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Sysnet Technology Solutions Desktop Support Engineer Interview Questions and Answers

Updated 24 Jun 2024

Sysnet Technology Solutions Desktop Support Engineer Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is email client
  • Ans. 

    An email client is a software application used to access and manage email messages.

    • Allows users to send, receive, and organize emails

    • Can be web-based (e.g. Gmail, Outlook.com) or desktop-based (e.g. Microsoft Outlook, Thunderbird)

    • Supports features like composing, forwarding, replying to emails, and managing contacts and calendars

  • Answered by AI
  • Q2. How to solve Bsod problem
  • Ans. 

    To solve Bsod problem, check for hardware issues, update drivers, run system file checker, and check for malware.

    • Check for hardware issues such as faulty RAM or hard drive

    • Update drivers for all hardware components

    • Run system file checker to scan and repair corrupted system files

    • Check for malware using antivirus software

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Name & bio & education
  • Q2. Future goals & achievements.
  • Ans. 

    My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

    • Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

    • Gain experience in troubleshooting complex technical issues

    • Lead projects to improve efficiency and productivity in the IT department

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is dhcp ?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

    • DHCP assigns IP addresses to devices on a network

    • It also provides other network configuration information such as subnet mask and default gateway

    • DHCP servers lease IP addresses to devices for a specific period of time

    • DHCP helps in reducing manual configuration errors

  • Answered by AI
  • Q2. How to boot a new laptop
  • Ans. 

    To boot a new laptop, you need to press the power button and wait for the operating system to load.

    • Press the power button to turn on the laptop

    • Wait for the manufacturer's logo to appear on the screen

    • The operating system will start loading

    • Enter any necessary login credentials if prompted

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Networking question about class a - e
  • Q2. Tricky question about topology

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from 99guru , it’s very easy to crack

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Veer Bahadur Singh Purvanchal University (VBSPU) and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Desktop support related
  • Q2. Technical related questions
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • Over 5 years of experience in providing desktop support to end users

    • Proficient in diagnosing and resolving hardware and software issues

    • Skilled in setting up and configuring desktops, laptops, and peripherals

    • Excellent customer service and communication skills

    • Certified in CompTIA A+ and Mic...

  • Answered by AI
  • Q2. What is your salary expectation?
Round 2 - Technical 

(4 Questions)

  • Q1. What is dora process.
  • Ans. 

    The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

    • Discover: Device sends a broadcast message to discover DHCP servers on the network

    • Offer: DHCP server responds with an IP address offer to the device

    • Request: Device requests the offered IP address from the DHCP server

    • Acknowledge: DHCP server acknowledges the request and assigns the IP addr

  • Answered by AI
  • Q2. What is incident and service request?
  • Ans. 

    An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

    • An incident is a disruption to normal operation that requires immediate attention to restore service.

    • A service request is a formal request from a user for information, advice, a standard change, or access to a service.

    • Examples: Incident -

  • Answered by AI
  • Q3. Which outlook file is responsible for taking backup?
  • Ans. 

    The outlook file responsible for taking backup is the PST file.

    • PST file stores emails, contacts, calendar events, and other data in Outlook.

    • Users can manually backup their PST file by exporting it from Outlook.

    • Third-party backup software can also be used to automatically backup the PST file.

  • Answered by AI
  • Q4. What is port number of SMTP/POP/IMAP?
  • Ans. 

    SMTP - 25, POP - 110, IMAP - 143

    • SMTP uses port 25 for sending emails

    • POP uses port 110 for receiving emails

    • IMAP uses port 143 for accessing emails

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Teleperformance Desktop Support Engineer interview:
  • Office 365,
  • SLA
  • MS Outlook

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell me about your self
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Questions regarding to my personality and work ethnic
Round 2 - Technical 

(1 Question)

  • Q1. Basic desktop troubleshoot question
Round 3 - final round 

(1 Question)

  • Q1. Expected salary and benefits

I applied via Company Website and was interviewed in Dec 2021. There were 5 interview rounds.

Interview Questionnaire 

11 Questions

  • Q1. What is Active directory.
  • Ans. 

    Active Directory is a directory service developed by Microsoft for Windows domain networks.

    • It stores information about network resources such as computers, users, and groups.

    • It provides authentication and authorization services for Windows-based computers.

    • It allows administrators to manage network resources from a central location.

    • It uses a hierarchical structure of domains, trees, and forests to organize network resou...

  • Answered by AI
  • Q2. How to judge ram faulty
  • Ans. 

    To judge RAM faulty, run memory diagnostics and check for errors.

    • Run memory diagnostics software like Memtest86+ or Windows Memory Diagnostic

    • Check for errors in the diagnostic report

    • Test each RAM module individually to identify the faulty one

    • Look for symptoms like frequent crashes, blue screens, and system freezes

  • Answered by AI
  • Q3. What is ad work.
  • Ans. 

    Ad work refers to the process of creating and managing advertisements for a company or product.

    • Ad work involves researching target audiences and creating compelling ad copy and visuals.

    • It also includes selecting the appropriate advertising channels, such as social media or print media.

    • Ad work requires analyzing the effectiveness of ads and making adjustments as needed.

    • Examples of ad work include creating a TV commercia...

  • Answered by AI
  • Q4. Pop3 and SMTP secure Port no.
  • Q5. Different between hub , router, switch.
  • Ans. 

    A hub is a simple device that connects multiple devices in a network. A switch is a more advanced device that directs data to specific devices. A router connects multiple networks and directs data between them.

    • A hub operates at the physical layer of the OSI model, while a switch operates at the data link layer.

    • A hub broadcasts data to all devices connected to it, while a switch sends data only to the device it is inten...

  • Answered by AI
  • Q6. VPN use.
  • Ans. 

    VPN is a secure way to access a private network remotely over the internet.

    • VPN stands for Virtual Private Network

    • It encrypts the data transmitted over the internet

    • It allows remote access to a private network

    • It provides security and privacy to the users

    • Examples of VPNs are OpenVPN, Cisco AnyConnect, etc.

  • Answered by AI
  • Q7. By default pst size.
  • Ans. 

    The default size of a PST file varies depending on the version of Outlook.

    • In Outlook 2003 and earlier, the default size limit is 2GB.

    • In Outlook 2007 and 2010, the default size limit is 20GB.

    • In Outlook 2013 and later, the default size limit is 50GB.

    • The size limit can be changed by modifying the registry or using third-party tools.

  • Answered by AI
  • Q8. Default gateway
  • Q9. DNS and DHCP different.
  • Ans. 

    DNS resolves domain names to IP addresses, while DHCP assigns IP addresses to devices on a network.

    • DNS stands for Domain Name System and is responsible for translating domain names into IP addresses.

    • DHCP stands for Dynamic Host Configuration Protocol and is responsible for assigning IP addresses to devices on a network.

    • DNS is used to locate resources on a network, while DHCP is used to manage IP addresses and network c...

  • Answered by AI
  • Q10.  IP range describe
  • Ans. 

    IP range refers to a set of IP addresses that fall within a specific numerical range.

    • IP range is defined by a starting IP address and an ending IP address

    • It is used to identify a group of devices on a network

    • CIDR notation is commonly used to represent IP ranges, such as 192.168.0.0/24

    • IP ranges can be used for security purposes, such as firewall rules or access control lists

  • Answered by AI
  • Q11. How much layer and layer name.
  • Ans. 

    There are 7 layers in the OSI model. Layer names are Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • The OSI model has 7 layers.

    • The layers are Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • Each layer has a specific function and communicates with adjacent layers.

    • The layers are organized in a hierarchical manner.

    • Examples of protocols at each layer include ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Desktop and network regarding questions ask by team.

Skills evaluated in this interview

I applied via Referral and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Basic about computer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good thing about job to connect other companies
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Related Work Experience
Round 2 - Technical 

(2 Questions)

  • Q1. DNS, DHCP, OSI Model Networking & SCCM patching management ITIL
  • Q2. Dora process, Active Directory and domain controller
Round 3 - One-on-one 

(1 Question)

  • Q1. Technical and communication skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Portal and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Technical 

(4 Questions)

  • Q1. What is intune and purposes of use
  • Ans. 

    Intune is a cloud-based service by Microsoft for managing mobile devices and applications.

    • Intune helps organizations manage the mobile devices and applications used by their employees.

    • It allows for remote management of devices, including enforcing security policies and installing software updates.

    • Intune can be used to manage devices running on various platforms, such as Windows, iOS, and Android.

    • It provides features li...

  • Answered by AI
  • Q2. What is MDM mobile have you worked
  • Ans. 

    MDM mobile refers to Mobile Device Management software used to manage and secure mobile devices in an organization.

    • MDM mobile is used to remotely manage and secure mobile devices such as smartphones and tablets.

    • It allows IT administrators to enforce security policies, deploy applications, and monitor device usage.

    • Examples of MDM mobile software include AirWatch, MobileIron, and Microsoft Intune.

  • Answered by AI
  • Q3. What is BSOD what it's came
  • Ans. 

    BSOD stands for Blue Screen of Death, a Windows operating system error screen.

    • BSOD is a stop error screen that appears when a critical system error occurs in Windows operating systems.

    • It is often caused by hardware failures, driver issues, or software conflicts.

    • Examples of BSOD error messages include 'IRQL_NOT_LESS_OR_EQUAL' and 'KERNEL_SECURITY_CHECK_FAILURE'.

  • Answered by AI
  • Q4. What is ticking tool
  • Ans. 

    A ticking tool is a software used for monitoring and tracking issues or tasks in a systematic manner.

    • Ticking tools help in organizing and prioritizing tasks for efficient resolution.

    • They often include features like ticket creation, assignment, status tracking, and resolution.

    • Popular ticking tools include Jira, ServiceNow, and Zendesk.

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. What is incident what is sr
  • Ans. 

    An incident is an unplanned event that disrupts normal operations, while SR stands for Service Request which is a formal request for something to be done.

    • An incident is typically a problem or issue that needs to be resolved quickly to minimize impact on operations

    • Service Requests are formal requests for new services, changes to existing services, or information

    • Examples of incidents include network outages, software cra...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - No response 😕 from HCL

Skills evaluated in this interview

Sysnet Technology Solutions Interview FAQs

How many rounds are there in Sysnet Technology Solutions Desktop Support Engineer interview?
Sysnet Technology Solutions interview process usually has 1 rounds. The most common rounds in the Sysnet Technology Solutions interview process are Technical.
How to prepare for Sysnet Technology Solutions Desktop Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sysnet Technology Solutions. The most common topics and skills that interviewers at Sysnet Technology Solutions expect are Desktop Support, Outlook Configuration, Desktop Administration, OS Installation and SLA.
What are the top questions asked in Sysnet Technology Solutions Desktop Support Engineer interview?

Some of the top questions asked at the Sysnet Technology Solutions Desktop Support Engineer interview -

  1. How to solve Bsod prob...read more
  2. What is email cli...read more

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Sysnet Technology Solutions Desktop Support Engineer Interview Process

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Engineer- Customer Support
5 salaries
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₹1.7 L/yr - ₹3 L/yr

Desktop Support Engineer
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₹1.8 L/yr - ₹2.4 L/yr

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