SBI Cards & Payment Services Sales Executive Interview Questions and Answers

SBI Cards is a leading credit card issuer in India, offering a wide range of credit cards with various benefits and features.

• SBI Cards is a subsidiary of State Bank of India, the largest public sector bank in India.

• They offer credit cards for different customer segments such as travel, shopping, dining, etc.

• SBI Cards has a strong presence in the market with a large customer base.

• They provide various rewards and ca...read more

Customers should be treated with respect, empathy, and professionalism to build trust and loyalty.

• Listen actively to their needs and concerns

• Provide personalized solutions based on their preferences

• Follow up to ensure satisfaction and address any issues promptly

• Be transparent and honest in all interactions

• Show appreciation for their business and loyalty

Sales is the process of persuading a potential customer to purchase a product or service.

• Sales involves identifying potential customers and their needs

• It requires building relationships with customers and understanding their buying behavior

• Sales involves presenting the product or service in a compelling way and addressing any objections

• It also involves negotiating and closing deals

• Sales requires follow-up and main...read more

SBI Card is a credit card issued by SBI Cards and Payment Services Private Limited, a subsidiary of State Bank of India.

• SBI Card offers a wide range of credit cards to suit different needs and lifestyles.

• It provides various benefits such as reward points, cashback, discounts, and offers on shopping, dining, travel, and more.

• SBI Card also has tie-ups with various brands and merchants to provide exclusive deals and ...read more

Sales of credit cards can be done through various channels such as online, in-person, or over the phone.

• Credit card sales require knowledge of the product and its benefits

• Identify potential customers and their needs

• Offer incentives such as sign-up bonuses or rewards programs

• Provide clear and concise information about fees and interest rates

• Ensure compliance with regulations and company policies

• Follow up with custo...read more

Handling customers requires active listening, empathy, and problem-solving skills.

• Listen actively to understand their needs and concerns

• Show empathy and understanding towards their situation

• Provide solutions to their problems and offer alternatives

• Maintain a positive attitude and be patient

• Follow up with them to ensure their satisfaction