TCS Order Manager Interview Questions and Answers

1. are you ok with working in given shift?
2.self introduction
3. self speech in random topic

Q1. 1.self introduction?
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Q2. 2. questions related to designation and branch
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Q1. About your self
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Q2. Salary discussion
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Q1. About your self
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Q2. Accounts basic questions
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Q3. What is golden rules of accounting
Ans. 
Golden rules of accounting are basic principles that guide the process of recording financial transactions.
• There are three golden rules of accounting: Debit the receiver, Credit the giver; Debit what comes in, Credit what goes out; Debit all expenses and losses, Credit all incomes and gains.

• These rules ensure that every transaction is recorded accurately and consistently.

• For example, when a company receives cash from a...read more
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Q1. Where do you see yourself in next 5 years?
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Q2. What is order management?
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Order management involves overseeing the process of receiving, tracking, and fulfilling customer orders.
• Involves receiving orders from customers

• Tracking the status of orders

• Coordinating with various departments to fulfill orders

• Ensuring timely delivery to customers

• Handling any issues or changes to orders
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Once the resume got shortlisted candidate have to go through assessment process where they have aptitude test , domain test, and basic English test

Q1. Basic communication test and be confident and have strong knowledge about your domain.
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Q2. Tell me about yourself
Ans. 
I am an experienced Order to Cash Analyst with a strong background in financial analysis and customer service.
• I have worked in the Order to Cash department for 5 years, handling various responsibilities such as credit management, invoicing, and collections.

• I have a deep understanding of financial analysis and have successfully implemented process improvements to optimize cash flow and reduce DSO.

• I am skilled in buildin...read more
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Q3. Domain question
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Q4. Basic Excel question
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Maths, communication and logical reasoning

Q1. General round for basic process knowledge
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Q1. Manager round process related
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Q1. Basic to exert process knowledge
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Q1. Salary negotiation
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Q1. Introduce yourself
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Q2. About last company
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Q1. Basic information/focus on communication
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Hacker rank questions

Q1. Profile knowledge which ur applying Be ready to flex shifts , Make sure u ask good package which is not more then the margin ,main focus on communication and attire.
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Q1. Explain the Order flow
Ans. 
Order flow refers to the process of how an order is received, processed, and fulfilled.
• Order flow starts with the customer placing an order.

• The order is then received by the order management system.

• The order management system validates the order and checks for inventory availability.

• If the order is valid and inventory is available, it is sent to the warehouse for fulfillment.

• The warehouse picks, packs, and ships the or...read more
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Q2. Explain Back order
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Back order is when a requested item is temporarily out of stock and is placed on hold until it becomes available.
• Back order occurs when there is insufficient inventory to fulfill a customer's order.

• It is a common occurrence in supply chain management.

• Back ordered items are typically shipped to customers as soon as they become available.

• Customers are often notified about the back order status and given the option to wai...read more
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Q3. Explain Payment flow
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Payment flow is the process of how payments are initiated, authorized, processed, and settled between parties involved in a transaction.
• Payment flow starts when a customer initiates a payment for a product or service.

• The payment information is then transmitted to the payment gateway or processor for authorization.

• The payment gateway verifies the customer's payment details and checks for available funds.

• If the payment i...read more
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Q4. Explain Return order flow
Ans. 
Return order flow is the process of handling and managing customer returns in an organized manner.
• Customer initiates a return request

• Return request is reviewed and approved

• Return merchandise authorization (RMA) is issued

• Customer ships the returned item

• Returned item is received and inspected

• Refund or replacement is processed
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Q5. Explain appeasements, adjustment invoice
Ans. 
Appeasements are gestures made by a company to resolve customer complaints or issues. Adjustment invoices are created to correct billing errors or make changes to previously issued invoices.
• Appeasements are offered by companies to pacify dissatisfied customers and maintain customer satisfaction.

• They can include discounts, refunds, free products or services, or other forms of compensation.

• Appeasements are typically prov...read more
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