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SBI Securities Customer Service Associate Interview Questions and Answers

Updated 15 Feb 2025

SBI Securities Customer Service Associate Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Aug 2024.

Round 1 - HR 

(3 Questions)

  • Q1. What has been your experience in this field?
  • Q2. What are your strengths and weaknesses?
  • Q3. What is accept salary

Interview Preparation Tips

Interview preparation tips for other job seekers - I possess significant experience as an HR executive.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About your experience and if there is gap please don’t go to waste your time.
  • Q2. About your self
Round 2 - HR 

(1 Question)

  • Q1. Past work experience
  • Ans. 

    I have 3 years of experience in retail customer service, handling inquiries, resolving issues, and providing product recommendations.

    • Handled customer inquiries via phone, email, and in-person

    • Resolved customer issues and complaints in a timely and professional manner

    • Provided product recommendations based on customer needs and preferences

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - HR don’t shortlist your profile they randomly call for interview just to fill up. If you are not from call background kindly don’t go for interview. Don’t attend if you looking for professional career. Lack of professionalism.

Customer Service Associate Interview Questions Asked at Other Companies

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Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. About share market
  • Q2. What are equity shares
  • Ans. 

    Equity shares represent ownership in a company and give shareholders the right to vote and receive dividends.

    • Equity shares are also known as common shares or ordinary shares.

    • They represent a portion of ownership in a company and give shareholders the right to vote on important decisions.

    • Shareholders may also receive dividends, which are a portion of the company's profits.

    • The value of equity shares can fluctuate based o...

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. Tell about yourself, corporate action -stock split, bonus , right issue and market overview

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic understanding and b
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself? Education background
  • Ans. 

    I am a recent graduate with a Bachelor's degree in Business Administration, specializing in Marketing.

    • Graduated with a Bachelor's degree in Business Administration

    • Specialized in Marketing

    • Completed internships at marketing agencies

    • Participated in various marketing projects during college

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. What is stock market? Do you know trading? Any calling experience? Are you able to handle rude customers?
  • Ans. 

    The stock market is a platform where buyers and sellers trade shares of publicly traded companies.

    • Stock market is a marketplace where stocks or shares of publicly traded companies are bought and sold.

    • Trading involves buying and selling stocks, bonds, or other financial instruments.

    • Calling experience refers to previous experience in customer service or call center roles.

    • Handling rude customers requires patience, empathy...

  • Answered by AI

I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How much u gain product knowledge and market knowledge in your previous company it will be tested in technical round and your interpersonal skill also.

Interview Preparation Tips

Interview preparation tips for other job seekers - Present yourself in a simple manner and give prompt reply on the question by the interviewer.

I applied via Company Website and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. On capital market and financial institutions
  • Q2. What is market cap of Indian stock market
  • Ans. 

    The market cap of Indian stock market is constantly changing based on the performance of the companies listed on the stock exchange.

    • Market cap is the total value of all the shares of companies listed on the stock exchange

    • It is calculated by multiplying the total number of outstanding shares by the current market price of each share

    • As of August 2021, the market cap of Indian stock market is around $3.2 trillion

    • The marke...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical on stock market and option market

Interview Questionnaire 

1 Question

  • Q1. Sell this pen to me

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basics about demat and trading account , stock market , mutual fund , derivatives and about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering even though you feel you are wrong , Don't get intimidated by the manager or head of department interviewing you .

I applied via Naukri.com and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. About stocks and mutual funds
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - A good company to work with with good working environment

SBI Securities Interview FAQs

How many rounds are there in SBI Securities Customer Service Associate interview?
SBI Securities interview process usually has 2 rounds. The most common rounds in the SBI Securities interview process are HR, Resume Shortlist and One-on-one Round.

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SBI Securities Customer Service Associate Interview Process

based on 2 interviews

Interview experience

2.5
  
Poor
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SBI Securities Customer Service Associate Salary
based on 4 salaries
₹2.5 L/yr - ₹3.5 L/yr
At par with the average Customer Service Associate Salary in India
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