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TCS Chat and Email Support Executive Interview Questions and Answers for Experienced

Updated 21 Dec 2023

TCS Chat and Email Support Executive Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About self and experinace
Round 3 - One-on-one 

(1 Question)

  • Q1. About customer service test online

Interview Preparation Tips

Interview preparation tips for other job seekers - good place to work

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell about your self?
  • Ans. 

    I am a dedicated and experienced customer support professional with a strong background in chat and email support.

    • Over 5 years of experience in providing excellent customer service through chat and email support

    • Proficient in handling customer inquiries, resolving issues, and providing product information

    • Skilled in multitasking, time management, and problem-solving

    • Strong communication skills and ability to work effectiv

  • Answered by AI
  • Q2. Any aptitude type questions?
Round 1 - HR 

(4 Questions)

  • Q1. Share details of your previous job.
  • Q2. What is your family background?
  • Q3. Why are you looking for a change?
  • Q4. Tell me about yourself.
Round 2 - HR 

(3 Questions)

  • Q1. Why are you looking for a change?
  • Q2. Why should we hire you?
  • Q3. Share details of your previous job.
Round 3 - HR 

(2 Questions)

  • Q1. Why are you looking for a change?
  • Q2. What is your family background?
Round 4 - HR 

(2 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. Why are you looking for a change?

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve good communication skills and knowledge

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

An aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given acti vity

Round 2 - Assignment 

Interview Preparation Tips

Topics to prepare for Tech Mahindra Chat and Email Support Executive interview:
  • Sales Coordination
  • Direct Sales
Interview preparation tips for other job seekers - Looking for a new job.
Don't tack the one with the highest salary best perks or fanciest title.

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me a little about yourself
  • Q2. What are your strengths and weaknesses
  • Q3. What are your goals and aspirations in life
  • Q4. Do you think you are over qualified for this position
  • Q5. Why should we hire you?...
  • Q6. Why did you choose this career?.

Interview Preparation Tips

Interview preparation tips for other job seekers - The rules for finding a new job during the Corona virus pandemic are completely different from what they were a year ago, when the share of opportunities outnumbered the share of people looking for work, and going through a completely virtual hiring process was far from the norm.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Go through your profile
  • Ans. He confident and speak clearly and slowly. The person taking the interview is just checking your communication.
  • Answered by Kaashish Bhatt
  • Q2. How much was your last drawn salary and how much are you expecting.
  • Ans. Tell them exactly how much was your last salary, why did you quit and how much you are expecting now. If you agree to the minimum package then you might miss out on getting the best package. Don't be afraid to ask what's the maximum package they are offering. Always know your worth.
  • Answered by Kaashish Bhatt

Interview Preparation Tips

Interview preparation tips for other job seekers - Pro Tip : Ask a question. Nobody asks a question to the Interviewer. In my Interview final round, I just did one thing that blew up my chances of getting selected by 70%. When the interviewer is done from their end and asked me if there was anything else I needed to add or ask from my end. I said yes and just him something about the process. In the whole interview his voice sounded like bored but when I asked him he got a little exited because he was not prepared for it. Go and and try this too. I hope that will. Help you as well.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. How to know about the interview?
  • Q2. How I can join the interview if Genpact?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Accounting question
  • Q2. Related company
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. CPA means chat assessment
  • Q2. Versant round e-mail writing

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on communication skills.
You will get job easily
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self?
  • Ans. Hello mam/sir Thank you for giving me this opportunity to introduce myself my name is sireesha. Iam from allure in nandyal district. I have done my completed graduation in BSC(static) at Rayalaseema university,Nandikotkur. Then i completed my computer typing in english 30 to 40WPM. I belong to a middle-class family,my family we are 4 members including me. My father is a farmer and my mother is a housewife. My hobbi...
  • Answered Anonymously
  • Q2. Why should i hire you?

TCS Interview FAQs

How many rounds are there in TCS Chat and Email Support Executive interview for experienced candidates?
TCS interview process for experienced candidates usually has 3 rounds. The most common rounds in the TCS interview process for experienced candidates are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in TCS Chat and Email Support Executive interview for experienced candidates?

Some of the top questions asked at the TCS Chat and Email Support Executive interview for experienced candidates -

  1. about customer service test onl...read more
  2. Only work related quest...read more

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TCS Chat and Email Support Executive Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more

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TCS Chat and Email Support Executive Salary
based on 5 salaries
₹2.5 L/yr - ₹6 L/yr
51% more than the average Chat and Email Support Executive Salary in India
View more details

TCS Chat and Email Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

4.0

Skill development

4.0

Work-life balance

4.0

Salary

5.0

Job security

5.0

Company culture

3.0

Promotions

2.0

Work satisfaction

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