Shining Stars Institution & Travel Customer Support Associate Interview Questions and Answers

Q1. Asked about previous experience
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Q1. Client round , questions regarding job description,checked communication
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Q1. About the working experience
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Q1. Self introduction, Basic logical question
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Q1. What is customer service Kpi Kra
Ans. 
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
• Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

• Customer service KRAs are specific areas of focus or goals that customer serv...read more
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Q1. Tell me about your self?
Ans. Tell about ur self in bref add ur academic details ur achievements and ur family details. Add ur short term and long term goals add ur strength and weakness end with the thanks and regards.
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Customer rights and regulations

Q1. How we can give services
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Q2. And or many things about customers rights
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Q3. What is customer regulation
Ans. 
Customer regulation refers to rules and guidelines set by companies to ensure fair and consistent treatment of customers.
• Customer regulation includes policies on refunds, exchanges, and customer service standards.

• It aims to protect customers from unfair practices and ensure their satisfaction.

• Examples include return policies, privacy policies, and terms of service agreements.

• Companies may also have regulations on custo
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Q1. 1:Self introduction
Ans. 2: memorable day in your life
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Q1. Explain your previous job role
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Q1. How can you customer problem handling
Ans. 
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
• Active listening to understand the customer's issue

• Show empathy towards the customer's situation

• Use problem-solving skills to find a solution

• Communicate effectively with the customer throughout the process
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Q2. How can customer evry problem solve
Ans. 
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
• Listen actively to understand the issue

• Empathize with the customer's frustration

• Find a suitable solution to resolve the problem

• Follow up with the customer to ensure satisfaction

• Provide clear communication throughout the process
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Q3. How do you handle an angry customer?
Ans. 
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or escalate the issue to a supervisor if necessary
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