Starbucks Counter Sales Interview Questions and Answers

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Q1. What is your greatest strength and weakness?
Ans. 
My greatest strength is my ability to effectively communicate and collaborate with team members. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication and collaboration

• Weakness: Being overly detail-oriented

• Strength: Ability to motivate and inspire team members

• Weakness: Difficulty in saying 'no' to additional tasks

• Strength: Strong problem-solving skills

• Weakness: Impatience when t
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Q2. How do you deal with an upset customer?
Ans. 
When dealing with an upset customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely if necessary

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
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Q1. Difference between STR and Trip advisor rating
Ans. 
STR and Tripadvisor ratings are both used to evaluate the performance of hotels, but they differ in terms of data sources and methodology.
• STR (Smith Travel Research) rating is based on data collected from participating hotels, providing insights into key performance metrics such as occupancy rate, average daily rate, and revenue per available room.

• Tripadvisor rating, on the other hand, is based on guest reviews and rat...read more
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Q2. What is crypto currency
Ans. 
Crypto currency is a digital or virtual currency that uses cryptography for security and operates independently of a central bank.
• Crypto currency is decentralized and operates on a peer-to-peer network

• Transactions are recorded on a public ledger called a blockchain

• Crypto currency can be bought and sold on exchanges

• Examples of crypto currencies include Bitcoin, Ethereum, and Litecoin
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Q3. It is a virtual currency not governed by any bank. It should be regulated in order to avoid any scan and misleads
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Q1. Why You Take This Job
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Q1. You love coffee ornot
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Q1. Name a time you failed
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Q1. Tell me about yourself and why do you want to join this job
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Q1. Tell me about yourself and why do you want to join this job
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Q2. It's about yourself
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In store training who to make cappuccino

Q1. Tell me about your self first a fall thankyou giving this opportunity so my name is himanshu rawat I am in 28 year old I am good learner I have positive attitude I know how to handle team mates you talking...read more
Ans. Good I have good communication skills I know how to handle customer complaints
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Q2. Tell me different between cappuccino and latte
Ans. 
Cappuccino has equal parts of espresso, steamed milk, and milk foam, while latte has more steamed milk and a thin layer of foam on top.
• Cappuccino has equal parts of espresso, steamed milk, and milk foam

• Latte has more steamed milk and a thin layer of foam on top

• Cappuccino is typically served in smaller cups than lattes

• Cappuccinos are often topped with cocoa powder or cinnamon, while lattes may have latte art on top
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Q3. What salary you expect
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Q4. Where do you live
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Q5. What is your last salary in which company
Ans. My salary is 19 thousand at cafe coffee day private limited as a senior barista
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Q6. What is your age
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Q7. How to handle customer complaints customer are pure vegetarian and you give a non veg sandwich so this time how to the handle customer and customer was very aggressive
Ans. 
Handle customer complaints about receiving non-vegetarian sandwich as a vegetarian customer.
• Apologize sincerely for the mistake and assure the customer that it will not happen again.

• Offer to replace the non-vegetarian sandwich with a vegetarian option or provide a refund.

• Listen to the customer's concerns and try to empathize with their situation.

• Stay calm and composed, even if the customer is aggressive, and avoid esca...read more
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