Swiggy Quality Executive Interview Questions and Answers

Q1. About your family background
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Q1. About your self What is your qualification? What is your fav subject in diploma? What is computer network?
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Q2. What is 5s What is poka yoka?
Ans. 
5S is a method for organizing a workplace to improve efficiency and effectiveness. Poka yoke is a mistake-proofing technique to prevent errors.
• 5S stands for Sort, Set in order, Shine, Standardize, Sustain. It helps in creating a clean and organized work environment.

• Poka yoke is a Japanese term for mistake-proofing. It involves designing processes or systems in a way that prevents errors from occurring.

• Example of 5S: Or...read more
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Q3. What is 7 qc tools? What is w1s
Ans. 
7 QC tools are a set of basic statistical tools used for quality control and improvement. W1S is not a recognized term in quality assurance.
• 7 QC tools include Pareto chart, cause-and-effect diagram, check sheet, control chart, histogram, scatter diagram, and flowchart.

• These tools help in identifying and solving quality-related issues in a systematic manner.

• W1S does not have a standard meaning in quality assurance pract
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Q1. Work profile and Experience related
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Q2. Your willingness to change
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Q1. Job profile related
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Q2. Your achievement in job
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Q3. Work experience related
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Q1. QA documentation related
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Q2. Manpower handling related
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Q1. Why you want to change
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Q2. What is your contribution in your current company
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Q3. How you handle issues at workplace
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Q1. What's current KRA and achivement to till date.
Ans. 
My current KRA is to improve product quality by implementing effective quality control measures. Achievements include reducing defect rate by 20% and increasing customer satisfaction by 15%.
• Implemented statistical process control to identify and address quality issues

• Conducted root cause analysis to identify the source of defects and implemented corrective actions

• Collaborated with cross-functional teams to improve prod...read more
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Q2. What's rejection rate and my importance to take it down.
Ans. 
Rejection rate is the percentage of rejected products or services. As a Senior Quality Engineer, it's my responsibility to reduce it.
• Rejection rate is a key metric to measure the quality of products or services.

• It's important to identify the root cause of rejection and take corrective actions.

• Reducing rejection rate can improve customer satisfaction and increase profitability.

• Examples of rejection rate include rejected...read more
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Q3. Dealing with customer against customer complaint??
Ans. 
Dealing with customer complaints requires active listening, empathy, and prompt resolution.
• Listen actively to the customer's complaint and acknowledge their concerns.

• Express empathy and apologize for any inconvenience caused.

• Investigate the issue thoroughly and provide a prompt resolution.

• Follow up with the customer to ensure their satisfaction and prevent future complaints.

• Maintain a positive attitude and remain profe
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Q4. What is standard requirements of ISao
Ans. 
ISAO stands for Information Sharing and Analysis Organization. It is a standard requirement for cybersecurity.
• ISAO is a collaboration between private sector, government, and non-profit organizations to share information about cyber threats and vulnerabilities.

• ISAOs must adhere to certain standards set by the Department of Homeland Security (DHS) to ensure the quality and effectiveness of information sharing.

• ISAOs must ...read more
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Q1. Previous roles and responsibilities
Ans. 
Managed quality control processes, implemented quality standards, conducted audits, and trained staff.
• Managed quality control processes to ensure products met standards

• Implemented quality standards and procedures to improve overall quality

• Conducted audits to identify areas for improvement

• Trained staff on quality control processes and procedures
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Q2. Convenient for travelling
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Test the Application.

Basic aptitude questions.

Q1. ISTQB related questions
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Q1. What do you know about India Mart
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Q1. What would you do when a product is damaged
Ans. 
I would quarantine the damaged product, document the issue, and notify the appropriate personnel.
• Quarantine the damaged product to prevent it from being used or shipped

• Document the issue by taking photos, writing a report, and recording details such as product ID and location

• Notify the appropriate personnel such as the production team, quality control manager, and supplier

• Investigate the root cause of the damage to pre
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