suzuki motor gujarat Customer Service Executive Interview Questions and Answers

Website scanning of the competitor's website and finding out what improvements, we can make to our website.

Q1. Basic interview question introduction, and questions related to the project and measures should we take to improve our website audience.
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General Aptitude test , Reasoning

Q1. Technical test with Mechanical background
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Q2. Projects done during academic
Ans. 
During my academic years, I completed several projects related to marketing and business management.
• Developed a marketing plan for a local restaurant as part of a marketing course

• Conducted a market research project on consumer behavior for a business management course

• Created a business plan for a startup as part of an entrepreneurship course

• Collaborated with a team to develop a social media strategy for a nonprofit org
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Q1. Introduce yourself from your education background to your current position
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Q2. Why you want to left this job?
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Q3. What is you weakness and strength
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Q4. Explain one of your project in detail
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Q1. Know about gd&t and application
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Q2. What is your responsibility to current organization
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Q1. Vehicle models of kia
Ans. 
Kia offers a wide range of vehicle models including sedans, SUVs, and electric vehicles.
• Sedans: Forte, Optima

• SUVs: Sportage, Sorento, Telluride

• Electric Vehicles: Niro EV, Soul EV
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Q2. Kia Electric model details
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Q3. Kia launching at india in which year
Ans. 
Kia launched in India in the year 2019.
• Kia Motors officially entered the Indian market in 2019.

• The first Kia model to be launched in India was the Seltos.

• Kia has since expanded its lineup in India with models like the Carnival and Sonet.
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Q1. Costing formula
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Q2. What is strategic sourcing?
Ans. 
Strategic sourcing is a systematic approach to procurement that optimizes supplier selection and management for long-term value.
• Focuses on long-term supplier relationships rather than short-term transactions.

• Involves analyzing the total cost of ownership, not just purchase price. For example, considering shipping, storage, and maintenance costs.

• Utilizes data analytics to assess supplier performance and market trends.

• En...read more
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Q3. What is CSL and how can your prepare
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Q4. What is BOM & Routing verification
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Q1. What did you studied
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Q2. Where are you from
Ans. 
I am from a small town in the Midwest known for its friendly community and beautiful scenery.
• I grew up in a close-knit community where everyone knows each other.

• The town is surrounded by lush green forests and rolling hills.

• Despite its small size, the town has a strong sense of community and pride.

• I have fond memories of spending summers swimming in the local lake and hiking in the nearby mountains.
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Q3. What's your family back ground
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My family background is diverse and includes a mix of cultures and traditions.
• My family is multicultural, with members from different countries and backgrounds.

• We celebrate a variety of holidays and traditions from different cultures.

• Family gatherings often involve a blend of cuisines and languages.

• There is a strong emphasis on education and career success in my family.

• We prioritize communication and support within our
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Q4. What's your current position
Ans. 
I am currently working as a Customer Service Representative at XYZ Company.
• Handling customer inquiries and resolving issues

• Providing product information and assistance

• Processing orders and returns

• Maintaining customer satisfaction and retention
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Q5. Where is your payslips
Ans. 
My payslips are stored electronically in the company's HR system.
• My payslips are stored electronically in the company's HR system

• I can access my payslips by logging into the employee portal

• If needed, I can provide printed copies of my payslips
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