Riya Travel Operations Executive Interview Questions and Answers

Q1. Tell me about yourself
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Customer related case study nothing very serious. Situation based

Q1. Asked questions About the company and how you are ideal person for the company
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Q2. They have asked about your education and then about company
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Q1. Asked about experience and job role.
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Q2. Why you want to leave your current job
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Q1. General introduction
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Q2. About education
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General Questions regards my education questions and answers, hobbies and some sport's questions.

Q1. Tell me something that is not in your Cv
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Q1. How do you handle escalation?
Ans. 
I handle escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.
• Listen to the customer's concerns without interrupting

• Acknowledge their feelings and show empathy

• Offer solutions or alternatives to resolve the issue

• Escalate to a supervisor if necessary
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Q1. What do you mean by Sales?
Ans. 
Sales refers to the process of persuading a potential customer to purchase a product or service.
• Sales involves identifying customer needs and demonstrating how a product or service can meet those needs.

• It also includes negotiating prices, terms, and agreements with customers.

• Sales professionals often use various techniques such as cold calling, networking, and follow-up to close deals.

• Building relationships with custom...read more
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