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Globtier Infotech Limited Service Desk Manager Interview Questions and Answers

Updated 23 Sep 2024

Globtier Infotech Limited Service Desk Manager Interview Experiences

1 interview found

Service Desk Manager Interview Questions & Answers

user image Anonymous

posted on 7 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced Service Desk Manager with a background in IT support and team leadership.

    • Over 5 years of experience managing a service desk team

    • Strong technical background in IT support and troubleshooting

    • Proven track record of improving service desk efficiency and customer satisfaction

    • Excellent communication and leadership skills

    • Certified in ITIL and other relevant certifications

    • Answered by AI
    Add your answer
  • Q2. What have you done in your previous roles?
  • Ans. 

    In my previous roles, I have managed a team of service desk agents, implemented new ticketing systems, and improved customer satisfaction.

    • Managed a team of service desk agents

    • Implemented new ticketing systems

    • Improved customer satisfaction through training and process improvements

    • Answered by AI
    Add your answer
  • Q3. Knowledge about P1 tickets, SLA, and ITSM Tools.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be understandable enough to share all the technologies and methodologies which you have used in your previous roles to the interviewer.

Top trending discussions

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Engineering - Software & QA
1w (edited)
unsurpassedalbert
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works at
TCS
Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions. Please can anybody suggest the companies with the same stability and security of jobs in the IT sector Worked in the following domains till now Hitech domain Banking(BFSI) domain Telecom - Verizon
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Interview questions from similar companies

Service Desk Engineer Interview Questions & Answers

Microland user image Anonymous

posted on 9 Jan 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Give your best in interview
    • Add your answer
Round 2 - Assignment 

Give your best in interview

Round 3 - Technical 

(1 Question)

  • Q1. Basic communication and confidence
    • Add your answer

Service Engineer Interview Questions & Answers

Microland user image Anonymous

posted on 26 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Case Study 

CCNA needs to be study and other network security protocols

Customer Service Associate Interview Questions & Answers

Prodapt user image Anonymous

posted on 26 Feb 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Grammar and typing. Vocabulary, reading and listening

Round 2 - One-on-one 

(1 Question)

  • Q1. Asked few questions
    • Add your answer

Customer Service Executive Interview Questions & Answers

Lumina Datamatics user image Anonymous

posted on 17 Sep 2022

I applied via LinkedIn and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Group Discussion 

You will be asked to give your opinion on any topic,whatever your views are you just say it, be yourself. It is a group discussion you should be prepared for counter opinion.

Round 2 - One-on-one 

(1 Question)

  • Q1. Personal interview about you past experiences, education background etc
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Many questions will be there
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself, stay calm, work on yourself everyday and be better, they will have to select you if what they are looking for. Sale yourself tell them how you gonna benefit the company.

Customer Service Executive Interview Questions & Answers

3i Infotech user image Anonymous

posted on 21 Aug 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Previous experience related
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Interview was quite smooth I'd say
    • Add your answer

Customer Service Executive Interview Questions & Answers

3i Infotech user image Anonymous

posted on 13 Feb 2022

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Some technical questions only ,

Round 2 - Assignment 

Some general questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be good in communication skills

Service Engineer Interview Questions & Answers

Microland user image Anonymous

posted on 6 Jun 2021

Interview Questionnaire 

1 Question

  • Q1. Why this role?
    • Add your answer
More about working at Globtier Infotech Limited

Globtier Infotech Limited Interview FAQs

How many rounds are there in Globtier Infotech Limited Service Desk Manager interview?
Globtier Infotech Limited interview process usually has 1 rounds. The most common rounds in the Globtier Infotech Limited interview process are One-on-one Round.

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