating, and resolving tickets in a timely manner.
I understand the importance of accurately documenting all relevant information in tickets for tracking and reporting purposes.
I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.
Experienced Service Desk Manager with a background in IT support and team leadership.
Over 5 years of experience managing a service desk team
Strong technical background in IT support and troubleshooting
Proven track record of improving service desk efficiency and customer satisfaction
Excellent communication and leadership skills
Certified in ITIL and other relevant certifications
In my previous roles, I have managed a team of service desk agents, implemented new ticketing systems, and improved customer satisfaction.
Managed a team of service desk agents
Implemented new ticketing systems
Improved customer satisfaction through training and process improvements
I applied via Referral
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The duration of Globtier Infotech Limited interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 21 interview experiences
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Desktop Support Engineer
124
salaries
| ₹1.8 L/yr - ₹4 L/yr |
Application Support Engineer
46
salaries
| ₹2 L/yr - ₹5.5 L/yr |
Desktop Support Engineer L2
35
salaries
| ₹2.5 L/yr - ₹6.6 L/yr |
System Administrator
32
salaries
| ₹2.2 L/yr - ₹7.3 L/yr |
Dms Consultant
26
salaries
| ₹2 L/yr - ₹4.5 L/yr |
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