SBI Cards & Payment Services Customer Service Executive Interview Questions and Answers for Freshers

Q1. Tell me about yourself
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Q2. What is about your abilities
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - can quickly identify and resolve customer issues

• Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations
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Q1. Brief your Work Experience? Need to be clear and crispy and genuine.
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Q2. Worked in Dell International Service
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Versant around?
Need to be have clear vocal voice and avoid fake accent.

Q1. Will be fine if you get 90 calls a day?
Ans. 
Yes, I am comfortable handling a high volume of calls and have experience in managing multiple tasks efficiently.
• I have experience in handling high call volumes in my previous roles.

• I am skilled in multitasking and can prioritize effectively to ensure all calls are handled promptly.

• I am confident in my ability to provide excellent customer service even under pressure.

• I am open to feedback and constantly strive to impro...read more
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Q1. How will you handle an irate customer
Ans. 
I will listen to their concerns, empathize with them, apologize for any inconvenience, and work towards finding a solution to their problem.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Work towards finding a solution to the problem

• Offer compensation if necessary
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General questions to check grammar and how good you are at understanding foreigners.

Q1. Mostly about our previous experiences and about our skills.
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Q2. About the process like what kind of work I used to do and why I decided to change.
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Q1. Just a minute was my first question
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Q2. I was asked to speak about any topic for 1 minute
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Q1. Qualifations, why synchrony, expecting from synchrony, likes and dislikes, experience.
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Q1. Random topic, unsloved sentences, pronunciations.
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Q1. Ctc and general questions
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Why should we hire you?
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Q4. Tell me about yourself.
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