Jupiter Money Customer Service Executive Interview Questions and Answers

Mobikwik zip code contact with payment refund related contact now, XXXXX

Call ? XXXXX all issue with

Q1. Customer care contact now
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Q2. All issue solve now call me
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Q3. XXXXX all issue with my friends
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Q4. Or email and credit card and the rest
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Q5. Good day call me sir
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Q6. Customer service support
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Q7. Mobikwik refund related
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Q8. Zop balance Atibete and any
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Q1. Why revolut and why you have applied for this role
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Q2. Future plans after coming here
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Q1. 1)Introduction 2)Past experience 3)They will check your communication skil
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Versant test was conducted typing especially

Email writing about some scenarios

Q1. Self introduction, previous experience
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Q2. About your goals
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Q1. What is a collection?
Ans. 
A collection is a group of items or objects gathered together for a specific purpose or to be displayed.
• A collection can consist of various items such as stamps, coins, artwork, or books.

• Collections are often curated and organized by individuals based on personal interests or hobbies.

• Some collections may have significant monetary or sentimental value.

• Collections can also refer to the act of gathering or accumulating it
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Q2. What are Finance services?
Ans. 
Finance services refer to the range of services provided by financial institutions to help individuals and businesses manage their money, investments, and assets.
• Finance services include banking, investment management, insurance, and financial planning.

• Banks offer services such as savings accounts, loans, and credit cards.

• Investment management services help individuals and businesses grow their wealth through investmen...read more
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Q3. Why BPO why you did not try for IT?
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Email writing
U will be given 3 case and u have to write an email as a customer support associate

Q1. Introduction Problems faced in your current role and how you handled it
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Q1. Introduce about yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for providing exceptional customer service.

• I am fluent in multiple langua...read more
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Q2. What is your role on your last company
Ans. 
I was responsible for providing excellent customer service and resolving customer issues in a timely manner.
• Provided support to customers via phone, email, and chat

• Assisted customers with product inquiries, troubleshooting, and account management

• Resolved customer complaints and escalated issues to the appropriate department when necessary

• Maintained accurate records of customer interactions and transactions

• Collaborated ...read more
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Q3. What is your salary expectations
Ans. 
I would expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Care Executives in the industry.

• I have considered my qualifications, experience, and skills when determining my salary expectations.

• I am open to negotiation and willing to discuss the salary package in detail during the interview process.

• I believe that fair compensation is important for both the...read more
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Q4. Reason for left the last company
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited scope for career advancement in the previous company

• Desire for a more challenging and fulfilling role

• Seeking a company with a better work culture and values

• Relocation or personal reasons

• Company downsizing or restructuring
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