ServiceNow Interview Questions, Process, and Tips for Experienced

Asked medium level DSA question

ITSM use case to reduce ticket count in a org. Gen AI use cases

Q1. Basic scripting Qs
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Q1. Write an algo for tower on hanoi in 7 steps
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The Tower of Hanoi is a classic problem that involves moving disks from one peg to another, following specific rules.
• Start by moving the top n-1 disks from the source peg to the auxiliary peg.

• Move the largest disk from the source peg to the target peg.

• Move the n-1 disks from the auxiliary peg to the target peg.

• Repeat the process recursively for the n-1 disks on the auxiliary peg.

• Continue until all disks are moved to th
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Q1. Why interested on ServiceNow?
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ServiceNow is a leading platform for IT service management and automation, offering a wide range of features and benefits.
• ServiceNow provides a comprehensive suite of tools for managing IT services, including incident management, problem management, and change management.

• The platform offers automation capabilities that can streamline processes and improve efficiency.

• ServiceNow has a user-friendly interface and customiz...read more
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Q2. How do you fit the role?
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I have extensive experience in pricing strategy and analysis, as well as strong leadership and communication skills.
• I have successfully developed and implemented pricing strategies that resulted in increased profitability for my previous company.

• I have a deep understanding of market dynamics and competitive landscape, allowing me to effectively price products and services.

• I have led cross-functional teams to optimize p...read more
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Q1. Past work done along with impact caused
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I have successfully implemented pricing strategies that resulted in significant revenue growth.
• Implemented dynamic pricing model that increased overall revenue by 20%

• Developed and executed promotional pricing campaigns that led to a 15% increase in sales

• Optimized pricing structure for a product line, resulting in a 10% increase in profit margin

• Introduced pricing analytics tools that improved pricing decision-making pro...read more
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Q2. Questions on various pricing models
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Q3. How to adopt on data challenges?
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Adopting to data challenges requires a strategic approach and a willingness to learn and adapt.
• Identify the specific data challenges and prioritize them based on their impact on pricing decisions

• Develop a data management plan to ensure data accuracy, completeness, and consistency

• Invest in data analytics tools and technologies to extract insights from data

• Collaborate with cross-functional teams to ensure alignment on da...read more
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Q1. Technical questions on Excel, PowerBI, Tableau
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Q2. Questions on ways to influence and soft skills - pricing related
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How to run price increase? What was the efforts internally? External communication - best practices

Q1. On where the role sits in the organisation
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Q2. Location, salary & work styles
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Chargeback rights and case study

Chargeback case study

Q1. Normal questionnaire and case study
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Q1. Most of the questions were scripting related
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Q2. There were few questions regarding ServiceNow Core functionalities
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Q1. The Questions were asked about scripting and debugging
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Q1. Questions were asked regarding servicenow scripting and functionalities
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Q1. It was an managerial round where they evaluate your behaviour skills and attitude
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Q1. Salary discussion and onboarding process
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