Thomas Cook Travel Consultant Interview Questions and Answers

The crucial quality of a sales person is effective communication skills.

• Effective communication skills are essential for building rapport with clients and understanding their needs.

• A sales person should be able to clearly articulate the benefits and features of a product or service.

• Active listening is important to understand customer concerns and address them effectively.

• Negotiation and persuasion skills are crucial fo...read more

Sales is the process of selling products or services while marketing is the process of creating awareness and interest in those products or services.

• Sales involves direct interaction with customers while marketing involves indirect communication through advertising, promotions, etc.

• Sales focuses on closing deals and generating revenue while marketing focuses on building brand image and customer loyalty.

• Sales is a short...read more

Convincing a customer requires understanding their needs and providing a solution that meets those needs.

• Listen actively to the customer's concerns and needs

• Provide relevant information and benefits of the product/service

• Address any objections or hesitations the customer may have

• Offer a solution that meets the customer's needs and budget

• Follow up with the customer to ensure satisfaction and address any further concerns

Our company has 100 employees working in various departments.

• We have a total of 100 workers in our company.

• The employees are distributed across different departments such as sales, marketing, operations, and finance.

• Each department has a varying number of employees based on their functions and workload.

Our company opened in 2005, specializing in luxury travel experiences.

• Opened in 2005

• Specializes in luxury travel experiences

Our company opened in 2005 and has been providing travel services for over 15 years.

• Our company was established in 2005

• We have been in operation for over 15 years

• We have a proven track record of providing travel services since our opening

I handle escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.

• Listen to the customer's concerns without interrupting

• Acknowledge their feelings and show empathy

• Offer solutions or alternatives to resolve the issue

• Escalate to a supervisor if necessary

Sales refers to the process of persuading a potential customer to purchase a product or service.

• Sales involves identifying customer needs and demonstrating how a product or service can meet those needs.

• It also includes negotiating prices, terms, and agreements with customers.

• Sales professionals often use various techniques such as cold calling, networking, and follow-up to close deals.

• Building relationships with custom...read more