Smart Customer Services Interview Questions and Answers for Freshers

Q1. What do you mean by SEO?
Ans. 
SEO stands for Search Engine Optimization, which is the practice of increasing the quantity and quality of traffic to your website through organic search engine results.
• SEO involves optimizing your website to improve its visibility on search engines like Google.

• It includes keyword research, on-page optimization, link building, and content creation.

• The goal of SEO is to drive more organic traffic to your website and imp...read more
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Q2. What do you mean by Domain and hosting.
Ans. 
Domain is the address of a website, hosting is the service that stores the website's files and makes it accessible online.
• Domain is the unique address of a website on the internet, like www.example.com

• Hosting is the service that stores the website's files and data on a server, making it accessible online

• Domain registration is the process of purchasing and owning a domain name

• Web hosting providers offer different types ...read more
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Q3. Tell me something about your self?
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Q4. What are the main SEO tools?
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Some main SEO tools include Google Analytics, SEMrush, Ahrefs, Moz, and Screaming Frog.
• Google Analytics for tracking website traffic and user behavior

• SEMrush for keyword research and competitive analysis

• Ahrefs for backlink analysis and site auditing

• Moz for SEO insights and rank tracking

• Screaming Frog for website crawling and technical SEO analysis
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Q5. What is Google Adwords?
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Google Adwords is an online advertising platform developed by Google, where advertisers pay to display brief advertisements, service offerings, product listings, video content, and generate mobile application installs within the Google ad network to web users.
• Online advertising platform by Google

• Advertisers pay to display ads

• Can display various types of ads like text, display, video, etc.

• Helps in reaching target audien
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Q6. What is Organic search?
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Organic search refers to the unpaid search results generated by search engines based on relevance to the user's query.
• Organic search results are not influenced by paid advertising.

• Websites can improve their organic search rankings through search engine optimization (SEO) techniques.

• Examples of organic search results include links to websites, blogs, and articles that are deemed relevant to the user's search query.
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Q7. What do you mean by keywords?
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Keywords are specific words or phrases that describe the content of a webpage and are used in SEO to help search engines understand the topic of the page.
• Keywords are used to optimize a website's content for search engines.

• They help search engines match a webpage to relevant search queries.

• Examples of keywords include 'SEO tips', 'best digital marketing agency', 'how to increase website traffic'.
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Q8. What is keywords analysis?
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Keywords analysis is the process of researching and identifying the most relevant keywords for a website to improve its search engine rankings.
• Keywords analysis involves identifying popular search terms related to a website's content.

• It helps in understanding what keywords users are searching for and how competitive those keywords are.

• Tools like Google Keyword Planner can be used for keywords analysis.

• The goal is to se...read more
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2 coding questions were given , Running atleast one question with all test cases passing is mandatory.

Q1. Bit manipulation question(asked to write atleast pseudo code)
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Q2. Array based question(asked to write atleast pseudo code)
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Q1. Securitisation and how it works.
Ans. 
Securitisation is the process of pooling various types of debt and selling them as securities to investors.
• Securitisation involves bundling together various types of debt, such as mortgages, auto loans, or credit card debt.

• These debts are then sold to a special purpose vehicle (SPV) which issues securities backed by the cash flows from the underlying assets.

• Investors purchase these securities and receive payments based...read more
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Q2. Financial Ratios and how they work and what is a good number to have.
Ans. 
Financial ratios are tools used to evaluate a company's financial performance and health.
• Financial ratios are calculated using data from a company's financial statements.

• They help investors and analysts assess a company's profitability, liquidity, efficiency, and solvency.

• A good number for a financial ratio can vary depending on the industry and company size.

• For example, a current ratio of 2 or higher is generally cons...read more
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Q3. Random number crunching based on some scenario that needs you to make assumptions and get an answer
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Q4. How an Excel function works. (Vlookup, Hlookup, Xlookup, IF/AND/OR)
Ans. 
Excel functions like Vlookup, Hlookup, Xlookup, IF/AND/OR are used for data lookup and logical operations.
• Vlookup: Searches for a value in the first column of a table and returns a value in the same row from a specified column.

• Hlookup: Similar to Vlookup but searches for a value in the first row of a table.

• Xlookup: A more versatile version of Vlookup and Hlookup that can search both vertically and horizontally.

• IF: Retu...read more
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Q1. Personal Questions.
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Q2. My expertise and proficiency of excel
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Q1. No questions. Was confirmed my job
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Because it is the one of best way fearness solution and understand the questions top speak 1st in bold.

Q1. Detail question of Python to explain?
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Q2. Detail explain of mysql?
Ans. 
MySQL is a popular open-source relational database management system.
• MySQL is used for storing and managing data in a structured format.

• It supports SQL for querying and manipulating data.

• MySQL is known for its speed, reliability, and ease of use.

• It can be integrated with various programming languages like PHP, Python, Java, etc.

• Examples of MySQL commands include SELECT, INSERT, UPDATE, DELETE.
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Q1. Resume shortlist
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5 coding questions (4 medium and 1 easy) on coderbyte.

Q1. Questions about previous jobs/internships and other HR-related questions.
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Q1. Based on the skills mentioned in my resume, and questions based on the project mentioned (the Interviewer asked to open my GitHub profile and asked questions on code written).
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Q1. What is hyperparameter tuning?
Ans. 
Hyperparameter tuning is the process of selecting the best set of hyperparameters for a machine learning model.
• Hyperparameters are parameters that are set before the learning process begins.

• Hyperparameter tuning involves adjusting hyperparameters to optimize the model's performance.

• Common techniques for hyperparameter tuning include grid search, random search, and Bayesian optimization.
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Q2. How do we train neural networks?
Ans. 
Neural networks are trained using algorithms that adjust the weights and biases of the network based on the input data and desired output.
• Neural networks are trained using a process called backpropagation, where the error between the predicted output and the actual output is used to adjust the weights and biases of the network.

• Training data is fed into the neural network, and the network's output is compared to the des...read more
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Q3. What is overfitting?
Ans. 
Overfitting occurs when a machine learning model learns the training data too well, including noise and outliers, leading to poor generalization on new data.
• Overfitting happens when a model is too complex and captures noise in the training data.

• It can be identified when a model performs well on training data but poorly on unseen data.

• Techniques to prevent overfitting include cross-validation, regularization, and early ...read more
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Q1. What is vmc and cnc
Ans. 
VMC stands for Vertical Machining Center and CNC stands for Computer Numerical Control.
• VMC is a type of milling machine where the spindle is vertically oriented.

• CNC refers to the automation of machine tools using computers to control the machining process.

• VMC operators use CNC programs to control the cutting tools and produce precision parts.

• Examples: Haas VF-2 VMC, Mazak CNC control system.
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Q2. What is mould process
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Mould process is a manufacturing technique used to create complex shapes by injecting material into a mould cavity.
• Mould process involves creating a mould cavity in the desired shape

• Material is then injected into the mould cavity

• The material solidifies and takes the shape of the mould cavity

• Common examples include injection moulding for plastic parts and die casting for metal parts
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Q1. Tell me about yourself?
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Q2. What are the roles and responsibilities of an HR?
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Q3. Why do you want to join in our company?
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Q1. If you are hiring what qualities would you choose in the candidates?
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Q2. What qualities makes you a good fit for this role?
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Q3. Are you availableto join immediatel?
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