Sysnet Global Technologies Engineer- Customer Support Interview Questions, Process, and Tips

I have 5 years of experience in desktop support.

• 5 years of experience in providing desktop support to clients

• Proficient in troubleshooting hardware and software issues

• Skilled in remote desktop support and ticket management

• Experience in setting up and configuring desktops and laptops

• Familiarity with various operating systems such as Windows and macOS

I have 5 years of experience in hardware support.

• I have worked as a hardware support technician for 5 years.

• During this time, I have gained experience in troubleshooting hardware issues, replacing faulty components, and performing routine maintenance.

• I have also worked with a variety of hardware, including desktops, laptops, servers, and peripherals.

• I am familiar with both Windows and Mac operating systems, and have ex...read more

To create a domain, you need to register a unique domain name and purchase it from a domain registrar.

• Choose a unique domain name that represents your brand or business

• Check if the domain name is available using a domain registrar

• Purchase the domain name from the registrar

• Set up DNS records to point the domain to your website or hosting provider

I will check the connections and troubleshoot the hardware and software components.

• Check if the monitor is properly connected to the computer

• Check if the monitor is turned on and the brightness is adjusted

• Check if the graphics card is properly installed and updated

• Check if the cables are not damaged or loose

• Check if the computer is booting up properly

• Run diagnostic tests to identify the issue

To configure MS Outlook, you need to add an email account and set up the server settings.

• Open Outlook and click on File

• Click on Add Account and enter your email address

• Enter your password and click on Connect

• If the account is not automatically configured, enter the server settings manually

• Test the account settings and click on Finish

Domain is a centralized network where all computers are managed by a server while workgroup is a decentralized network where each computer manages itself.

• Domain is managed by a server while workgroup is not.

• Domain allows for centralized management of users, computers, and resources while workgroup does not.

• Domain requires a domain controller while workgroup does not.

• Domain is more secure than workgroup.

• Examples of doma...read more

Updating dim refers to updating the dimensions of a customer support engineer's knowledge and skills.

• Dim refers to the knowledge and skills of the customer support engineer.

• Updating dim involves continuously learning and staying updated with the latest technologies and solutions.

• Examples of updating dim include attending training sessions, reading technical articles, and participating in workshops.