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OneCard Customer Service Associate Interview Questions and Answers

Updated 16 Jan 2022

OneCard Customer Service Associate Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Introduction to yourself?
  • Ans. 

    I am a dedicated and experienced customer service associate with a passion for helping others.

    • I have worked in customer service for 5 years, providing support and resolving issues for customers

    • I am skilled in active listening and problem-solving, ensuring customer satisfaction

    • I have received multiple commendations for my excellent communication skills

    • I am proficient in using customer service software and handling high ...

  • Answered by AI
  • Q2. Writing skills on a random given topic
  • Q3. How much can you do in terms of collection
  • Ans. 

    I am confident in my ability to effectively collect payments and resolve any issues that may arise.

    • I have experience in collections and am familiar with various payment methods

    • I am skilled in communicating with customers to resolve payment issues

    • I am able to work with customers to set up payment plans if necessary

    • I am knowledgeable about relevant laws and regulations regarding collections

    • I am able to maintain accurate

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be considered that you have confidence and will be able to do the given task throughout the week.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about your self
  • Q2. Why should i hire u
Round 2 - Typing Test 

(2 Questions)

  • Q1. Minimum 30 word per min typing speed with 95+ accuracy
  • Q2. How did i spent your yesterday
Round 3 - One-on-one 

(1 Question)

  • Q1. Normal questions by operation manager

Interview Preparation Tips

Interview preparation tips for other job seekers - you have to look confident and good communication skill
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self knowledge and experience
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. AML,Risk and fraud ops basics.
  • Q2. Microsoft excel advanced level
Round 2 - One-on-one 

(1 Question)

  • Q1. AML,Risk and fraud ops basics
Round 3 - One-on-one 

(1 Question)

  • Q1. AML,Risk and fraud ops basics
Round 4 - One-on-one 

(1 Question)

  • Q1. AML,Risk and fraud operation s basics.

Interview Preparation Tips

Interview preparation tips for other job seekers - Unlike a role in banking here we need to work multiple things.If you have SQL knowledge or interested to learn to SQL then this role suits you.You will get a exposure to complete Risk and fraud operations through this role.Overall learning will be helpful for career advancement.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-

I applied via Company Website

Round 1 - HR 

(5 Questions)

  • Q1. High intrest rate
  • Q2. Bad proces new laon
  • Q3. Long process of loan
  • Ans. 

    The long process of loan involves several steps and documentation.

    • The loan application process typically starts with filling out an application form.

    • The lender then reviews the application and checks the applicant's creditworthiness.

    • If approved, the borrower may need to provide additional documents such as income proof, bank statements, etc.

    • The lender evaluates the borrower's financial situation and determines the loan...

  • Answered by AI
  • Q4. Heavy file charge
  • Q5. Loan amount minimum

I applied via Walk-in and was interviewed before Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my previous experience... Challenges were face while working at previous organization and about my family

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident be truthful...!!

I applied via Approached by Company and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Intro tell me about yourself, schooling, college, family details
  • Q2. Where are you staying PG or in Flat...
Round 2 - Technical 

(1 Question)

  • Q1. Interview with Manager simple question will you extend your shifting hours .
Round 3 - HR 

(1 Question)

  • Q1. Salary expectations, Documents Aadhar,Pan Card , experience if any to submit on given date

Interview Preparation Tips

Interview preparation tips for other job seekers - It is simple interview....simply go with confidence...you will get selected.

Customer Care Executive Interview Questions & Answers

indiagold user image Potnuru Venkatalakshmi

posted on 20 Jan 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in resolving customer complaints and issues in a timely manner

    • I have a strong ability to communicate effectively with customers and colleagues

    • I am proficient in using CRM systems and other customer service tools

  • Answered by AI
  • Q2. Pervious work experience and discuss with salary about
  • Q3. What do you know about the my company
  • Ans. 

    Our company is a leading provider of customer care solutions, known for its excellent service and innovative approach.

    • Our company offers a wide range of customer care services, including phone support, email support, and live chat.

    • We prioritize customer satisfaction and strive to exceed expectations in every interaction.

    • Our company has won multiple awards for our exceptional customer service, demonstrating our commitme...

  • Answered by AI
  • Q4. Do you know india gold what was service
  • Ans. 

    India Gold is a customer service platform that provides assistance and support for gold-related services in India.

    • India Gold is a customer service platform specifically for gold-related services in India

    • It offers assistance and support for buying, selling, and investing in gold

    • Customers can get information on gold prices, trends, and market updates

    • India Gold may also provide guidance on gold purity, hallmarking, and au

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Why are you planning to change your current job
  • Ans. 

    Seeking new challenges and growth opportunities in a more dynamic work environment.

    • Looking for career advancement

    • Want to work in a more challenging role

    • Seeking a more dynamic work environment

    • Interested in learning new skills and technologies

  • Answered by AI
  • Q2. What do you know about this organization
  • Ans. 

    The organization is a leading provider of customer care services in the telecommunications industry.

    • Provides customer care services in the telecommunications industry

    • Known for excellent customer service and support

    • Offers a range of products and services to meet customer needs

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - identify career role models, and practice positive self-talk
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Job Portal and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
Round 3 - HR 

(1 Question)

  • Q1. Asked about family background about work experience.thats it

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,if you already have an experience from sales then that will be easy.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jan 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Easy coding questions DSA

Round 2 - Technical 

(2 Questions)

  • Q1. Reverse a linked list
  • Ans. 

    Reverse a linked list by changing the pointers direction

    • Start with three pointers: current, previous, and next

    • Iterate through the linked list, updating the pointers to reverse the direction

    • Update the head pointer to point to the new first node

  • Answered by AI
  • Q2. Find middle of linked list
  • Ans. 

    To find the middle of a linked list, use the slow and fast pointer technique.

    • Initialize two pointers, slow and fast, both pointing to the head of the linked list.

    • Move slow pointer by one step and fast pointer by two steps until fast reaches the end of the list.

    • The position of the slow pointer will be the middle of the linked list.

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Pick from a basket of oranges
  • Ans. 

    The question is asking to pick an orange from a basket.

    • Carefully select a ripe orange without any bruises or blemishes

    • Gently twist the orange off the stem to avoid damaging the fruit

    • Check for firmness and weight to determine ripeness

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Open Financial Technologies Private Limited Software Engineer interview:
  • Easy DSA

Skills evaluated in this interview

OneCard Interview FAQs

What are the top questions asked in OneCard Customer Service Associate interview?

Some of the top questions asked at the OneCard Customer Service Associate interview -

  1. How much can you do in terms of collect...read more
  2. Writing skills on a random given to...read more

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OneCard Customer Service Associate Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

4.0

Work-life balance

3.0

Salary

5.0

Job security

4.0

Company culture

5.0

Promotions

4.0

Work satisfaction

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