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ServiceNow Senior Support Engineer Interview Questions, Process, and Tips

Updated 16 May 2024

ServiceNow Senior Support Engineer Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(7 Questions)

  • Q1. What is a stack?
  • Ans. 

    A stack is a data structure that follows the Last In, First Out (LIFO) principle, where elements are added and removed from the top.

    • Elements are added to the top of the stack and removed from the top as well

    • Common operations on a stack include push (add element) and pop (remove element)

    • Examples of stacks include the call stack in programming and a stack of plates

  • Answered by AI
  • Q2. What is vpc and why it is needed
  • Ans. 

    VPC stands for Virtual Private Cloud, it is needed to securely isolate resources within the cloud environment.

    • VPC allows you to create a private network in the cloud.

    • It provides control over network settings such as IP address range, subnets, route tables, and network gateways.

    • VPC helps in securing resources by setting up security groups and network access control lists.

    • It enables you to connect your on-premises networ...

  • Answered by AI
  • Q3. What is load balancer
  • Ans. 

    A load balancer is a device or software that distributes network or application traffic across multiple servers to ensure no single server is overwhelmed.

    • Balances traffic across multiple servers

    • Improves performance and reliability

    • Can be hardware or software based

    • Examples: F5 BIG-IP, NGINX, HAProxy

  • Answered by AI
  • Q4. What is IAM and policies
  • Ans. 

    IAM stands for Identity and Access Management. Policies are rules that determine who has access to what resources.

    • IAM is a framework for managing digital identities and controlling access to resources

    • IAM policies are rules that define the permissions and access levels for different users or groups

    • IAM policies can be attached to users, groups, or resources to control access

    • IAM helps organizations ensure that only author...

  • Answered by AI
  • Q5. What is DNS server
  • Ans. 

    DNS server is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.

    • DNS servers store a database of domain names and their corresponding IP addresses.

    • When a user enters a domain name in a web browser, the DNS server is queried to find the corresponding IP address.

    • DNS servers help in the efficient routing of internet traffic by translating domain names to IP ...

  • Answered by AI
  • Q6. What are the types of lookup tables
  • Ans. 

    Types of lookup tables include direct mapping, associative arrays, and hash tables.

    • Direct mapping: uses a key to directly access the corresponding value in the table

    • Associative arrays: store key-value pairs where keys are unique

    • Hash tables: use a hash function to map keys to values for efficient retrieval

  • Answered by AI
  • Q7. What are troubleshooting steps for network
  • Ans. 

    Troubleshooting steps for network issues

    • Check physical connections (cables, ports)

    • Verify network settings (IP address, subnet mask)

    • Restart networking devices (modem, router)

    • Run network diagnostics tools (ping, traceroute)

    • Check for software conflicts or firewall issues

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - get to know more on networking troubleshoot and cloud architecture

Skills evaluated in this interview

Interview questions from similar companies

I appeared for an interview in Jul 2019.

Interview Questionnaire 

4 Questions

  • Q1. 1. Java questions basee on interfaces, Exception Handling, inheritance, Steam API;
  • Q2. 2. SQL questions related to joins, sub-queries, nth highest salary;
  • Q3.  3. Basic algorithms questions based on Arrays/Linked List.
  • Q4. 4. Puzzles based on basic aptitudes test.

Interview Preparation Tips

Interview preparation tips for other job seekers - I was interviewed for Java Developer. I had 4 rounds (all technical rounds). Each rounds comprises questions related to Java/Puzzles/Algorithms and my experience of project.

Go through your resume. Things should be relevant and one should have clear understanding of basics.

Interview Questionnaire 

9 Questions

  • Q1. System design of traffic signal
  • Ans. 

    Design a traffic signal system

    • Identify the number of lanes and intersections

    • Determine the traffic flow and peak hours

    • Choose appropriate sensors and controllers

    • Implement a synchronization algorithm

    • Consider emergency vehicle prioritization

    • Include pedestrian crossing signals

    • Ensure compliance with local regulations

  • Answered by AI
  • Q2. Data structures
  • Q3. Oops spring jdbc
  • Q4. Hashmap implementation
  • Ans. 

    Hashmap is a data structure that stores key-value pairs and provides constant time complexity for insertion, deletion, and retrieval.

    • Hashmap uses hashing function to map keys to indices in an array

    • Collisions can occur when multiple keys map to the same index, which can be resolved using separate chaining or open addressing

    • Java implementation: HashMap map = new HashMap<>();

  • Answered by AI
  • Q5. Pattern printing code
  • Ans. 

    Printing patterns using code

    • Identify the pattern to be printed

    • Use loops to print the pattern

    • Adjust the loop variables to control the pattern

    • Use conditional statements to modify the pattern

    • Examples: printing stars, triangles, squares, etc.

  • Answered by AI
  • Q6. Common point in linked list
  • Ans. 

    Common point in linked list refers to the node where two or more linked lists intersect.

    • The common point can be found by traversing both linked lists and comparing the nodes.

    • The common point can also be found by using two pointers, one for each linked list, and moving them until they meet at the common point.

    • Examples include finding the intersection point of two linked lists or finding the loop in a linked list.

  • Answered by AI
  • Q7. Optimization
  • Q8. Synchronisation
  • Q9. Threads

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. For java based profile, questions related to collections, usage of comparator, Class loading are asked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong in basics of computer science like data structure and algorithms. Have a detailed understanding of java basics

Interview Questionnaire 

1 Question

  • Q1. Mostly ask Question from OOP's and SQL

I applied via Approached by Company and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - System test 

(1 Question)

  • Q1. Advantage and disadvantage of framework.
  • Ans. 

    Frameworks provide structure and pre-built components for software development, but can also limit flexibility and require learning curve.

    • Advantage: Provides structure and pre-built components for faster development

    • Advantage: Can improve code quality and maintainability

    • Disadvantage: Can limit flexibility and customization

    • Disadvantage: Requires learning curve and potential dependency issues

    • Example: ReactJS provides a fr...

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. What is Oops? Advantage and disadvantage
  • Ans. 

    Oops stands for Object-Oriented Programming. It is a programming paradigm that uses objects to represent real-world entities.

    • Advantages: code reusability, modularity, encapsulation, inheritance, polymorphism

    • Disadvantages: complexity, steep learning curve, performance overhead

    • Example: creating a class 'Car' with properties like 'make', 'model', and 'year', and methods like 'start_engine' and 'stop_engine'

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics in server side and client side coding

Skills evaluated in this interview

Software Engineer Interview Questions & Answers

Chetu user image Nirban Chatterjee

posted on 11 Oct 2020

I applied via Naukri.com and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Normal php questions like overriding,overloading,traits,interface,abstarct class nothing else.. It was online but in 2016.
  • Q2. Go though those topic as they are very important and asked in most companies.

Interview Preparation Tips

Interview preparation tips for other job seekers - Read those topics and try to understand with example and doing on your own.Before entering Chetu prepare yourself that you may get fire anytime.Because hiring and firing is lot in Chetu but in terms of salary it is good.

I applied via Company Website and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Data Structure related questions

Round 2 - One-on-one 

(1 Question)

  • Q1. Java related interview questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Study Data structure and Java code properly

Software Engineer Interview Questions & Answers

Adobe user image Devendra Bendkhale

posted on 4 Dec 2015

Interview Questionnaire 

8 Questions

  • Q1. WRITE A GENERIC SWAP FUNCTION
  • Ans. 

    A generic swap function swaps two values of any data type.

    • The function should take two parameters of any data type.

    • Use a temporary variable to store the value of one parameter.

    • Assign the value of the second parameter to the first parameter.

    • Assign the value of the temporary variable to the second parameter.

  • Answered by AI
  • Q2. SEARCH AN ELEMENT IN ROTATED SORTED LINKLIST .
  • Ans. 

    Search for an element in a rotated sorted linked list.

    • Find the pivot point where the list is rotated.

    • Divide the list into two sublists based on the pivot point.

    • Perform binary search on the appropriate sublist.

    • Handle edge cases such as empty list and list with only one element.

  • Answered by AI
  • Q3. SEARCH AN ELEMENT IN ROTATED SORTED ARRAY. WRITED A CODE FOR IT
  • Ans. 

    Search an element in a rotated sorted array

    • Find the pivot point where the array is rotated

    • Divide the array into two sub-arrays based on pivot point

    • Perform binary search on the appropriate sub-array

    • Repeat until element is found or sub-array size is 1

  • Answered by AI
  • Q4. In an Array of size 95 contain numbers in range 1 to 100. each number is at max once in the array. find the 5 missing numbers in array between 1-100
  • Ans. 

    Find 5 missing numbers in an array of size 95 containing numbers in range 1 to 100.

    • Create a boolean array of size 100 and mark the present numbers

    • Iterate through the boolean array and find the missing numbers

    • Alternatively, use a HashSet to store the present numbers and find the missing ones

  • Answered by AI
  • Q5. Given sudoku as id array of size . in a given empty cell find the possible numbers that could be possible. Asked me to write code for it
  • Ans. 

    Given a Sudoku board, find possible numbers for an empty cell.

    • Iterate through empty cells and check possible numbers using row, column, and box constraints.

    • Use a set to keep track of possible numbers for each empty cell.

    • Return the set of possible numbers for the given empty cell.

  • Answered by AI
  • Q6. Given 4 unsigned integers find their integer average (eg. (2,2,2,3) => (2+2+2+3)/4 = 2) consider integer division ) without typecasting
  • Ans. 

    Find integer average of 4 unsigned integers without typecasting

    • Add all the integers and divide by 4

    • Use bit shifting to divide by 4

    • Handle overflow by using long long data type

    • Use unsigned int data type for input

  • Answered by AI
  • Q7. Write a code to identify wheter given processor is of 32 bit architecture or 64 bit architecture
  • Ans. 

    Code to identify 32 bit or 64 bit architecture of a processor

    • Check if the operating system is 32 bit or 64 bit

    • If OS is 32 bit, processor is 32 bit

    • If OS is 64 bit, check if processor supports 64 bit architecture

    • Use CPUID instruction to check if processor supports 64 bit architecture

  • Answered by AI
  • Q8. Convert a binary number into base 64 integer
  • Ans. 

    Convert binary number to base 64 integer

    • Divide the binary number into groups of 6 bits

    • Convert each group of 6 bits to decimal

    • Map the decimal value to the corresponding base 64 character

    • Concatenate the base 64 characters to form the final integer

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: SIMPLE CODING QUESTIONS SPEED MATTERS.
Duration: 60 minutes
Total Questions: 3

Skills: Analytics And Coding
College Name: IIT Guwahati

Skills evaluated in this interview

Interview Questionnaire 

6 Questions

  • Q1. Solving puzzles(25 horses,ant and sweets,height of a building..) try as many as possible before appearing for interview
  • Q2. If experienced , then project details of previous companies a must prepare question
  • Q3. Writing test cases for random scenarios
  • Q4. Programming in whatsoever language you r comfortable with, basic coding problems of DS,Algos. eg. Zigzag tree traversal algo,random linked list copy
  • Q5. Some people asked me questions related to the work i will do if hired in the project
  • Q6. Be genuine in ur CV, and be prepared with everything you write there.

Interview Preparation Tips

College Name: Na

ServiceNow Interview FAQs

How many rounds are there in ServiceNow Senior Support Engineer interview?
ServiceNow interview process usually has 1 rounds. The most common rounds in the ServiceNow interview process are Technical.
What are the top questions asked in ServiceNow Senior Support Engineer interview?

Some of the top questions asked at the ServiceNow Senior Support Engineer interview -

  1. what are troubleshooting steps for netw...read more
  2. what is vpc and why it is nee...read more
  3. what are the types of lookup tab...read more

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ServiceNow Senior Support Engineer Interview Process

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