Mobikwik Customer Service Executive Interview Questions and Answers

Q1. My first round clear
Add your answer
Q2. Tell me about your self
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Excellent communication and interpersonal skills

• Ability to remain calm and composed in challenging situations

• Proven track record of achieving customer satisfaction target...read more
Answered by AI
Add your answer

Q1. My second round clear nice team
Add your answer

Q1. Third round will hr they just ask you background
Add your answer

Q1. I just gave 3 round they will inform
Add your answer

Q1. Tell about your self
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and other customer service tools

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perform
Answered by AI
Add your answer
Q2. What do you know about sales
Ans. 
Sales involves the process of selling products or services to customers in exchange for money.
• Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

• It involves building relationships with customers, providing information about products, and closing deals.

• Sales can be done through various channels such as face-to-face interactions, phone ...read more
Answered by AI
Add your answer

Round duration - 90 minutes
Round difficulty - Easy

Nice environment

Q1. 
Zigzag Traversal of Binary Tree
Given a binary tree with integer values in its nodes, your task is to print the zigzag traversal of the tree.
Note:
In zigzag order, level 1 is printed from left to right...read more
Ans. 
Implement a function to print the zigzag traversal of a binary tree.
• Traverse the tree level by level, alternating the direction of traversal for each level.

• Use a queue to keep track of nodes at each level.

• Print the nodes in zigzag order as per the given pattern.
Answered by AI
Add your answer

Round duration - 90 minutes
Round difficulty - Medium

Nice Environment

Q1. 
Prime Numbers Identification
Given a positive integer N, your task is to identify all prime numbers less than or equal to N.
Explanation:
A prime number is a natural number greater than 1 that has no po...read more
Ans. 
Identify all prime numbers less than or equal to a given positive integer N.
• Iterate from 2 to N and check if each number is prime

• Use the Sieve of Eratosthenes algorithm for better efficiency

• Optimize by only checking up to the square root of N for divisors
Answered by AI
Add your answer
Q2. What was the use of DBMS in your project, and how did you handle the problems that arose?
Ans. 
DBMS was used to store and manage data in the project, handled problems by optimizing queries and database design.
• Used DBMS to store and manage project data efficiently

• Optimized queries for better performance

• Designed database schema to handle data effectively

• Resolved concurrency issues by implementing proper locking mechanisms
Answered by AI
Add your answer

Q1. How you fit yourself as service person
Ans. 
I fit myself as a service person by being empathetic, proactive, and solution-oriented.
• I have a natural ability to understand and connect with customers' needs and emotions.

• I take the initiative to anticipate and address customer concerns before they become problems.

• I focus on finding practical and effective solutions to ensure customer satisfaction.

• I actively listen to customers, validate their concerns, and provide c...read more
Answered by AI
Add your answer
Q2. How first can you adjust yourself to a new job if you get a 1 day notice
Ans. 
I can quickly adjust to a new job with a 1-day notice by being proactive and adaptable.
• I would immediately gather all necessary information about the job and company

• I would prioritize tasks and create a plan to ensure a smooth transition

• I would seek guidance from colleagues or supervisors to understand expectations

• I would focus on building relationships with team members and customers

• I would stay positive and maintain ...read more
Answered by AI
Add your answer

Q1. Aks about the few questions of dsa
Add your answer
Q2. Ask about the design system
Add your answer

Q1. Ask about the design system
Add your answer

Q1. Machine coding: Design in-memory document search
Add your answer

Q1. HLD: Design a ad-click aggregation service
Ans. 
Design an ad-click aggregation service for tracking and analyzing ad clicks.
• Use a distributed system to handle high volume of ad click data

• Implement real-time processing for immediate insights on ad performance

• Utilize a database to store aggregated ad click data for reporting and analysis
Answered by AI
Add your answer