KhataBook Customer Service Associate Interview Questions and Answers

Q1. Product Knowledge
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Q2. Aptitude for fintech
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Q1. Past experience
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Q2. Knowledge of products
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Q1. Cultural fit of the candidate
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Q2. Vision for next 2-3 years
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To lead the team in achieving strategic goals, driving innovation, and fostering a culture of collaboration and growth.
• Develop and implement strategic plans to drive business growth

• Lead and mentor team members to enhance their skills and performance

• Identify and capitalize on emerging trends and technologies in the industry

• Foster a culture of collaboration, innovation, and continuous learning

• Build strong relationships w...read more
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Q1. Self introduction
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Q2. Company related information
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General English, Aptitude and reasoning

Q1. General screening with operation manager
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Q2. Opinion on KPI metrics. Example: Quality, AHT, CSAT etc.
Ans. 
KPI metrics are essential for measuring performance and identifying areas for improvement.
• KPI metrics provide a clear understanding of performance against goals

• Quality metrics can include error rates, compliance with standards, and customer satisfaction

• AHT (Average Handle Time) measures efficiency in handling customer interactions

• CSAT (Customer Satisfaction) metrics gauge customer happiness and loyalty

• Regularly reviewi...read more
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Q1. Introduction Previous Sales Experience Passion about your projects
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I have extensive sales experience and a passion for delivering successful projects.
• I have worked in sales for over 5 years, consistently exceeding targets and building strong relationships with clients.

• I am highly motivated and enjoy the challenge of meeting and exceeding customer expectations.

• I have a track record of successfully delivering projects on time and within budget, ensuring customer satisfaction.

• I am passio...read more
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Q1. Introduction Previous Experience Sales Cycle Experience
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I have extensive experience in sales cycle management and have worked in various industries.
• I have worked in sales for over 7 years, with experience in both B2B and B2C sales.

• I have managed the entire sales cycle, from prospecting to closing deals.

• I have experience in industries such as technology, healthcare, and finance.

• I have consistently exceeded sales targets and have been recognized for my performance.

• I am skille...read more
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Q1. Previous work experiences related questions
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Q1. Situation based question
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Q2. How to handle work pressure in difficult scenarios
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To handle work pressure in difficult scenarios, it is important to prioritize tasks, communicate effectively, take breaks, and seek support when needed.
• Prioritize tasks based on urgency and importance

• Communicate with team members and supervisors about challenges and seek help if needed

• Take short breaks to recharge and refocus

• Seek support from colleagues, mentors, or mental health professionals if feeling overwhelmed
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Q3. How to prioritise work
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Prioritising work involves assessing deadlines, importance, and impact on overall goals.
• Identify urgent tasks with tight deadlines

• Consider the importance and impact of each task on overall goals

• Delegate tasks that can be handled by others

• Use tools like to-do lists or project management software to stay organized

• Regularly reassess priorities as new tasks arise
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Q4. How to do upselling/cross selling
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Upselling/cross selling involves offering customers additional products or services to increase sales.
• Understand customer needs and preferences

• Recommend complementary products or services

• Highlight the benefits of the additional offerings

• Provide personalized recommendations based on customer purchase history

• Offer bundle deals or discounts for purchasing multiple items

• Train sales staff on effective upselling/cross sellin
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Talk about the given topic to present facts, opinions and conclusions and try to honest as much as possible.

Q1. Random questions about Previous jobs and Interpersonal skills
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Q1. Questions related to work experience and few questions about reasoning and how my skills & experience will make difference in the current role.
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Q1. A brief discussion about the Resume
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Written assignment on a topic

Q1. About kyc process,related act, str etc
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Q1. Why do you want to work with ACKO?
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I want to work with ACKO because of their innovative approach to insurance and their strong focus on customer satisfaction.
• Innovative approach to insurance - ACKO's use of technology to simplify the insurance process is impressive.

• Strong focus on customer satisfaction - ACKO's commitment to providing excellent customer service sets them apart from other insurance companies.

• Opportunity for growth and learning - I believ...read more
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Q2. What is insurance?
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Insurance is a financial product that provides protection against financial losses resulting from unexpected events.
• Insurance involves a contract between an individual or entity (the policyholder) and an insurance company.

• The policyholder pays a premium in exchange for coverage and protection against specified risks.

• Types of insurance include health, life, auto, home, and business insurance.

• Insurance helps individuals ...read more
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