Riya Travel Travel Consultant Interview Questions and Answers

Q1. Tell me something that is not in your Cv
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Q1. How do you handle escalation?
Ans. 
I handle escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.
• Listen to the customer's concerns without interrupting

• Acknowledge their feelings and show empathy

• Offer solutions or alternatives to resolve the issue

• Escalate to a supervisor if necessary
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Q1. What do you mean by Sales?
Ans. 
Sales refers to the process of persuading a potential customer to purchase a product or service.
• Sales involves identifying customer needs and demonstrating how a product or service can meet those needs.

• It also includes negotiating prices, terms, and agreements with customers.

• Sales professionals often use various techniques such as cold calling, networking, and follow-up to close deals.

• Building relationships with custom...read more
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Q1. How many company all over india
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Q2. How many workers does your company have
Ans. 
Our company has 100 employees working in various departments.
• We have a total of 100 workers in our company.

• The employees are distributed across different departments such as sales, marketing, operations, and finance.

• Each department has a varying number of employees based on their functions and workload.
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Q3. When did your company open
Ans. 
Our company opened in 2005, specializing in luxury travel experiences.
• Opened in 2005

• Specializes in luxury travel experiences
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Q1. Chest in your company
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Q2. When did your company open
Ans. 
Our company opened in 2005 and has been providing travel services for over 15 years.
• Our company was established in 2005

• We have been in operation for over 15 years

• We have a proven track record of providing travel services since our opening
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Q1. Tell me about your self
Ans. 
I am a passionate traveler with extensive experience in planning and organizing trips for clients.
• I have a strong knowledge of various travel destinations and accommodations

• I excel in customer service and communication skills

• I am proficient in using booking platforms and travel software

• I have successfully planned and executed complex travel itineraries for clients
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Q1. Last work experience
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Q1. Tell me end to end operation
Ans. 
End to end operation refers to the complete process from start to finish in a particular operation or project.
• Start with understanding client requirements

• Research and plan the trip itinerary

• Book flights, accommodations, and activities

• Provide necessary travel documents and information to the client

• Ensure smooth travel experience and handle any issues that may arise

• Follow up with the client for feedback and future bookin
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Q1. The HR asked to give the introduction
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Destination Knowledge

Q1. IATA Codes of different destination
Ans. 
IATA codes are three-letter codes used to identify airports and cities.
• IATA codes are assigned by the International Air Transport Association.

• They are used for flight planning, ticketing, and baggage handling.

• Examples of IATA codes include JFK for John F. Kennedy International Airport in New York and LHR for London Heathrow Airport.

• Some cities have multiple airports with different IATA codes, such as New York City (JFK
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Q1. Why should we hire you?
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