Uni Cards Customer Care Executive Interview Questions and Answers

Q1. Tell me something about yourself
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in resolving customer complaints and issues in a timely manner

• I have a strong ability to communicate effectively with customers and colleagues

• I am proficient in using CRM systems and other customer service tools
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Q2. Pervious work experience and discuss with salary about
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Q3. What do you know about the my company
Ans. 
Our company is a leading provider of customer care solutions, known for its excellent service and innovative approach.
• Our company offers a wide range of customer care services, including phone support, email support, and live chat.

• We prioritize customer satisfaction and strive to exceed expectations in every interaction.

• Our company has won multiple awards for our exceptional customer service, demonstrating our commitme...read more
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Q4. Do you know india gold what was service
Ans. 
India Gold is a customer service platform that provides assistance and support for gold-related services in India.
• India Gold is a customer service platform specifically for gold-related services in India

• It offers assistance and support for buying, selling, and investing in gold

• Customers can get information on gold prices, trends, and market updates

• India Gold may also provide guidance on gold purity, hallmarking, and au
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Q1. Why are you planning to change your current job
Ans. 
Seeking new challenges and growth opportunities in a more dynamic work environment.
• Looking for career advancement

• Want to work in a more challenging role

• Seeking a more dynamic work environment

• Interested in learning new skills and technologies
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Q2. What do you know about this organization
Ans. 
The organization is a leading provider of customer care services in the telecommunications industry.
• Provides customer care services in the telecommunications industry

• Known for excellent customer service and support

• Offers a range of products and services to meet customer needs
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Q1. What is your previous experience in this job?
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Q2. How to sale a product. Plz sale this item .
Ans. 
To sell a product, understand the customer's needs and show how the product can fulfill them.
• Identify the customer's pain points and how the product can solve them

• Highlight the unique features and benefits of the product

• Create a sense of urgency or scarcity to encourage purchase

• Offer a guarantee or trial period to reduce risk for the customer

• Build rapport and establish trust with the customer
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Q1. Why should I hiring you.
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Q1. Introduce yourself ,are you comfortable to the field sales.
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Q1. Self introduction,and
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Q1. How is this communicatin please check
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The question is unclear and seems to contain a typo.
• The question is incomplete and lacks context.

• There is a typo in the word 'communicatin'.

• Please provide more information or rephrase the question.
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Q2. How to speak language please check again
Ans. 
To speak a language effectively, one must practice regularly and focus on pronunciation, grammar, and vocabulary.
• Practice speaking the language regularly with native speakers or language partners

• Focus on improving pronunciation, grammar, and vocabulary through language classes or online resources

• Listen to and watch media in the target language to improve comprehension and fluency

• Use language learning apps or flashcards...read more
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Do assignment about kist app and the courses it covers

Q1. Project Management Life cycle and Scrum principles, agile methodologies, scrum framework
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Q2. Roles and Responsibilities of BA
Ans. 
Business Analysts analyze business processes, gather requirements, and recommend solutions to improve efficiency and productivity.
• Analyzing business processes to identify areas for improvement

• Gathering and documenting business requirements from stakeholders

• Creating and maintaining project documentation such as requirements documents, use cases, and process flows

• Collaborating with stakeholders to prioritize requirements...read more
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Q3. General banking domain knowledge - Cards, Account onbaording - CA/SA/Deposits, Loans, Payments
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Q1. Previous work experience and your contribution
Ans. 
I have 5 years of experience as a Business Analyst, where I led various projects and implemented process improvements.
• Led cross-functional teams to analyze business processes and identify areas for improvement

• Implemented new software systems to streamline operations and increase efficiency

• Developed and presented reports to senior management with actionable insights

• Collaborated with stakeholders to gather requirements a
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Q2. Banking domain questions
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Q1. Tell me about yourself
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Q2. Why I-Exceed?
Ans. 
I-Exceed offers innovative solutions tailored to meet the unique needs of businesses, driving efficiency and growth.
• I-Exceed provides cutting-edge technology solutions for businesses to streamline operations and enhance productivity.

• Their focus on customization ensures that each client receives a solution that fits their specific requirements.

• I-Exceed's track record of successful implementations and satisfied clients s
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Q3. Salary Discussion
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Q1. My first round clear
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Q2. Tell me about your self
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Excellent communication and interpersonal skills

• Ability to remain calm and composed in challenging situations

• Proven track record of achieving customer satisfaction target...read more
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Q1. My second round clear nice team
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Q1. Third round will hr they just ask you background
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Q1. I just gave 3 round they will inform
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Q1. 1)Introduction 2)Past experience 3)They will check your communication skil
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Versant test was conducted typing especially

Q1. How to design data warehouse
Ans. 
Designing a data warehouse involves identifying data sources, defining data models, creating ETL processes, and implementing data governance.
• Identify data sources and determine what data needs to be stored

• Define data models to structure the data in a way that supports reporting and analysis

• Create ETL (Extract, Transform, Load) processes to move data from source systems to the data warehouse

• Implement data governance to ...read more
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Q1. Basic sql question were asked.
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