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ServiceNow Senior Support Engineer Interview Questions, Process, and Tips

Updated 16 May 2024

ServiceNow Senior Support Engineer Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(7 Questions)

  • Q1. What is a stack?
  • Ans. 

    A stack is a data structure that follows the Last In, First Out (LIFO) principle, where elements are added and removed from the top.

    • Elements are added to the top of the stack and removed from the top as well

    • Common operations on a stack include push (add element) and pop (remove element)

    • Examples of stacks include the call stack in programming and a stack of plates

  • Answered by AI
  • Q2. What is vpc and why it is needed
  • Ans. 

    VPC stands for Virtual Private Cloud, it is needed to securely isolate resources within the cloud environment.

    • VPC allows you to create a private network in the cloud.

    • It provides control over network settings such as IP address range, subnets, route tables, and network gateways.

    • VPC helps in securing resources by setting up security groups and network access control lists.

    • It enables you to connect your on-premises networ...

  • Answered by AI
  • Q3. What is load balancer
  • Ans. 

    A load balancer is a device or software that distributes network or application traffic across multiple servers to ensure no single server is overwhelmed.

    • Balances traffic across multiple servers

    • Improves performance and reliability

    • Can be hardware or software based

    • Examples: F5 BIG-IP, NGINX, HAProxy

  • Answered by AI
  • Q4. What is IAM and policies
  • Ans. 

    IAM stands for Identity and Access Management. Policies are rules that determine who has access to what resources.

    • IAM is a framework for managing digital identities and controlling access to resources

    • IAM policies are rules that define the permissions and access levels for different users or groups

    • IAM policies can be attached to users, groups, or resources to control access

    • IAM helps organizations ensure that only author...

  • Answered by AI
  • Q5. What is DNS server
  • Ans. 

    DNS server is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.

    • DNS servers store a database of domain names and their corresponding IP addresses.

    • When a user enters a domain name in a web browser, the DNS server is queried to find the corresponding IP address.

    • DNS servers help in the efficient routing of internet traffic by translating domain names to IP ...

  • Answered by AI
  • Q6. What are the types of lookup tables
  • Ans. 

    Types of lookup tables include direct mapping, associative arrays, and hash tables.

    • Direct mapping: uses a key to directly access the corresponding value in the table

    • Associative arrays: store key-value pairs where keys are unique

    • Hash tables: use a hash function to map keys to values for efficient retrieval

  • Answered by AI
  • Q7. What are troubleshooting steps for network
  • Ans. 

    Troubleshooting steps for network issues

    • Check physical connections (cables, ports)

    • Verify network settings (IP address, subnet mask)

    • Restart networking devices (modem, router)

    • Run network diagnostics tools (ping, traceroute)

    • Check for software conflicts or firewall issues

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - get to know more on networking troubleshoot and cloud architecture

Skills evaluated in this interview

Interview questions from similar companies

I was interviewed before Jun 2021.

Round 1 - Coding Test 

(2 Questions)

Round duration - 180 minutes
Round difficulty - Easy

It was an mcq + coding round. There were aptitude and ouput based question in mcq. And coding questions were easy

  • Q1. 

    Find the Duplicate Number Problem Statement

    Given an integer array 'ARR' of size 'N' containing numbers from 0 to (N - 2). Each number appears at least once, and there is one number that appears twice. Yo...

  • Ans. 

    Find the duplicate number in an array of integers from 0 to (N-2).

    • Iterate through the array and keep track of the frequency of each number using a hashmap.

    • Return the number with a frequency greater than 1 as the duplicate number.

    • Time complexity can be optimized to O(N) using Floyd's Tortoise and Hare algorithm.

  • Answered by AI
  • Q2. 

    Reverse String Operations Problem Statement

    You are provided with a string S and an array of integers A of size M. Your task is to perform M operations on the string as specified by the indices in array A...

  • Ans. 

    Given a string and an array of indices, reverse substrings based on the indices to obtain the final string.

    • Iterate through the array of indices and reverse the substrings accordingly

    • Ensure the range specified by each index is non-empty

    • Return the final string after all operations are completed

  • Answered by AI
Round 2 - Video Call 

Round duration - 60 Minutes
Round difficulty - Easy

It was technical + hr round. there were 2 people as interviewer. They stated from intro and asked some basic puzzles and hr questions. After that they asked about my projects, technologies and some ds algo and dbms questions.

Interview Preparation Tips

Eligibility criterianaAccenture interview preparation:Topics to prepare for the interview - Data Structures, Pointers, OOPS, System Design, Algorithms, Dynamic ProgrammingTime required to prepare for the interview - 6 MonthsInterview preparation tips for other job seekers

Tip 1 : Practice aptitude
Tip 2 : Focus on practicing coding
Tip 3 : Learn from mistakes

Application resume tips for other job seekers

Tip 1 : Mention some projects that you have done
Tip 2 : Try to have skills that are required for the role

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Coding Test 

Easy DSA questions and some questions on resume

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join if you are a fresher and want to grow as a developer. I had resigned that time I am writing this review

Interview Questionnaire 

6 Questions

  • Q1. What is fan trap? How to solve it? Give one example.
  • Ans. 

    Fan trap is a situation in which a query involving multiple tables results in a Cartesian product.

    • Fan trap occurs when a table is connected to multiple tables in a one-to-many relationship.

    • It can be solved by creating a bridge table or by using aggregate functions.

    • For example, if a customer table is connected to an orders table and a products table, a fan trap can occur when trying to retrieve information about custome...

  • Answered by AI
  • Q2. Two tables are joined. But joined type are not mentioned, then how much records will retrieve using select statement.
  • Q3. How to use dynamic break in report?
  • Ans. 

    Dynamic break in report allows for automatic page breaks based on data.

    • Define a break field in the report design

    • Set the break field to trigger a page break when its value changes

    • Use dynamic break to automatically adjust page breaks based on data

    • Example: A report on sales by region can use dynamic break to create a new page for each region

  • Answered by AI
  • Q4. Use of foreach function in report.
  • Ans. 

    Foreach function is used to iterate through an array of strings in a report.

    • Foreach function is used to loop through each element in an array of strings.

    • It can be used to display each element in a report.

    • Example: foreach(string item in stringArray){ Console.WriteLine(item); }

  • Answered by AI
  • Q5. What is Aggregate awareness? When we use it? Syntax of it.
  • Ans. 

    Aggregate awareness is a feature in Business Objects that allows reports to be optimized for performance by using aggregate tables.

    • Aggregate awareness is used when creating reports in Business Objects

    • It allows the report to use aggregate tables instead of detailed tables for improved performance

    • Syntax: AGGR_AWARE(, ,

      )

    • Example: AGGR_AWARE(Product, Sum(Sales), Sales_Fact_Table)

  • Answered by AI
  • Q6. @prompt function syntax and it's use.
  • Ans. 

    The @prompt function syntax is used to display a prompt message to the user and receive input.

    • The syntax is @prompt('message', 'default value')

    • The message is the prompt message to be displayed to the user

    • The default value is optional and will be displayed in the input field

    • The function returns the value entered by the user

  • Answered by AI

I applied via Naukri.com and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. C language and Java questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready with good technical skills to face the interview

I applied via Referral and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Mostly on core java n spring

Interview Preparation Tips

Interview preparation tips for other job seekers - It's very simple and really cool

Interview Preparation Tips

Interview preparation tips for other job seekers - they ask question on basics and concepts more, rest interview is easy.

I applied via Company Website and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. String manipulation , collections, framework understanding

Interview Preparation Tips

Interview preparation tips for other job seekers - For QA Automation - Basics of OOPS concept,collections,strings are enough

I applied via Company Website and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Oops based , C# Fundamental , Sql , Jquery , Mvc architecture
Round 2 - Technical 

(1 Question)

  • Q1. ADVANCED QUESTION ON sql ,

Interview Preparation Tips

Interview preparation tips for other job seekers - Be proficient in english nd clear in concepts

I applied via Naukri.com and was interviewed in Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Most of the questions were on the technical skills and things I worked on added in my resume

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be ready for cross questions asked on the things we say we have worked on. Should have knowledge of latest updates of the respective technology.
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ServiceNow Interview FAQs

How many rounds are there in ServiceNow Senior Support Engineer interview?
ServiceNow interview process usually has 1 rounds. The most common rounds in the ServiceNow interview process are Technical.
What are the top questions asked in ServiceNow Senior Support Engineer interview?

Some of the top questions asked at the ServiceNow Senior Support Engineer interview -

  1. what are troubleshooting steps for netw...read more
  2. what is vpc and why it is nee...read more
  3. what are the types of lookup tab...read more

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ServiceNow Senior Support Engineer Interview Process

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