TaxGenie Customer Delight Executive Interview Questions and Answers

Q1. 2nd round by team manager
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Q2. They ask about how to sell
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Q3. About your sell and how to make sell and how to Handle the pressure and there is no fixed time there is over time are you comfortable or not.
Ans. Third is hr round they discussed about salary.
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Q1. Self introduction Which is the last movie you have seen then tell the story in short.
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Q2. How was your school life
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My school life was a mix of academic challenges, extracurricular activities, and lifelong friendships.
• I excelled in subjects like mathematics and science, often participating in competitions and winning prizes.

• I was actively involved in various clubs and societies, such as the debate club and the school choir.

• I formed strong bonds with my classmates and teachers, creating a supportive and enjoyable learning environment...read more
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Q3. Your previous experience
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I have 3 years of experience in customer service roles.
• Worked as a Customer Service Representative at XYZ Company for 2 years

• Handled customer inquiries, complaints, and provided solutions

• Received positive feedback from customers for excellent service

• Trained new team members on customer service best practices

• Implemented a new customer feedback system to improve service quality
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Q4. Which is the last movie you have seen. Tell the story in short.
Ans. 
The last movie I watched was 'The Shawshank Redemption'.
• The movie is based on a Stephen King novella and is set in a prison.

• It tells the story of Andy Dufresne, a banker who is wrongly convicted of murder and sentenced to life in Shawshank State Penitentiary.

• Andy forms a friendship with Red, an inmate who helps him navigate prison life.

• Throughout the movie, Andy works towards his ultimate goal of escaping from Shawshan...read more
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Q5. Later you will for the 2nd HR . He may ask few questions relating you.
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Q1. They will ask questions only related to DAF in depth. Pathetic n worst experience, that guy will ask so many question which is not related to job, only they will give u any scenario nd will ask the questio...read more
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Q2. Worst experience
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My worst experience was dealing with an angry customer who refused to listen to any solutions.
• The customer was upset about a billing issue and refused to provide any information to help resolve the issue.

• Despite offering multiple solutions, the customer continued to yell and berate me.

• The call lasted over an hour and left me feeling drained and frustrated.

• I learned the importance of remaining calm and professional in d
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Q1. Tell me about your self
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Q2. Area of interest
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My area of interest is in providing excellent customer service and resolving issues efficiently.
• I have a strong background in communication and problem-solving skills.

• I enjoy helping customers and finding solutions to their problems.

• I am familiar with using customer support software and tools to assist customers.

• I have experience in handling difficult customers and de-escalating situations.

• I am always looking for ways ...read more
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Q1. Asked process related knowledge
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Q1. Discussion with the manager related to the present and previous job function.
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Manager and one level above manager had discussion with my on why you want this job , why you are leaving current organization and want to join this organization. This type of questions were asked and discussion was of almost 30-40 minutes.

Q1. Salary Discussion with respect to the current salary.
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Grammar and logical reasoning test.

Q1. Can you please introduce yourself?
Ans. 
I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.
• Experienced in handling customer inquiries and complaints

• Skilled in communication and problem-solving

• Proficient in using CRM systems and other customer service tools
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Q2. Work experience
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Practice medium leetcode questions

Q1. System Design and database design
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and opportunities offered by the position.
• I am flexible and open to negotiation.

• I am looking for a fair and competitive salary.

• I value the opportunity to grow and develop in my career.

• I am willing to consider other benefits and perks in addition to salary.
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Q2. What is your family background?
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My family background is diverse and includes individuals from various professions and cultural backgrounds.
• My father is a doctor and my mother is a teacher.

• I have an older brother who is an engineer.

• My grandparents were farmers and owned a small business.

• We have relatives living in different countries, which has exposed me to different cultures and traditions.
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Q3. Share details of your previous job.
Ans. 
I worked as a Software Developer at XYZ Company.
• Developed and maintained software applications using Java and Python.

• Collaborated with cross-functional teams to gather requirements and design solutions.

• Implemented new features and fixed bugs in existing software.

• Performed code reviews and provided feedback to improve code quality.

• Participated in Agile development processes and attended daily stand-up meetings.

• Worked on...read more
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Q4. Why should we hire you?
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I have a strong technical background and a passion for software development.
• I have a solid understanding of programming languages and software development principles.

• I have experience working on various software projects and have a track record of delivering high-quality code.

• I am a quick learner and adapt easily to new technologies and frameworks.

• I am a team player and enjoy collaborating with others to solve complex ...read more
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Q5. Why are you looking for a change?
Ans. 
Seeking new opportunities for professional growth and challenges.
• Looking for a more challenging role

• Want to expand my skill set

• Seeking better career prospects

• Interested in working with new technologies

• Want to work in a more collaborative environment
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Q6. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior software developer leading a team and working on complex projects.
• Leading a team of developers

• Working on complex projects

• Continuously learning and staying updated with new technologies

• Contributing to the growth and success of the company
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Q7. What are your strengths and weaknesses?
Ans. 
My strengths include problem-solving, attention to detail, and teamwork. My weaknesses include time management and public speaking.
• Strengths: problem-solving, attention to detail, teamwork

• Weaknesses: time management, public speaking
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Q8. Tell me about yourself.
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I am a software developer with experience in various programming languages and a passion for creating innovative solutions.
• Experienced in Java, C++, and Python

• Developed a web application using React and Node.js

• Worked on a team to create a mobile app for iOS and Android

• Strong problem-solving and analytical skills
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Coding and aptitude round

Q1. Tree dsa questions
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Q1. Horse race question
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Q1. Location specific question
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