Skill Lync Technical Support Engineer Interview Questions and Answers

A network is a collection of interconnected devices and systems that communicate and share resources.

• A network allows devices to connect and communicate with each other.

• It enables the sharing of resources such as files, printers, and internet connections.

• Networks can be wired or wireless, local (LAN) or wide area (WAN).

• Examples of networks include the internet, intranets, and home networks.

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that enables devices to obtain IP addresses automatically.

• DHCP is used to assign IP addresses to devices on a network.

• It allows devices to obtain IP addresses dynamically, without manual configuration.

• DHCP also provides additional network configuration information, such as subnet mask, default gateway, and DNS server addresses.

• It uses a clien...read more

RAM stands for Random Access Memory. It is a type of computer memory that allows data to be read or written in any order.

• RAM is a volatile memory, meaning it loses its data when the power is turned off.

• It is used to store data that is actively being used by the computer's operating system, applications, and processes.

• RAM is faster than other types of storage like hard drives or solid-state drives.

• The amount of RAM in a...read more

SMPS stands for Switched Mode Power Supply.

• SMPS is a type of power supply that uses switching devices to convert electrical power efficiently.

• It is commonly used in electronic devices such as computers, televisions, and mobile phones.

• SMPS operates by rapidly switching the input voltage on and off to regulate the output voltage.

• It provides a stable and regulated power supply to the components of a device.

• SMPS is more ef...read more

Remote access software allows users to access and control a computer or device from a remote location.

• Remote access software enables users to access and control a computer or device from a remote location

• It allows for remote troubleshooting, maintenance, and support

• Examples include TeamViewer, LogMeIn, and Remote Desktop Connection

• Security measures such as two-factor authentication and encryption are often used to prot

Troubleshooting of devices involves identifying and resolving technical issues.

• Gather information about the issue from the user

• Check for error messages or codes

• Perform basic checks like restarting the device

• Use diagnostic tools to identify the problem

• Resolve the issue by repairing or replacing faulty components

• Test the device to ensure the issue is resolved