Shining Stars Institution & Travel Customer Support Associate Interview Questions and Answers

Q1. Skillset worked on
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Q1. Tell me about work experience
Ans. 
I have 5 years of experience in marketing and sales roles, including managing social media campaigns and client relationships.
• Managed social media campaigns to increase brand awareness

• Developed and maintained relationships with clients to drive sales

• Analyzed market trends to identify opportunities for growth
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Q2. They will ask the IT skills set which you have experience
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Q1. Salary expected
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I am looking for a competitive salary based on my experience and skills.
• Research industry standards for similar positions

• Consider cost of living in the area

• Factor in your level of experience and skills

• Be prepared to negotiate based on benefits offered
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Q2. How you can join
Ans. 
To join as an Associate, you can apply through the company's website or through a referral.
• Apply online through the company's career portal

• Reach out to current employees for a referral

• Attend networking events or job fairs to connect with recruiters
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Q1. Tell me something about you
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Q1. Do you have knowledge of excel
Ans. 
Yes, I have extensive knowledge of Excel, including data analysis, formulas, and creating visualizations.
• Proficient in using formulas like VLOOKUP and SUMIF for data analysis.

• Experienced in creating pivot tables to summarize large datasets.

• Skilled in data visualization using charts and graphs to present findings.

• Familiar with conditional formatting to highlight key data points.

• Able to automate tasks using macros for ef
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Q1. Related to peactical questions
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Q2. Scenario based questiins
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Q1. How to you do audit
Ans. 
I conduct audits by thoroughly reviewing financial records, analyzing data, testing internal controls, and documenting findings.
• Reviewing financial records to ensure accuracy and compliance

• Analyzing data to identify any discrepancies or irregularities

• Testing internal controls to assess effectiveness in preventing fraud or errors

• Documenting findings and preparing audit reports for management
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Q2. Expectations from this role
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Expectations include leading projects, mentoring junior staff, and contributing to strategic decision-making.
• Leading and managing projects from start to finish

• Mentoring and developing junior staff members

• Contributing to strategic decision-making processes

• Demonstrating strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment
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Aptitude test and logical reasoning

Q1. DSA questions of graph
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Q2. DSA questions of graph t
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