OneCard Customer Care Executive Interview Questions and Answers

Q1. Basic details, qualification,skills int
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Q2. Last salary and expected
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Q1. Tell me something about yourself
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in resolving customer complaints and issues in a timely manner

• I have a strong ability to communicate effectively with customers and colleagues

• I am proficient in using CRM systems and other customer service tools
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Q2. Pervious work experience and discuss with salary about
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Q3. What do you know about the my company
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Our company is a leading provider of customer care solutions, known for its excellent service and innovative approach.
• Our company offers a wide range of customer care services, including phone support, email support, and live chat.

• We prioritize customer satisfaction and strive to exceed expectations in every interaction.

• Our company has won multiple awards for our exceptional customer service, demonstrating our commitme...read more
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Q4. Do you know india gold what was service
Ans. 
India Gold is a customer service platform that provides assistance and support for gold-related services in India.
• India Gold is a customer service platform specifically for gold-related services in India

• It offers assistance and support for buying, selling, and investing in gold

• Customers can get information on gold prices, trends, and market updates

• India Gold may also provide guidance on gold purity, hallmarking, and au
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Q1. Why are you planning to change your current job
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Seeking new challenges and growth opportunities in a more dynamic work environment.
• Looking for career advancement

• Want to work in a more challenging role

• Seeking a more dynamic work environment

• Interested in learning new skills and technologies
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Q2. What do you know about this organization
Ans. 
The organization is a leading provider of customer care services in the telecommunications industry.
• Provides customer care services in the telecommunications industry

• Known for excellent customer service and support

• Offers a range of products and services to meet customer needs
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Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
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Q1. Asked about family background about work experience.thats it
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Scenarios base conding round

Questions on strings in javascript.
Basic javascript and typescript.

Q1. Questions on cloud technologies
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Q1. Cultural fit and salary related discussion
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Q1. Basic questions on data structures
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Q1. Second round was Managerial Round. The interviewer basically had a conversation with me and asked some hr questions also.
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Q1. Basic HR questions
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It was simple program of url shorting for registered and non registered users each request must have unique shortened url.

Q1. Palindrome implementation and run time
Ans. 
A palindrome is a word or phrase that reads the same backward as forward. Implementing it involves comparing the first and last characters and iterating towards the middle.
• Implement a function that takes a string as input and returns true if it is a palindrome, false otherwise.

• Use two pointers, one starting from the beginning and the other from the end, and compare the characters at each position.

• If the characters matc...read more
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Q2. DSA and various algorithms and run time
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Q1. This round was one on one with VP of engineering. Basic q and a regarding role and responsibilities
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Q1. Relocation, Reason For job change, future plan, careers objective
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Q1. They will ask questions only related to DAF in depth. Pathetic n worst experience, that guy will ask so many question which is not related to job, only they will give u any scenario nd will ask the questio...read more
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Q2. Worst experience
Ans. 
My worst experience was dealing with an angry customer who refused to listen to any solutions.
• The customer was upset about a billing issue and refused to provide any information to help resolve the issue.

• Despite offering multiple solutions, the customer continued to yell and berate me.

• The call lasted over an hour and left me feeling drained and frustrated.

• I learned the importance of remaining calm and professional in d
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Q1. Tell me about your self
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Q2. Area of interest
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My area of interest is in providing excellent customer service and resolving issues efficiently.
• I have a strong background in communication and problem-solving skills.

• I enjoy helping customers and finding solutions to their problems.

• I am familiar with using customer support software and tools to assist customers.

• I have experience in handling difficult customers and de-escalating situations.

• I am always looking for ways ...read more
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