20+ EVERO CONSULTING SERVICES INDIA Interview Questions and Answers

Domain is a centralized network where all computers are managed by a server while workgroup is a decentralized network where each computer manages itself.

• Domain is managed by a server while workgroup is not.

• Domain allows for centralized management of users, computers, and resources while workgroup does not.

• Domain requires a domain controller while workgroup does not.

• Domain is more secure than workgroup.

• Examples of domain: Microsoft Active Directory, Novell eDirectory. Example...read more

Different diagnostic tools are used for HP, Dell, and Lenovo for troubleshooting hardware and software issues.

• HP has its own hardware diagnostic tool called HP PC Hardware Diagnostics.

• Dell has a built-in diagnostic tool called Dell Diagnostics.

• Lenovo has a diagnostic tool called Lenovo Solution Center.

• HP and Dell also have software diagnostic tools for troubleshooting software issues.

• HP has HP Support Assistant and Dell has Dell SupportAssist.

• Lenovo has Lenovo System Update f...read more

I start by checking the power source and then move on to inspecting the hardware components.

• Check if the power source is working properly

• Inspect the power cable and adapter for any damages

• Check if the battery is charged or needs replacement

• Inspect the hardware components such as RAM, motherboard, and CPU for any damages

• Check if there are any loose connections or cables

• Use diagnostic tools to identify any software issues

SMPS is a type of power supply that efficiently converts electrical power by switching the input voltage on and off.

• SMPS is commonly used in electronic devices to provide a stable and efficient power supply.

• It operates by rapidly switching the input voltage on and off at a high frequency.

• This switching action allows SMPS to regulate the output voltage and current levels.

• SMPS are smaller and lighter than traditional linear power supplies.

• Examples of devices that use SMPS inclu...read more

Troubleshooting steps for a system not powering on

• Check power source and connections

• Inspect power supply unit for any issues

• Test with a different power cable or outlet

• Check for any visible damage to the system components

• Reset BIOS settings if necessary

Hardware of a computer refers to the physical components that make up a computer system.

• Hardware includes components such as the motherboard, CPU, RAM, hard drive, and graphics card.

• It also includes peripherals like the keyboard, mouse, and monitor.

• Hardware can be categorized into internal and external components.

• Internal components are housed inside the computer case, while external components are connected externally.

• Understanding hardware is essential for troubleshooting a...read more

GPT allows up to 128 partitions.

• GPT stands for GUID Partition Table.

• It is a newer partitioning scheme compared to MBR.

• GPT allows up to 128 partitions.

• Each partition is identified by a unique GUID.

• GPT is required for disks larger than 2 TB.

To troubleshoot a heating issue, I would start by checking the thermostat settings and air filters.

• Check thermostat settings and ensure they are set to the desired temperature

• Check air filters and replace if dirty or clogged

• Check for any blockages in the air ducts

• Inspect the heating system for any visible damage or malfunctions

• If necessary, call a professional HVAC technician for further diagnosis and repair

Blue screen and black screen errors are system errors that occur when the operating system crashes or stops working.

• Blue screen error, also known as the Blue Screen of Death (BSOD), is a system error that occurs when the operating system encounters a critical error and cannot recover.

• Black screen error is a system error that occurs when the operating system crashes and the screen turns black, indicating that the system is not responding.

• Both errors can be caused by hardware o...read more

There are two main types of SSDs: SATA and NVMe.

• SATA SSDs are the most common and use the same interface as traditional hard drives.

• NVMe SSDs are faster and use a different interface that connects directly to the motherboard.

• Other types of SSDs include PCIe SSDs and U.2 SSDs.

• PCIe SSDs use the PCIe interface and are commonly used in high-performance gaming PCs.

• U.2 SSDs are similar to NVMe SSDs but use a different physical connector.

• SSDs can also be classified by their form fac...read more

I have 5 years of experience in hardware support.

• I have worked as a hardware support technician for 5 years.

• During this time, I have gained experience in troubleshooting hardware issues, replacing faulty components, and performing routine maintenance.

• I have also worked with a variety of hardware, including desktops, laptops, servers, and peripherals.

• I am familiar with both Windows and Mac operating systems, and have experience with hardware and software installation and confi...read more

I will check the connections and troubleshoot the hardware and software components.

• Check if the monitor is properly connected to the computer

• Check if the monitor is turned on and the brightness is adjusted

• Check if the graphics card is properly installed and updated

• Check if the cables are not damaged or loose

• Check if the computer is booting up properly

• Run diagnostic tests to identify the issue

DNS resolves domain names to IP addresses. Firewall blocks unauthorized access to a network. Gateway connects networks.

• DNS stands for Domain Name System and translates domain names to IP addresses

• Firewall is a security system that monitors and controls incoming and outgoing network traffic

• Gateway is a network node that connects two different networks

• Examples of gateways include routers and switches

I have 5 years of experience in desktop support.

• 5 years of experience in providing desktop support to clients

• Proficient in troubleshooting hardware and software issues

• Skilled in remote desktop support and ticket management

• Experience in setting up and configuring desktops and laptops

• Familiarity with various operating systems such as Windows and macOS

Yes, I can repair both laptops and desktops.

• I have experience repairing both laptops and desktops.

• I am familiar with common hardware and software issues on both types of devices.

• I have successfully repaired laptops and desktops in the past.

• I have the necessary tools and knowledge to troubleshoot and fix issues on both types of devices.

To create a domain, you need to register a unique domain name and purchase it from a domain registrar.

• Choose a unique domain name that represents your brand or business

• Check if the domain name is available using a domain registrar

• Purchase the domain name from the registrar

• Set up DNS records to point the domain to your website or hosting provider

To configure MS Outlook, you need to add an email account and set up the server settings.

• Open Outlook and click on File

• Click on Add Account and enter your email address

• Enter your password and click on Connect

• If the account is not automatically configured, enter the server settings manually

• Test the account settings and click on Finish

Updating dim refers to updating the dimensions of a customer support engineer's knowledge and skills.

• Dim refers to the knowledge and skills of the customer support engineer.

• Updating dim involves continuously learning and staying updated with the latest technologies and solutions.

• Examples of updating dim include attending training sessions, reading technical articles, and participating in workshops.

Advanced BIOS refers to the updated version of the Basic Input/Output System (BIOS) that provides more features and functionalities.

• Advanced BIOS offers more customization options for hardware settings.

• It can support larger hard drives and faster boot times.

• It can also provide better security features such as password protection and secure boot.

• Examples of advanced BIOS include UEFI (Unified Extensible Firmware Interface) and ACPI (Advanced Configuration and Power Interface).

Yes, troubleshooting involves identifying and resolving issues in a systematic manner.

• Troubleshooting is the process of identifying and resolving problems or issues.

• It involves gathering information about the issue, analyzing the data, and finding a solution.

• Common troubleshooting techniques include isolating the problem, testing possible solutions, and implementing fixes.

• Examples of troubleshooting tasks include fixing network connectivity issues, resolving software errors, ...read more

Beep sounds can be identified by their frequency, duration, and pattern.

• Listen carefully to the beep sound and try to identify its frequency.

• Note the duration of the beep sound.

• Observe if there is any pattern to the beep sound.

• Use a sound meter to measure the decibel level of the beep sound.

• Compare the beep sound to known beep sounds to identify it.

• Consult the device manual or manufacturer for information on the beep sound.