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Smartinfo Care Solutions Customer Support Executive Interview Questions and Answers

Updated 15 Mar 2023

Smartinfo Care Solutions Customer Support Executive Interview Experiences

1 interview found

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 15 Mar 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction So I gave my self introduction about my education about my family,my goals etc.
    • Add your answer
  • Q2. Why was you leave your last job? Because I want to gain more information about my work in different environment.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be confident when you gave interview and never down your confidence.

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Engineering - Software & QA
2w (edited)
unsurpassedalbert
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·
works at
TCS
Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions. Please can anybody suggest the companies with the same stability and security of jobs in the IT sector Worked in the following domains till now Hitech domain Banking(BFSI) domain Telecom - Verizon
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Automated Systems Design user image Anonymous

posted on 19 May 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Explain about anything
  • Ans. 

    I will explain the process of troubleshooting a technical issue.

    • Identify the issue reported by the customer

    • Ask relevant questions to gather more information

    • Research possible solutions

    • Implement the solution and test it

    • Follow up with the customer to ensure the issue is resolved

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

Customer Support Executive Interview Questions & Answers

CGS user image Anonymous

posted on 11 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams 

(1 Question)

  • Q1. Past experiences
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence

Customer Support Executive Interview Questions & Answers

Fusion user image Anonymous

posted on 25 May 2021

I applied via Company Website and was interviewed in Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why you r choosing customer support
    • Add your answer
  • Q2. I am brine washer so I can do this wrk
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Little bit fear only

Customer Service Executive Interview Questions & Answers

HGS TECHNOLOGIES user image Anonymous

posted on 29 Dec 2020

I applied via Walk-in and was interviewed in Jan 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. Tell me about u r self
    • Add your answer
  • Q2. How us u r previous job
    • Add your answer
  • Q3. What is u r designation
  • Ans. 

    I am a Customer Service Executive.

    • My job is to provide assistance and support to customers.

    • I handle customer inquiries, complaints, and feedback.

    • I ensure customer satisfaction and retention.

    • I may also be responsible for sales and upselling.

    • Examples of industries I may work in include retail, hospitality, and telecommunications.

    • Answered by AI
    Add your answer
  • Q4. Why u leave u r previous job
    • Add your answer
  • Q5. Why should we hire u
    • Add your answer
  • Q6. At last having a phone call with manager
    • Add your answer
  • Q7. Writing test about knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good and have enjoy wit HR

Customer Support Executive Interview Questions & Answers

Automated Systems Design user image Anonymous

posted on 19 May 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Explain about anything
  • Ans. 

    I will explain the process of troubleshooting a technical issue.

    • Identify the issue reported by the customer

    • Ask relevant questions to gather more information

    • Research possible solutions

    • Implement the solution and test it

    • Follow up with the customer to ensure the issue is resolved

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

Customer Support Executive Interview Questions & Answers

CGS user image Abhi Jeremy

posted on 30 Mar 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction with confidence
    • Add your answer
  • Q2. Tell me about networking IT support
  • Ans. 

    Networking IT support involves providing technical assistance to users with network-related issues.

    • Diagnosing and resolving network connectivity issues

    • Configuring network devices such as routers and switches

    • Monitoring network performance and identifying potential issues

    • Providing remote support to users

    • Collaborating with other IT professionals to maintain network security

    • Training users on network best practices

    • Staying u...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Answer the questions for customer
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. How do you handle the customer with high temper
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Follow the instructions give me
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Joining immediately offer letter
Work permit for your life

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Fusion user image Anonymous

posted on 21 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Ask about my bio
    • Add your answer
  • Q2. Previous job experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. What type of situation I face in the previous job
    • Add your answer
  • Q2. Situation base questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ask common interview questions

Customer Support Executive Interview Questions & Answers

CGS user image Anonymous

posted on 11 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams 

(1 Question)

  • Q1. Past experiences
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence

Customer Service Associate Interview Questions & Answers

Fusion user image Annabel Adams

posted on 31 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Don't wish to put here
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Don't wish to put here
    • Add your answer
Round 3 - Case Study 

They have provided their structure based inquiry, I have given right answered according to my knowledge.

Round 4 - Personal Interview 

(1 Question)

  • Q1. Tranning knowledge like HR policy, process knowledge, excell knowledge, LCD matrix, project knowledge, Customer management knowledge, CRM knowledge (understanding & how to handle their own application)
    • Add your answer
More about working at Smartinfo Care Solutions

Smartinfo Care Solutions Interview FAQs

How many rounds are there in Smartinfo Care Solutions Customer Support Executive interview?
Smartinfo Care Solutions interview process usually has 2 rounds. The most common rounds in the Smartinfo Care Solutions interview process are Resume Shortlist and HR.

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