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Jupiter Money Customer Service Executive Interview Questions and Answers

Updated 18 Aug 2022

Jupiter Money Customer Service Executive Interview Experiences

1 interview found

Round 1 - One-on-one 

(2 Questions)

  • Q1. My first round clear
  • Q2. Tell me about your self
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.

    • Over 5 years of experience in customer service roles

    • Proficient in handling customer inquiries, complaints, and providing solutions

    • Excellent communication and interpersonal skills

    • Ability to remain calm and composed in challenging situations

    • Proven track record of achieving customer satisfaction target...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. My second round clear nice team
Round 3 - HR 

(1 Question)

  • Q1. Third round will hr they just ask you background
Round 4 - Nothing 

(1 Question)

  • Q1. I just gave 3 round they will inform

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident when you gave interview
1 and 2 virtual interview

Interview questions from similar companies

I applied via Company Website and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Coding Test 

Mobikwik zip code contact with payment refund related contact now, XXXXX

Round 2 - Aptitude Test 

Call ? XXXXX all issue with

Round 3 - One-on-one 

(8 Questions)

  • Q1. Customer care contact now
  • Q2. All issue solve now call me
  • Q3. XXXXX all issue with my friends
  • Q4. Or email and credit card and the rest
  • Q5. Good day call me sir
  • Q6. Customer service support
  • Q7. Mobikwik refund related
  • Q8. Zop balance Atibete and any

Interview Preparation Tips

Topics to prepare for Mobikwik Customer Service Executive interview:
  • call now mobikwik refund related
  • XXXXX and any problem s
Interview preparation tips for other job seekers - Mobikwik customer care contact now call us toll free helpline Number 0797-3317-663 And Any problem Solving 24*7 hours available
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

There will be an assignment test of English grammar which is basic.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about past experience
  • Q2. Some random topic or mock call

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. How you fit yourself as service person
  • Ans. 

    I fit myself as a service person by being empathetic, proactive, and solution-oriented.

    • I have a natural ability to understand and connect with customers' needs and emotions.

    • I take the initiative to anticipate and address customer concerns before they become problems.

    • I focus on finding practical and effective solutions to ensure customer satisfaction.

    • I actively listen to customers, validate their concerns, and provide c...

  • Answered by AI
  • Q2. How first can you adjust yourself to a new job if you get a 1 day notice
  • Ans. 

    I can quickly adjust to a new job with a 1-day notice by being proactive and adaptable.

    • I would immediately gather all necessary information about the job and company

    • I would prioritize tasks and create a plan to ensure a smooth transition

    • I would seek guidance from colleagues or supervisors to understand expectations

    • I would focus on building relationships with team members and customers

    • I would stay positive and maintain ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please dont look for this company if you wish to grow in career ?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Aptitude Test 

It was a basic Aptitude test, Needed to learn Probability, Permutation , Cobination and SQL.
Total Duration 1 Hour.

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. LLD HLD HM rounds
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Campus Placement and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Easy doable questions ( can be completed in 30 mins)

Round 2 - Technical 

(1 Question)

  • Q1. Basic DSA, OOPS, SQL questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Complex and hard DSA problems( Dynamic programming questions) to be written on paper.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare DSA thoroughly

I appeared for an interview in Mar 2021.

Round 1 - Video Call 

(3 Questions)

Round duration - 90 minutes
Round difficulty - Medium

Started with projects discussion and internships and moved forward with coding problems.
It started at around 6:00 PM and lasted for 90 minutes approximately
The interviewer was very cool, he even gave me some tips on improving myself further at the end of the interview.

  • Q1. 

    Longest Substring with At Most K Distinct Characters

    Given a string S of length N and an integer K, find the length of the longest substring that contains at most K distinct characters.

    Input:

    The first...
  • Ans. 

    Find the length of the longest substring with at most K distinct characters in a given string.

    • Use a sliding window approach to keep track of the characters and their counts within the window.

    • Maintain a hashmap to store the characters and their frequencies.

    • Update the window size and characters count as you iterate through the string.

    • Return the maximum window size encountered for each test case.

  • Answered by AI
  • Q2. 

    Maximum Frequency Number Problem Statement

    Given an array of integers with numbers in random order, write a program to find and return the number which appears the most frequently in the array.

    If multip...

  • Ans. 

    Find the number with the maximum frequency in an array of integers.

    • Iterate through the array and keep track of the frequency of each number using a hashmap.

    • Find the number with the maximum frequency and return it.

    • If multiple elements have the same maximum frequency, return the one that appears first.

  • Answered by AI
  • Q3. 

    Ninja and Bombs Problem Statement

    Ninja wants to travel from his house to his best friend's house. The locations of the houses are on a 2D coordinate plane, where Ninja's house is located at the origin (0...

  • Ans. 

    Determine if Ninja can reach his friend's house with even x-coordinate without using modulus operator.

    • Check if the x-coordinate is even or odd by using bitwise AND operation with 1.

    • Return 1 if x-coordinate is even, else return 0.

    • Handle multiple test cases by iterating through each input.

  • Answered by AI
Round 2 - Video Call 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

I was asked a coding question then, a system design question and some basic operating systems and oops questions

  • Q1. 

    Find Duplicates in an Array

    Given an array ARR of size 'N', where each integer is in the range from 0 to N - 1, identify all elements that appear more than once.

    Return the duplicate elements in any orde...

  • Ans. 

    Find duplicates in an array of integers within a specified range.

    • Iterate through the array and keep track of the count of each element using a hashmap.

    • Return elements with count greater than 1 as duplicates.

    • Time complexity can be optimized to O(N) using a set to store seen elements.

  • Answered by AI
  • Q2. Can you design a Google Search Engine?
  • Ans. 

    Designing a Google Search Engine involves creating a web crawler, indexing system, and ranking algorithm.

    • Develop a web crawler to discover and retrieve web pages.

    • Implement an indexing system to store and organize the content of web pages.

    • Design a ranking algorithm to determine the relevance of search results.

    • Include features like autocomplete, spell check, and personalized search results.

    • Optimize for speed and scalabil...

  • Answered by AI

Interview Preparation Tips

Eligibility criteriaNo CriteriaMobiKwik interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, OOPS, System Design, Operating SystemsTime required to prepare for the interview - 1 monthInterview preparation tips for other job seekers

Tip 1 : Practice data structures problems
Tip 2 : Read about System Designs
Tip 3 : Study the popular algorithms

Application resume tips for other job seekers

Tip 1 : Mention your projects
Tip 2 : Mention your internships

Final outcome of the interviewSelected

Skills evaluated in this interview

I appeared for an interview in Mar 2022.

Round 1 - Coding Test 

(1 Question)

Round duration - 90 minutes
Round difficulty - Medium

Only Java allowed

  • Q1. 

    Sort 0 and 1 Problem Statement

    Given an integer array ARR of size N containing only integers 0 and 1, implement a function to sort this array. The solution should scan the array only once without using an...

  • Ans. 

    Sort an array of 0s and 1s in linear time without using additional arrays.

    • Iterate through the array and maintain two pointers, one for 0s and one for 1s.

    • Swap elements at the two pointers based on the current element being 0 or 1.

    • Continue this process until the entire array is sorted in place.

  • Answered by AI
Round 2 - Video Call 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

Basic intro and coding questions

  • Q1. 

    Valid Perfect Square Check

    An integer N is provided, and the task is to determine if N is a perfect square. A perfect square refers to an integer which can be expressed as the square of another integer.

    ...

  • Ans. 

    Implement a function to check if a given integer is a perfect square.

    • Create a function that takes an integer as input and returns true if it is a perfect square, false otherwise.

    • Iterate through possible square roots of the input integer and check if the square of the root equals the input.

    • Return true if a perfect square is found, false otherwise.

  • Answered by AI
  • Q2. 

    Merge Sort Problem Statement

    Given a sequence of numbers 'ARR', your task is to return a sorted sequence of 'ARR' in non-descending order using the Merge Sort algorithm.

    Example:

    Input:
    ARR = [5, 3, 8,...
  • Ans. 

    Implement Merge Sort algorithm to sort a given sequence of numbers in non-descending order.

    • Merge Sort is a divide-and-conquer algorithm that splits the array into two halves, recursively sorts each half, and then merges the sorted halves back together.

    • Time complexity of Merge Sort is O(n log n) in the worst case scenario.

    • It is a stable sorting algorithm, meaning that the relative order of equal elements is preserved.

    • Ex...

  • Answered by AI
Round 3 - Video Call 

(1 Question)

Round duration - 60 minutes
Round difficulty - Medium

More difficult than the previous round

  • Q1. 

    Bottom View of Binary Tree Problem Statement

    Given a binary tree, the task is to print its bottom view from left to right. Assume the left and the right child nodes make a 45-degree angle with their paren...

  • Ans. 

    The task is to print the bottom view of a binary tree from left to right.

    • Traverse the binary tree in level order and keep track of the horizontal distance of each node from the root.

    • Store the nodes at each horizontal distance in a map, updating it as you traverse the tree.

    • After traversal, extract the bottom-most nodes at each horizontal distance to get the bottom view sequence.

  • Answered by AI
Round 4 - Face to Face 

(2 Questions)

Round duration - 70 minutes
Round difficulty - Medium

There were no DSA questions. My interviews were based on android app development. The interviewer presented scenarios and asked how will you solve them. No particular correct answer was expected just the best approach as per me.

  • Q1. How would you implement multiple RecyclerViews on a magnified screen in an Android application?
  • Ans. 

    Implement multiple RecyclerViews on a magnified screen in an Android app by adjusting item sizes and spacing.

    • Adjust item sizes and spacing based on screen magnification level

    • Use nested RecyclerViews or custom layouts to display multiple lists

    • Implement custom item decorators to manage spacing between RecyclerViews

    • Consider using a GridLayoutManager with custom span sizes for each RecyclerView

  • Answered by AI
  • Q2. How would you implement various activities related to cart functionality in an e-commerce application?
  • Ans. 

    Implementing cart functionality in an e-commerce application involves managing user interactions, updating quantities, handling discounts, and processing orders.

    • Create a data structure to store cart items, quantities, and prices.

    • Implement add to cart, remove from cart, and update quantity functionalities.

    • Handle discounts, promotions, and coupon codes.

    • Calculate total price, including taxes and shipping costs.

    • Implement c...

  • Answered by AI
Round 5 - HR 

Round duration - 30 minutes
Round difficulty - Easy

HR asked questions about why Mobikwik, what's your goal, how are you a good fit, etc.

Interview Preparation Tips

Eligibility criteriaCGPA - 7 & above, Active backlogs - NoneMobiKwik interview preparation:Topics to prepare for the interview - Basic DSA, Arrays, String, Trees, Problem SolvingTime required to prepare for the interview - 1 monthInterview preparation tips for other job seekers

Tip 1 : Prepare advanced array questions
Tip 2 : Trees basic to medium questions
Tip 3 : Optimize solutions

Application resume tips for other job seekers

Tip 1 : Internship experience
Tip 2 : Personal Projects (remember proper details)

Final outcome of the interviewSelected

Skills evaluated in this interview

I appeared for an interview in Jan 2022.

Round 1 - Coding Test 

(2 Questions)

Round duration - 120 Minutes
Round difficulty - Medium

The first round was an assessment round comprised of MCQ questions of DSA, RDBMS, MySQL questions and 2 coding questions to be written in java only

  • Q1. 

    Shortest Path in a Binary Matrix Problem Statement

    Given a binary matrix of size N * M where each element is either 0 or 1, find the shortest path from a source cell to a destination cell, consisting only...

  • Ans. 

    Find the shortest path in a binary matrix from a source cell to a destination cell consisting only of 1s.

    • Use Breadth First Search (BFS) to explore all possible paths from the source cell to the destination cell.

    • Keep track of visited cells to avoid revisiting them.

    • Update the path length as you traverse through the matrix.

    • Return the shortest path length found or -1 if no valid path exists.

  • Answered by AI
  • Q2. 

    Kth Smallest Element Problem Statement

    You are provided with an array of integers ARR of size N and an integer K. Your task is to find and return the K-th smallest value present in the array. All elements...

  • Ans. 

    Find the K-th smallest element in an array of distinct integers.

    • Sort the array and return the element at index K-1.

    • Use a min-heap to find the K-th smallest element efficiently.

    • Implement quickselect algorithm for optimal performance.

  • Answered by AI
Round 2 - Telephonic Call 

(1 Question)

Round duration - 60 Minutes
Round difficulty - Medium

The basic data structure round duration 1 hour, in this Interviewer, was very friendly and asked some casual questions. After that, he asked me to code.

  • Q1. 

    Maximum Subarray Sum Problem Statement

    Given an array of integers, determine the maximum possible sum of any contiguous subarray within the array.

    Example:

    Input:
    array = [34, -50, 42, 14, -5, 86]
    Out...
  • Ans. 

    Find the maximum sum of any contiguous subarray within an array of integers.

    • Iterate through the array and keep track of the maximum sum of subarrays encountered so far.

    • At each index, decide whether to include the current element in the subarray or start a new subarray.

    • Update the maximum sum if a new maximum is found.

    • Example: For array [34, -50, 42, 14, -5, 86], the maximum sum is 137.

    • Example: For array [-5, -1, -8, -9]

  • Answered by AI
Round 3 - Telephonic Call 

(2 Questions)

Round duration - 60 Minutes
Round difficulty - Hard

Advance data structure round duration 1 hour, in this Interviewer asked some basic questions on oops, puzzles and asked me to code them later.

  • Q1. 

    Reverse Linked List Problem Statement

    Given a singly linked list of integers, return the head of the reversed linked list.

    Example:

    Initial linked list: 1 -> 2 -> 3 -> 4 -> NULL
    Reversed link...
  • Ans. 

    Reverse a singly linked list of integers and return the head of the reversed linked list.

    • Iterate through the linked list and reverse the pointers to point to the previous node instead of the next node.

    • Use three pointers to keep track of the current, previous, and next nodes while reversing the linked list.

    • Update the head of the reversed linked list as the last node encountered during the reversal process.

  • Answered by AI
  • Q2. 

    Trapping Rain Water

    You are provided with an array ARR of integers representing an elevation map, where ARR[i] denotes the elevation of the ith bar. Determine the maximum amount of rainwater that can be t...

  • Ans. 

    Given an array representing an elevation map, find the maximum amount of rainwater that can be trapped between the bars.

    • Iterate through the array and calculate the maximum height on the left and right of each bar.

    • Calculate the trapped water by finding the minimum of the maximum heights on the left and right minus the current bar height.

    • Sum up the trapped water for all bars to get the total trapped rainwater.

    • Example: Fo...

  • Answered by AI
Round 4 - Telephonic Call 

(1 Question)

Round duration - 30 Minutes
Round difficulty - Medium

Vice President interview round duration 30mins, in this round VP’s of different domains taking interview to the selected candidates.

  • Q1. 

    Buy and Sell Stock Problem Statement

    Imagine you are Harshad Mehta's friend, and you have been given the stock prices of a particular company for the next 'N' days. You can perform up to two buy-and-sell ...

  • Ans. 

    The task is to determine the maximum profit that can be achieved by performing up to two buy-and-sell transactions on a given set of stock prices.

    • Iterate through the array of stock prices to find the maximum profit that can be achieved by buying and selling stocks.

    • Keep track of the maximum profit that can be obtained by performing two transactions.

    • Consider all possible combinations of buying and selling stocks to maxim...

  • Answered by AI
Round 5 - HR 

Round duration - 30 Minutes
Round difficulty - Easy

This round lasted for 30mins basic HR questions were asked

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from Bharati Vidyapeeth's College of Engineering. Eligibility criteria7.5 CGPAMobiKwik interview preparation:Topics to prepare for the interview - Data Structures, OOPS, System Design, Algorithms, Dynamic Programming, Operating systems, DevelopmentTime required to prepare for the interview - 3 MonthsInterview preparation tips for other job seekers

Tip 1 : Prepare DSA well.
Tip 2 : Always remember and go through your all projects.
Tip 3 : Practice as many DSA questions as you can.

Application resume tips for other job seekers

Tip 1 : Resume should be one page only as being a fresher impacts a lot.
Tip 2 : Resumes should contain all the links for projects and certificates as it impresses the interviewer.

Final outcome of the interviewRejected

Skills evaluated in this interview

Jupiter Money Interview FAQs

How many rounds are there in Jupiter Money Customer Service Executive interview?
Jupiter Money interview process usually has 4 rounds. The most common rounds in the Jupiter Money interview process are One-on-one Round and HR.
How to prepare for Jupiter Money Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jupiter Money. The most common topics and skills that interviewers at Jupiter Money expect are CRM, Communication Skills, Customer Complaints, Social Media and Verbal Communication.
What are the top questions asked in Jupiter Money Customer Service Executive interview?

Some of the top questions asked at the Jupiter Money Customer Service Executive interview -

  1. third round will hr they just ask you backgro...read more
  2. My second round clear nice t...read more
  3. I just gave 3 round they will inf...read more

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Jupiter Money Customer Service Executive Salary
based on 14 salaries
₹5 L/yr - ₹6.4 L/yr
83% more than the average Customer Service Executive Salary in India
View more details

Jupiter Money Customer Service Executive Reviews and Ratings

based on 3 reviews

1.4/5

Rating in categories

1.9

Skill development

1.0

Work-life balance

1.8

Salary

1.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

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