OneCard Customer Service Associate Interview Questions and Answers

Q1. Tell me about your self
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Q2. Area of interest
Ans. 
My area of interest is in providing excellent customer service and resolving issues efficiently.
• I have a strong background in communication and problem-solving skills.

• I enjoy helping customers and finding solutions to their problems.

• I am familiar with using customer support software and tools to assist customers.

• I have experience in handling difficult customers and de-escalating situations.

• I am always looking for ways ...read more
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Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
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Q1. Asked about family background about work experience.thats it
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Q1. Checking your communication skills and writing skills
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Mock chat

Q1. Salary discussion and job roles
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Q1. Self introduction Which is the last movie you have seen then tell the story in short.
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Q2. How was your school life
Ans. 
My school life was a mix of academic challenges, extracurricular activities, and lifelong friendships.
• I excelled in subjects like mathematics and science, often participating in competitions and winning prizes.

• I was actively involved in various clubs and societies, such as the debate club and the school choir.

• I formed strong bonds with my classmates and teachers, creating a supportive and enjoyable learning environment...read more
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Q3. Your previous experience
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I have 3 years of experience in customer service roles.
• Worked as a Customer Service Representative at XYZ Company for 2 years

• Handled customer inquiries, complaints, and provided solutions

• Received positive feedback from customers for excellent service

• Trained new team members on customer service best practices

• Implemented a new customer feedback system to improve service quality
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Q4. Which is the last movie you have seen. Tell the story in short.
Ans. 
The last movie I watched was 'The Shawshank Redemption'.
• The movie is based on a Stephen King novella and is set in a prison.

• It tells the story of Andy Dufresne, a banker who is wrongly convicted of murder and sentenced to life in Shawshank State Penitentiary.

• Andy forms a friendship with Red, an inmate who helps him navigate prison life.

• Throughout the movie, Andy works towards his ultimate goal of escaping from Shawshan...read more
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Q5. Later you will for the 2nd HR . He may ask few questions relating you.
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Q1. 2nd round by team manager
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Q2. They ask about how to sell
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Q3. About your sell and how to make sell and how to Handle the pressure and there is no fixed time there is over time are you comfortable or not.
Ans. Third is hr round they discussed about salary.
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Q1. High intrest rate
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Q2. Bad proces new laon
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Q3. Long process of loan
Ans. 
The long process of loan involves several steps and documentation.
• The loan application process typically starts with filling out an application form.

• The lender then reviews the application and checks the applicant's creditworthiness.

• If approved, the borrower may need to provide additional documents such as income proof, bank statements, etc.

• The lender evaluates the borrower's financial situation and determines the loan...read more
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Q4. Heavy file charge
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Q5. Loan amount minimum
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Q1. They will ask questions only related to DAF in depth. Pathetic n worst experience, that guy will ask so many question which is not related to job, only they will give u any scenario nd will ask the questio...read more
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Q2. Worst experience
Ans. 
My worst experience was dealing with an angry customer who refused to listen to any solutions.
• The customer was upset about a billing issue and refused to provide any information to help resolve the issue.

• Despite offering multiple solutions, the customer continued to yell and berate me.

• The call lasted over an hour and left me feeling drained and frustrated.

• I learned the importance of remaining calm and professional in d
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Q1. Self knowledge and experience
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